There are always a lot of surveys but I get screened out or "Browser issues" (don't know what that means) I think it should be clearer why the screenout. When I qualify the rewards are good and the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Most of the short surveys say 3mins to complete, you are then redirected to sampliciio.us when finally after taking about 3 minutes to get to this page another page comes up from Surveyz and says sur... Ver mais
A empresa respondeu
On the positive side. Rewards mount up quickly. Nice and low cash out threshold. Many of the surveys are quite interesting. Customer service good a dealing with issues such as getting ‘screened out’... Ver mais
A empresa respondeu
What a great service for completing surveys and getting bonus Flybuy points. Free app that has so many benefits. Wish l heard of Pureprofile years ago.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Informações de contacto
263 Riley Street, 2010, Sydney, Austrália
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,1
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Cheating?
I always experience the problem of spending time on a survey and then got screened out after I finished it because of quota full. I raised the issue to them many times but they only tell me that it was because of quota was full while I was doing the survey. This is so unfair that you spent 30 mins to 60 mins on a survey and completed it and then they don't give you any payment and this keep happening! They shouldn't accept people to do the survey when quota is full, instead they want you to do the survey for them for free!
7 de setembro de 2026
Opinião espontânea
Amazing and incredible app
4 de setembro de 2026
Resposta da Pureprofile
Hi Andi,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying the Pureprofile app and having a great experience with us.
We truly appreciate your valued membership and continued support. Thank you for being part of the Pureprofile community!
Does anyone know what to do if you
Does anyone know what to do if you claimed a gift card but you have the wrong email
Bevause it said it will email it to me within 5 days but i dont have an email, i reported the issue and i dont know if that will effect me getting the 60$ giftcard
5 de setembro de 2026
Opinião espontânea
Resposta da Pureprofile
Hi there,
Thanks for getting in touch.
Please share your registered account details with us so we can investigate this further.
If necessary, we'll also be happy to help you update your email address so you can receive your gift card and any other important account communications.
Once we have your account details, we'll look into this for you as a priority.
Many glitches with their surveys
Many glitches with their surveys. I completed a 6000 point survey and only got a message saying congratulation and thank you and no offer of the point. Unable to contact pureprofile due to their reporting system. I have been advised to take this to the accc as it is illegal.
29 de agosto de 2026
Opinião espontânea
Resposta da Pureprofile
Hi Cheryl,
Thank you for sharing your concern, and we’re sorry for the confusion regarding your survey reward.
The 6,000-point survey you’re referring to requires a manual response verification process before rewards can be issued. Once this process is completed, points will be credited to eligible completes within 2–4 weeks.
We understand that waiting for your reward can be frustrating, and we appreciate your patience while the verification process is underway.
If there’s anything else we can assist you with, please reach out to us at support@pureprofile.com.
Good range of surveys and good admin.
3 de setembro de 2026
Resposta da Pureprofile
Thank you so much for your kind feedback!
We're delighted to hear you're enjoying the range of surveys and that you've had a positive experience with our Customer Service team.
We truly appreciate your support and look forward to continuing to provide you with a great Pureprofile experience.
great service
28 de maio de 2026
Resposta da Pureprofile
Hi John,
Thank you so much for your kind feedback!
We're delighted to hear you had a great experience with our service. We truly appreciate your support and look forward to assisting you again whenever you need us.
Good…but a few system tweaks needed.
I like that there are plentiful surveys available on most days. That you have a responsive customer service team and large amount of information available on app dashboard.
I dislike when the same survey continuously keeps reappearing on the feed, even if I have been deemed ineligible to complete.
I also experienced another issue on one occasion when my survey was rejected upon completion because the system detected use of AI. I never use AI to complete surveys. However, Customer Service did follow up and redeem payment.
2 de setembro de 2026
Resposta da Pureprofile
Hi there,
Thank you for your thoughtful feedback and for sharing your experience with us.
We’re pleased to hear that you enjoy the variety of surveys available and have had positive experiences with our Customer Service team and app.
We’re sorry for the issues you experienced and appreciate you bringing them to our attention. Your feedback is valuable and will be shared with the relevant team as we continue working to improve the overall member experience.
Thank you for being a valued member of Pureprofile.
They used to be good....
I've been with Pureprofile for many years, and initially it was great and I would recommend it, but not now. So many surveys just waste my time for no reward. Some are outdated, repetitive...you might spend an hour on there and earn 50 cents. I've cashed in and moved on....there are better survey companies out there.
27 de agosto de 2026
Resposta da Pureprofile
Thank you for sharing your honest feedback. We understand how frustrating it can be to spend time on surveys that don't result in a reward.
From what you've described, it appears that many of the surveys are Partner Surveys, which are hosted by third-party research providers. While we work closely with our partners, we have less direct control over their survey design, screening process, estimated completion times, and rewards.
We'll make sure your feedback is shared with both our team and our survey partners as we continue working to improve the survey experience. We truly appreciate the many years you've been with Pureprofile and thank you for your continued support.
The quality of surveys has dropped of…
The quality of surveys has dropped of late. Often get to the end of a survey and then told "did not qualify". Sometimes a complaint is acted upon, other times there is no reply.
28 de agosto de 2026
Resposta da Pureprofile
Hi Charles,
Thank you for your candid feedback.
We’re sorry to hear about the recent survey issues, particularly being screened out after reaching the end of a survey. We understand how frustrating this can be.
Many of these surveys are provided by our partner brands, so we have limited control over their scripting and screening processes. If you experience this again, please reach out to us with the survey details so we can look into it further and compensate you for your time where appropriate.
Your feedback will also be shared with the relevant team as we continue working to improve the survey experience.
What a great service for for free!
What a great service for completing surveys and getting bonus Flybuy points.
Free app that has so many benefits.
Wish l heard of Pureprofile years ago.
2 de setembro de 2026
Resposta da Pureprofile
Hi Simone,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're enjoying Pureprofile and earning rewards through our free app. Your recommendation means a lot to us, and we're dedicated to maintaining the high standards of fairness and efficiency that you've come to expect from us.
Thank you for being a valued member of Pureprofile, and we look forward to continuing to serve you for many more years to come! ❤️
Unable to answer Surveys.…
There are always enough Surveys to answer, but unfortunately I am disqualified for most of them before I have answered any questions.
1 de setembro de 2026
Resposta da Pureprofile
Thank you for your feedback.
We understand that being disqualified before you can complete a survey can be frustrating. Survey eligibility is determined by the research client's requirements, which can vary for each survey.
We appreciate your patience and encourage you to keep trying, as new survey opportunities with different eligibility criteria are added regularly.
I got money for providing my responses…
I got money for providing my responses to surveys
1 de setembro de 2026
Resposta da Pureprofile
Thank you for your feedback! We're delighted to hear that you've been rewarded for sharing your opinions through our surveys. We truly appreciate your participation and support, and we hope you continue to enjoy earning rewards with Pureprofile.
It sucks
Basically, there are too many screening steps before being accepted to a survey and the questions sometimes have several parts. Plus PP does not seem to vet its customers any more as often the language used is completely wrong for the particulalr survey. Or they will ask for an inordinate number of examples eg.how many cars can you think of??? AND the list just kept on coming ... 'can you think of any more'? Given that the payout is now CENTS not dollars for most surveys, this is a ridiculous expectation on behalf of PP Australia. As an experiment I just kept on trying tonight and have been at my computer for several hours for a just few cents. Complaining via the rating stars is also pointless. PP used to be the most reliable market research but now they are just greedy and unfair. Some of the categories are hundreds of choices to be ticked off or no progress is possible. Their answer? 'Oh we can't be held responsible for the way our clients set up their surveys.' REALLY? You are the ones enticing the suckers to spend ages for just a few cents and I bet you are paid a lot more than that. Plus the some of the help staff have limited clear English skill....continually falling back on sympathising with my frustration. Nope, just feeling as exploited (or worse) like those call centre slaves.
PS> I just got the reply below but there isn't a way to answer that. Partner surveys are ALL BAD. They are breaching the trust you have had from your users (ie me) for over 25 years and spoil what was a fun pursuit. I KNOW that many other people feel the same way.
2 de setembro de 2026
Opinião espontânea
Resposta da Pureprofile
Hi Wendy,
We're truly sorry to hear about your experience.
From what you've described, and we already mentioned that these are Partner Surveys, which are hosted on third-party platforms outside of Pureprofile. While we work closely with our partners and have safeguards in place, we have less direct control over their survey design, screening process, question format, estimated completion times, and rewards.
If you believe you were underpaid or didn't receive a reward for a survey you completed, please email us with the survey ID, date, or topic, and we'll be happy to investigate and manually review your case.
If you'd prefer to avoid Partner Surveys, you can customise your survey feed by using the Feed Filter on your account homepage and selecting only Pureprofile Surveys.
We'll also make sure your feedback is shared with both our team and our survey partners, as we're always looking for ways to improve the experience for our members. We sincerely appreciate your many years of support and thank you for bringing these concerns to our attention.
Pure profile are a total disappointment.
Sorry I added a wrong email by mistake, I’ve corrected it.
Honestly I am not supposed to give this survey site any rating at all because they do not deserve any. I tried putting in my phone number for verification and after just two trial, they disabled me from re-trying. I have been contacting their customer service for the past two weeks now and they decided to stop responding to me after one response and made sure to not rectify the issue. I have sent numerous messages and they just act like I do not exist. Mind you I noticed that almost every review I see of them is very bad and I think they deliberately do this things. This is just the height of it and if they do not need respondents, why can’t they just say it.
I wouldn’t want to call them scam but at this point this is what they are. I am highly disappointed in pure profile to be sincere.
Update:
Sorry I added a wrong email by mistake, I’ve corrected it.
I was asked to message them directly but I can’t message them here and there’s no even a way to reply.
Email associated with account is
“sweetgirljacklyn@gmail. com”
And phone number associated with account is “447455615668” you can manually add if possible cause it’s exhausting at this point.
But i know I will still not get my problem fixed. To be sincere, just very disappointed.
Update:
Even after pure profile added my number to my account, I then tried again and then it’s still asking me to verify my number and then they do not send any code once again back to the square one….
At this point, I think it’s just a deliberate attempt to stress people out. They don’t prioritize respondents. What’s the point of all this???
20 de agosto de 2026
Opinião espontânea
Resposta da Pureprofile
Hi there,
Thanks for taking the time to update your review and provide the correct details. We understand how frustrating this situation has been, especially after trying to resolve the phone verification issue and reaching out for assistance multiple times.
We’ve now shared your enquiry with our Customer Support team so they can take a closer look at your account and the verification issue. They’ll get back to you directly via email to assist you further.
For your privacy and security, we recommend removing your email address and phone number from your review. We also kindly ask that you refrain from sharing personal or account information publicly in the future.
We appreciate you giving us the opportunity to look into this and hope to get things sorted for you soon.
This site and surveys have deteriorated…
This site and surveys have deteriorated over the last six months. Surveys keep freezing with errors.
9 de outubro de 2025
Resposta da Pureprofile
Thank you for your feedback! We understand that being screened out or seeing frozen survey can be frustrating. We'll share your feedback with our team so we can improve the clarity of these messages and provide a better experience for our members.
In the meantime, if you continue to experience this issues, we recommend trying to access the survey using a different browser, as this can often help ensure a smoother survey experience.
Thank you for your continued support!
Resposta da Pureprofile
Thank you for your feedback! We're glad to hear you're enjoying Pureprofile. We're sorry that some surveys haven't worked as expected. We'll share your feedback with our team as we continue working to improve the survey experience and reduce survey failures. We appreciate your support and hope you continue to enjoy our surveys.
JUSTIFY SCREENOUT
There are always a lot of surveys but I get screened out or "Browser issues" (don't know what that means) I think it should be clearer why the screenout.
When I qualify the rewards are good and the surveys are always interesting and relevant. Thank you
25 de agosto de 2026
Resposta da Pureprofile
Thank you for your thoughtful feedback! We're glad to hear you're enjoying the survey topics and rewards. We understand that being screened out or seeing a "Browser issues" message can be frustrating. We'll share your feedback with our team so we can improve the clarity of these messages and provide a better experience for our members.
In the meantime, if you continue to experience browser-related issues, we recommend trying to access the survey using a different browser, as this can often help ensure a smoother survey experience.
Thank you for your continued support!
Pathetic AI DRIVEN BOT responses
Pathetic AI DRIVEN BOT responses. Note be inundated with up to 110 partner driven surveys you shouldn’t enter at all. They take you to outside partners of the pure profile site. ENTER AT YOUR OWN RISK. I am no longer getting proper surveys daily that don’t start with the letters L an P. They are brown and telling the company through SUPPORT and contact us site and all you get is BOT RESPONSE NO EMPATHY. Typical cap when you don’t eat to pay people for completing surveys every day just to earn a quid. Then it puts it back up every day saying Pickup where you left off. Not doing it again. Then after you report it broken and it deletes itself it comes back next day. Pathetic. Thanks for the anxiety
25 de agosto de 2026
Opinião espontânea
Resposta da Pureprofile
Hi Michael,
Thank you for taking the time to share your concerns. We're sorry to hear about your experience and understand your frustration.
This has been highlighted to the relevant team, and our Tech Team is continuing to work on improvements to help provide a better user experience. In the meantime, we recommend skipping partner surveys if you continue to experience issues with them.
If you have already spent time completing a survey and were then screened out or removed, please feel free to contact us with the survey details so we can investigate and provide compensation where appropriate.
If you have any further concerns or questions, please don't hesitate to let us know.
I have been with you for over 20 years…
I have been with you for over 20 years I have always had any problems fixed quickly and efficiently.
25 de agosto de 2026
Resposta da Pureprofile
Thank you so much for your incredible support over the past 20 years! We're truly grateful to have you as a valued Pureprofile member. It's wonderful to hear that our team has been able to resolve your issues quickly and efficiently whenever you've needed assistance. We look forward to continuing to provide you with a great experience for many more years to come.
I love doing surveys for Pureprofile
I love doing surveys for Pureprofile. I get frustrated when I get disqualified early.
25 de agosto de 2026
Resposta da Pureprofile
Thank you so much for your feedback! We're delighted to hear that you enjoy completing surveys with Pureprofile. We understand that being disqualified from a survey can be frustrating, as each survey has specific eligibility criteria and quota requirements set by the research client. We appreciate your patience and thank you for continuing to be a valued member.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.