Siesta Campers Opiniões 

Nous venons de louer un van chez Siesta Campers durant une semaine pour le Sud du Portugal.

Prise en main agréable, complète, Van confortable et bien équipé.

Cependant, c'est incroyable de devoir payer des suppléments pour tout, nous louons pour 4 mais nous avons uniquement 2 chaises et devons ajouter l'option payante pour deux chaises. Idem draps et serviettes, kit cuisine, plus acceptable mais cela alourdi vite la note.

Le contrat de location précise tous les dommages antérieurs du van et vous avez 6h pour remonter le moindre souci que vous voyez. Dans notre expérience, nous avons relevé un petit désagrément sur un store arrière, passées les 6h légales, car forcément nous n'avons pas le temps de tout tester surtout quand on doit faire de la route de suite pour trouver un endroit où dormir le soir-même.

À la restitution du Van, comme c’est souvent le cas avec les loueurs, on nous dit que ce n’est rien et on signe. Quelques minutes plus tard, ils retiennent la caution de 2000€ pour un store en papier. Aucun document précisant la bonne restitution du van, et ils attendent plus d'une semaine pour finalement retenir 332€ pour un store que nous n'avons pas abîmé !!! Et évidemment aucun moyen de contester car aucune facture transmise, car je cite:

"Nous ne partageons pas les factures de nos fournisseurs car ce sont des documents internes incluant des partenariats spécifiques. Je peux toutefois confirmer que ce prix est un prix négotié bien inférieur au prix du marché. »

Un loueur peu respectueux de ses clients, nous ne renouvellerons pas l’expérience avec eux et déconseillons les voyageurs pour ne pas encourager ce genre de pratiques.

Ce milieu doit changer et c’est notre CB qui le fera changer.

A empresa cobrou um serviço extra de forma dissimulada e oportunista

Nosotros recogimos la camper en Oporto y tanto el servicio de pickup y drop-off super rápido y fácil. Lo explicaron todo super bien y la camper que escogimos fue un acierto total, muy cómoda, fácil de manejar y perfecta para ir en pareja y con el perro. Una experiencia totalmente recomendada!

Easy pickup near the airport. We travelled Algarve with their vintage Kombi, which was so scenic and truly fitted the vibe! Loved it!

Alugamos uma MAN modelo Sierra e tivemos uma semana fantástica. Carrinha impecável, poucos km, atendimento espetacular. Tivemos um contratempo, ficámos sem gás a meio de uma refeição e não nos foi possível encontrar garrafa de gás para substituição. O que gerou algum descontentamento mas que devidamente tido em conta pela empresa e nos fez uma atenção incrível no momento da devolução da caução. Recomendo a 200% o serviço da Siesta Campers.

Such a fun trip with Siesta Campers! Just no better way to experience a new country!

I used a campervan from Siesta Campers while organizing and covering Gravel Birds, a long-distance unsupported gravel cycling event in southern Portugal, held in May this year.

Siesta Campers had already been our choice for the previous edition of the event, so this was our second collaboration together — and once again the experience was excellent.

The van became the perfect mobile base for our media crew during the event. It allowed us to stay directly at several checkpoints, follow the action more closely, and remain flexible throughout long non-stop days and nights on the road.

Comfortable, practical, and easy to use, it made a huge difference in the way we managed the event coverage. The whole experience with the Siesta Campers team was smooth and professional from start to finish.

Highly recommended for road trips, outdoor adventures, or event support work like ours.

Despite having purchased "zero excess" insurance, I was charged €2,000 immediately after returning the vehicle for minor damage. No independent invoice or proof justifying a full replacement was provided. €900 was withheld, a clearly disproportionate and unjustified amount.

The "zero excess" insurance is misleading, has numerous exclusions, and is very expensive (€29/night).

The vehicle itself is of good quality, but the lack of transparency and customer service are disappointing. Do not rely on their insurance; opt for independent insurance instead.

La location en elle‑même s’est très bien déroulée : van en excellent état, très bien équipé, et personnel d’accueil agréable au départ comme au retour. Sur ces points, la prestation est conforme aux attentes.
En revanche, la gestion du sinistre après restitution du véhicule est profondément insatisfaisante. Nous avons endommagé le marchepied électrique en passant un dos‑d’âne. Malgré la souscription de l’assurance la plus complète, présentée de manière très explicite comme une assurance « zéro franchise » avec une caution annoncée à 200 €, Siesta Campers a procédé à un prélèvement immédiat de 2 000 € le jour même du retour, sans discussion préalable.
Une semaine plus tard, il nous a été indiqué que le marchepied avait été remplacé et qu’un montant de 870 € serait finalement retenu. À aucun moment, malgré nos demandes répétées, nous n’avons reçu de justificatif provenant d’un réparateur ou fournisseur indépendant, ni d’élément démontrant l’impossibilité d’une réparation partielle. Le remplacement complet a été imposé unilatéralement, pour un coût manifestement disproportionné au regard du dommage. Plus de quinze jours après, nous sommes toujours dans l’attente du remboursement du solde restant.
Cette expérience met en évidence un écart majeur entre la promesse commerciale de l’assurance « zéro franchise » et la réalité de la couverture, qui s’avère extrêmement limitée lorsqu’on examine les très nombreuses exclusions figurant dans les conditions générales (article 10). En pratique, cette assurance protège très peu le client tout en étant facturée à un prix élevé (29 €/nuit).
En résumé : une gestion du sinistre opaque, déséquilibrée et décevante, sans réelle transparence, ni dialogue, ni geste commercial. Cela laisse un sentiment d’abus de confiance et transforme une bonne expérience de location en très mauvaise expérience client.
Nous recommandons vivement aux futurs clients de lire attentivement toutes les exclusions et de ne pas se fier à la promesse “zéro franchise”. Avec cette société, il est fortement conseillé de souscrire une assurance tierce indépendante si l’on souhaite être réellement couvert

Avril 2026. Excellent accueil aux agences de Lisbonne et Porto. Personnel très agréable et explications au top pour une bonne prise en main du véhicule et de toutes les fonctionnalités. C'était nos 1ères vacances en van, nous avons été immédiatement informés et rassurés par l'équipe de Siesta Lisbonne. Véhicule restitué à Porto, idem, tout est clair et honnête. Excellent contact.
🫶 Une mention spéciale pour vos étagères à recyclage : excellente idée de permettre d'y déposer les produits de consommation courante non utilisés (conserves, bouteille d'eau, produits d'hygiène..). Plutôt que de les jeter et de gaspiller, ils profiteront aux futurs vacanciers : petit geste malin pour notre chère planète 🌳 Merci pour ces vacances merveilleuses.

Had a really wonderful 10 day trip with Siesta! Our pick up and drop off were smooth, it's also really close to the airport which is helpful. The camper was well equipped and comfortable. We toured Portugal and Spain and it was really easy to camp everywhere. Loved this trip!

It was an absolutely incredible experience to spend a week with the VW California with my two dogs.

The van exceeded all expectations — comfortable, practical, and fully equipped with everything needed for a true adventure, without compromising on comfort. Every detail is thoughtfully designed to make the experience simple and functional, whether you’re exploring new destinations or simply enjoying the moment.

The entire pick-up and drop-off process was equally flawless. The team was extremely professional, friendly, and always available to help, which made the whole experience even smoother and more enjoyable.

I would definitely recommend this experience to anyone looking for freedom, comfort, and a true sense of adventure.

I can’t wait to do it again!

Our campervan trip with Siesta Campers was an amazing experience from pick-up to drop-off.
Traveling through the Algarve in the off-season with my partner and our dog Chilly turned out to be the best decision.
The region was calm and uncrowded, but the weather was fresh but yet sunny - ideal for exploring beaches, coastal roads, and small towns at our own rhythm. The campervan was comfortable, practical, and well suited for both longer drives and spontaneous stops. We didn’t need to charge it once in our 5 day rental period.
What we loved most was the freedom: waking up near the sea, moving with the mood of the day, and really connecting with the landscape. Everything felt relaxed, smooth, and well organized, which allowed us to fully enjoy the journey.
Highly recommended for anyone looking to explore Portugal in a flexible, easygoing, and memorable way - also totally worth it in low season. 🌞🚐🌊

We had a great experience with Siesta Campers from start to finish. We rented a California Ocean, and the whole process was easy and smooth — clear communication, a straightforward pick-up and a van in excellent condition.

The van was comfortable, practical and very well equipped, making the trip effortless both on the road and when stopping for the night. Everything felt well organised and professionally handled.

Overall, a very soft and smooth experience. I would definitely recommend Siesta Campers and would happily rent with them again.

Our road trip with Siesta Campers was absolutely fantastic. This was our third time renting a camper from them, and every time it just keeps getting better. We’ve rented campers in different parts of the world, and Siesta Campers consistently stands out.

Customer support was exceptional from start to finish. Every person we spoke to was friendly, professional, and genuinely focused on making our trip easy and stress-free.

Our camper and motorhome felt almost brand new and came fully stocked with everything we could possibly need: kitchen supplies, coffee maker, cooking gear, towels, you name it. It really made traveling comfortable and super convenient.

If you’re planning a road trip through Portugal or Spain and want a reliable camper van, great service, and a truly memorable experience, Siesta Campers is 100% the way to go. We’ll definitely keep choosing them for future adventures.

This is genuinely one of the best campervan rental companies I’ve ever used — so good that I’ve repeated the experience several times. The vehicles are always in impeccable condition, clean, reliable, and fully equipped for any kind of adventure.

The Siesta team is incredibly friendly and helpful, and whenever a small issue has come up, they’ve been quick and truly resolutive. You always feel supported and taken care of.

We’ve enjoyed unforgettable trips with their campers — surfing, kitesurfing, or simply exploring Portugal’s coastline and hidden gems. Every journey has been smooth, fun, and hassle-free.

Highly recommended. Looking forward to the next road trip with Siesta Campers!

Had such a great experiance with Siesta Campers! Picked up our van in Lisabon and the whole process was super easy. The team were really friendly and took time to show us how everything worked. The camper was clean, comfy and had everything we needed for our trip. Driving it around Portugal was a dream and we loved the freedom to stop off at beaches and little towns along the way.
Would definitly recomend Siesta Campers to anyone wanting a fun adventure in Portugal. We’ll for sure use them again next time!

We recently rented a camper from Siesta with some friends for about a week. At pickup, we appreciated the explanation of the vehicle and the documentation of existing damages, although the process felt a bit rushed. We had also chosen the full insurance package, but I found it unusual that certain types of damage were covered while others were excluded, even though accidents like that can happen despite careful and responsible driving.

During the trip, we unfortunately drove into a pothole that wasn’t visible from the driver’s seat, which damaged the step under the right wheel and made it unusable. We reported this immediately upon return, but did not feel supported professionally. When we asked about the possible cost of the damage, we were told they had “no idea” and that only an inspection at another facility could determine it. The final inspection that followed was also frustrating: a representative opened a window with one hand and it came off the track, even though we had always used two hands without any issue. Despite our explanation and demonstration, he insisted it was damage. He also tried to attribute damage to the shower door hinges and to the driver’s side mirror, of which we had photo proof of being pre-existing. Some issues were eventually acknowledged, but not all were removed from the report.

Another aspect that felt misleading was the check-in time. Our check-in was at 14:00 while our friends’ was at 15:00. They were told their van was still being cleaned, but in fact, the vehicle was already marked as reserved and ready when we arrived. A more transparent answer would have been appreciated. The van also had an integrated system to monitor electricity and water, which in theory should have been useful. In practice, it didn’t work properly: the water tank often showed full when it was actually empty (leaving us without water), and the electricity readings were inaccurate.

The most disappointing part came afterwards: shortly after returning the camper, we received an email charging us €2,000. We know this is stated in the contract and that it is ultimately our responsibility to read and understand the terms. However, we think it would have been more professional if the staff had simply reminded us at drop-off, saying something like: “Just to remind you, this part of the contract applies and this is what could happen if damages exceed the €200 deposit.” That small step would have made the process feel much more transparent and customer-friendly

The trip itself was wonderful, and we created memories with our friends that we will cherish. Unfortunately, the way Siesta handled the check-in, the damage assessment, and especially the customer service afterwards left us with a very negative impression. We will not be renting with Siesta Campers again.

We recently rented a camper from Siesta with friends for approximately one week. At pickup, we appreciated the detailed explanation of the vehicle and the documentation of existing damages. However, the process felt somewhat rushed when it came to reviewing the contract and finer details. While the representative clarified which damages were covered by comprehensive insurance, there was little elaboration beyond that.

Our friends had a check-in time of 15:00 compared to our 14:00. While we completely understand that they had to wait, the explanation given felt disingenuous. They were told their van was still being cleaned, yet the vehicle they eventually received already had a “ready for pick-up” sign displayed from the time we arrived. A more transparent response would have been to state that their scheduled check-in time had not yet arrived, rather than giving a misleading explanation.

During our trip, while parking, we unfortunately drove into a pothole that was not visible from the driver’s seat. This caused damage to the step under the right tire, rendering it non-functional. Upon returning the van, we immediately reported the incident to the same representative. His visible disappointment and frustration were understandable on a human level but did not come across as professional from a customer service perspective.

The van was also equipped with an integrated system for monitoring electricity and water, which in theory should have been very useful. However, throughout the trip we were unable to reliably determine how much electricity remained. The system only displayed a voltage reading, while the battery percentage and level indicators were inaccurate and therefore unusable. We were informed that the same issue applied to the fresh and wastewater tanks. On several occasions, the display indicated that the fresh water tank was full, only for us to discover it was empty, leaving us unexpectedly without water.

During the final inspection, we observed further issues. The representative opened one of the windows with one hand, which caused it to come out of its sliding frame. Despite our explanation—and demonstration—that we had always opened it with two hands without issue, he insisted on testing it with one hand and suggested this indicated damage. He also attempted to attribute damage to the shower door hinges, though we had photos proving the issue existed prior to our rental. While he eventually acknowledged this and removed it, he attempted to assign responsibility for pre-existing damage on the driver’s side rear-view mirror as well. Although he admitted he could see the damage in our photos, he argued it appeared “more pronounced” in daylight. Despite assuring us it would be removed from the report, this was not done.

At the end of the process, the representative informed us that the matter would be forwarded to the damages department, who would contact us via email. At no point were we reminded of the possibility of an additional deposit or charge being taken.

Shortly after returning the van, we received a €2,000 charge. When contacting customer service for clarification, the representative we spoke with was condescending. On two separate occasions—once with my husband and once with myself—she stated she would send us the section of the contract specifying how damage charges are applied. We never received these emails. When I called again out of frustration, she reiterated the same statement, adding (in paraphrase) that it was not the company’s responsibility to interpret the contract for us.

We fully recognize that, as customers, there are aspects we could have handled differently. However, given Siesta Campers’ premium pricing compared to other providers we considered, we expected a correspondingly higher level of professionalism and service. Instead, at several points we felt misled, dismissed, or spoken down to. The phone representative told me she would escalate our case to management, but as of this writing, we have received no follow-up communication nor the promised citation from the contract.

I would also like to acknowledge that the trip itself was very enjoyable, and my friends and I created memories we will carry with us for the rest of our lives. We are already planning another camper trip and intend to apply the lessons we learned—such as the parking incident and other experiences along the way—to ensure an even smoother journey next time. However, we will not be returning to Siesta Campers. As with most experiences, the conclusion leaves the strongest impression, and unfortunately, our experience with Siesta ended on a disappointing note.

In summation: Pretty dishonest practices and customer service that lacks professionalism. On top of that the vans they give you at full cost have things that don’t work (our one had 12 damages highlighted, a non operational rear view camera, sensors for batteries and water that were completely useless). Basically this tells me that if the van gets damaged they take the money from you for “fixing the van” and then they do nothing and give you a broken van at full cost, just lovely.
I highly recommend getting second and third opinions once you receive the “quote” for the alleged damage caused, since you will find out it’s so much less than what they will ask you for “fixing” the vans.

Some cute marketing, nothing more than that unfortunately.

Edit after the reply:
Hi guys, it’s Luca here, not Gary. Please make sure to read all the reviews attentively since they come from different people.
Furthermore, I am not sure this is visible but Siesta Campers has been updating their reply like 5 times in 10 days. Has this been happening on negative reviews for the past 20 years too or..?

Thank you!