HOBIBEAR.COM Opiniões 

HOBIBEAR. CO.UK is NOT in the UK, but is in fact IN CHINA. They do not say anything about this on the uk website. I emailed them and noticed strange chinese alphabet. I asked where my order was as it's taken forever to deliver. They blamed bad weather and told me to contact the local delivery company.

I ordered three pairs of shoes from HOBBIBEAR for my mum and have emailed several times about requesting a return so that a refund can be processed, but I’ve had no correspondence at all from them. I’m really disappointed in their customer service and would like this to be looked into. I’m not happy about this at all.

I've owned two pairs of Hobibear shoes, canvas pumps and waterproof mid height boots. I've found both very comfortable and far more competitively priced than other brands of equal quality. While not 100% waterproof (I felt this an ambitious claim on purchase) I was pleasantly most surprised with them and unless submerged to a very good job at keeping my feet dry. I wear them all the time and walk alot for work. The soles have worn much better than I imagined would be the case. I appreciate there are mixed reviews and maybe this is inconsistent quality control. However I'm very happy with mine and they're at least as good as a more expensive Xero pair I've owned.

UPDATE – Order HBUK76355 (UK order)
This review concerns one genuine UK order with Hobibear.

I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website.

After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive.

However, they want me to withdraw my bank dispute first. I have declined to do this.

The £41.36 is simply recovery of the money I paid for goods I did not receive.

My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this.
I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion.

Order HBUK76355 – United Kingdom

Qualità bassissima per il prezzo che hanno, scarpe totalmente di plastica, vendute come barefoot ma con una suola decisamente troppo spessa per essere considerate tali, punta larga e comoda come da descrizione, le taglie sono completamente sbagliate, anche seguendo le misure ho preso una taglia in più seguendo le recensioni degli altri clienti e fortunatamente mi vanno bene. Nulla da dire sulla spedizione, arrivata nei tempi previsti.

With a .co.uk web address, and having been heavily advertised this on social media, I chose to purchase a pair of school shoes as it looked like a reputable UK based company.
It's not clear in the slightest that shipping is from China and takes up to 15days for delivery.
I am deeply disappointed and feel misled, especially as I wanted to support the company directly rather than going via Amazon

Unprofessioneller Händler, von dem ich dringend abrate!

Die gelieferten Schuhe bestehen aus Kunstleder, sind hart, absolut nicht größengerecht (viel zu klein und zu eng) und das Geld nicht ansatzweise wert.

Als ich den Widerruf startete, versuchte Hobibear mich erst mit dubiosen Rabatt-Nachlässen zu ködern, nur damit ich die unbrauchbare Ware behalte.
Ich musste 3x nach der Rücksendeadresse fragen, ehe diese mitgeteilt wurde. Zudem wurde gedroht, dass das Paket vernichtet werden würde und keine Rückzahlung erfolgen würde, wenn die Anschrift des Lagers nicht korrekt ist.

Nachdem die Retoure Anfang August nachweislich im Lager zugestellt wurde, folgten wochenlange Hinhaltetaktiken und die Forderung nach einem Nachweis des Empfangs im Lager durch den Kurier, dann würde die Rückzahlung sofort erfolgen. Dabei ist die Sendeverfolgung von DHL zum Nachweis völlig ausreichend.

Nachdem die Frist zur Rückzahlung ignoriert wurde, habe ich den Fall an die Verbraucherzentrale gemeldet (Empfehlung: kann man ganz schnell online machen).

Plötzlich war eine Rückzahlung von Hobibear möglich.
Allerdings wurde ein falscher Betrag an Klarna gemeldet. Hobibear behält die Versandkosten ein, obwohl ich die Rücksendung schon selbst gezahlt habe. Das ist laut § 357 Abs. 2 BGB rechtswidrig.
Klarna hat es letzlich zu meinen Gunsten geklärt.

Fazit: NICHT empfehlenswert.
Spart euch diesen Ärger und kauft woanders!

Der letzte drecksladen!
Mega geeier um Sachen zurück zu geben!

Every thing on line presented well, but you should inform customers shipment is coming from China . If size or item is not correct it will take considerable time to return and correct.

Sito dubbio … non c’è una modalità chiara di rimborso
Ho inviato mail da giorni nessuna risposta
Acquisti da non ripetere
Busta provenienza Cina
Qualità dubbia
Se potessi non darei neanche una stella

La politica dei resi è pessima, scoraggiano il reso offrendo un rimborso del 15% e suggerendo di rivenderti le scarpe da solo (perdendoci soldi). Insistendo ti offrono il 30% di rimborso oppure il reso con le spese di spedizione a tuo carico a un'indirizzo all'estero... Oltretutto la qualità della scarpa è pessima.

Awful experience buying shoes from hobibear.
DO NOT TRUST THEIR RETURN POLICY. They make it extremely hard to return and get a refund. It has been almost ten emails back and forth and I have still not been able to get a return address. I intend to report them to consumer regulators in Denmark and Germany.

He comprado unas zapatillas que me van justas, necesito cambiarlas por un número más pero me pongo en contacto con Hobibear y no obtengo respuesta. En cambio veo que por aquí contestan. También he leído opiniones que los cambios y devoluciones suelen ser costosos para el comprador. A ver si me dan respuesta porque si no es así haré muy mala publicidad de esta marca en redes.

Ich werde keine Schuhe mehr dort kaufen, nach jetzigen Stand, kann man noch nicht mal von seinem Rpckgaberecht Gebrauch machen. Ständig werden mir irgendwelche Angebote gemacht. Ich verstehe es nicht wo das Problem darin liegt, einfach ein Rücksendeetikett zu schicken.

He comprado unas botas. No me gustan, pero devolverlas es una odisea. Te dan 3 días sólo para devolverlas, tienes que mandarlo a Alemania (lo que te cuesta mínimo 30€ porque ellos no se hacen cargo) y todo por unas botas que me costaron 55€? Acabarán en la basura

The return cost is much more expensive than the original price of the product. I will not purchase any products from this company again. The shoes are not comfortable. I requested to return and get the full refund. The customer service advised to keep them. They provided 15% discount this purchase, the other 20% discount in next purchase. I rejected this option, needed to keep to chase the return procedures. Then customer setvice requested me to send them photos of the shoes, ensure the shoes have not been worn. No response again, i sent email to chase the return procedures, then they sent me the address in US. Then i need to send them tracking number, when the shoes recieved by the warehouse. They will procced the refund. I quoted the shipping fee, it costed me more than the cost of the shoes. I will suggest the company to mention this point to the customer before the purchase, then the customers need to understand the risk.

Compré unas zapatillas como regalo de cumpleaños para mi madre el 20 de mayo. Por desgracia, la experiencia de compra y con atención al cliente fue muy decepcionante desde el principio.

El pedido tardó más de un mes en llegar. En un primer momento, la información de seguimiento indicaba que se había intentado realizar la entrega, pero yo estuve en casa y nadie vino a entregar el paquete. Posteriormente, atención al cliente me informó de que había habido un problema con la dirección y que el paquete había sido devuelto.

Acepté que me lo reenviaran y finalmente las zapatillas llegaron el 2 de julio, más de un mes después de haberlas comprado. Para entonces, mi madre ya había recibido otras zapatillas de otra marca como regalo, precisamente porque estas no habían llegado a tiempo.

Intenté entonces devolverlas. Y aquí empezó otro problema: atención al cliente me dio información contradictoria en varios correos sobre los gastos y el procedimiento de devolución. Finalmente me confirmaron que yo debía asumir los gastos de envío de la devolución, aunque el motivo de la devolución era que el pedido había llegado demasiado tarde por un problema de entrega que no había causado yo.

También me ofrecieron quedarme las zapatillas a cambio de un reembolso del 30% y un cupón del 20% para una futura compra. Sinceramente, no me parece una solución razonable: no debería tener que pagar el coste de una devolución ni aceptar un descuento para solucionar las consecuencias de un problema de entrega ajeno a mí.

Lo más decepcionante ha sido la gestión del problema. Esperaba que una empresa que anuncia garantías de entrega ofreciera una solución sencilla cuando un pedido no llega a tiempo. En cambio, he tenido que intercambiar numerosos correos, recibir instrucciones contradictorias y me exigen asumir un coste adicional para devolver un producto que ya no podía utilizar como regalo debido al retraso.

La experiencia de compra y, sobre todo, la atención al cliente cuando surge un problema, ha sido muy mala.

No volveré a comprar en HOBIBEAR y no puedo recomendar la marca basándome en mi experiencia.

Ordered a pair of trainers and the sole felt lumpy on one shoe. Tried to contact them three times to return them and have so far had no reply at all. I have no way of returning them. Shocking business model. I now understand why there are som many brand new pairs on Vinted!

Scarpe di bassa qualità ma comode il.problema è la suola che è troppo fine ho dovuto comprare delle suolette aggiuntive. Il reso è una bufala e qualità prezzo negativo per quel che sono costano troppo

This company is a disgrace. While the product reflects the price, the service around the supply is abysmal. I bought three pairs of shoes. None of them fit and I wanted to return them. The company replied that they would give me a discount on future purchases and that I could go to a second-hand market and sell the shoes online instead of providing me with a refund. I declined this offer as I wanted my money back and knew I would not receive anywhere near the value of the shoes on the second-hand market.

I have now been chasing the same company for a month weeks with no response, despite having provided photographs and all the details of the order, etc. It's clear I'm not going to receive my refund.