Empresa péssima
Não nos informaram que pneus de inverno eram obrigatórios. Fomos parados pela polícia e ficamos impedidos de viajar.
Se isso é um item obrigatório por lei, a locadora está descumprindo! E nós que saímos penalizados!
E mais! No dia que fomos entregar o carro não havia ninguém para receber, alegando um problema pessoal. Enfim, chegou bem depois do horário combinado. Nossa sorte foi que o voo atrasou e assim pudemos chegar a tempo para embarque.
Resposta da Galdierirent
Dear Mrs Mariane Simoes,
we have carefully read your comment, and we are sorry for the perception you have shared.
As we were unable to trace your booking, we were unable to reconstruct your rental experience with our company.
However, regarding your statement that our company is violating the law, we believe that this stems from a misunderstanding. Italian law requires winter tires (or chains on board) on certain marked road sections from November 15 to April 15. This requirement is not nationwide but is limited to certain road sections.
Our cars are equipped with summer tires in full compliance with the law. Snow chains or snow socks on board are optional extras subject to availability and must be requested by the customer when picking up the car.
While we understand your point of view and apologize for the inconvenience, we consider your statement to be rather severe and completely unfounded.