BARK Opiniões 

9745
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I always get a variety of treats and toys that both of my dogs love! They know immediately what I’m talking about when I mention Bark Box and get super excited to see what’s inside the box. Definite... Ver mais

Classificada 4 em 5 estrelas

Always addressing issues that happen from some toys that don't pass her chewing tests immediate replacement with no hassle. Helping us get the right toys for her she can't destroy and enjo... Ver mais

Classificada 5 em 5 estrelas

Our BarkBox experience has been going for 8 months and we have been so impressed with the treats and toys each month. Everything is so cute and well-made, and while we can't vouch for how the treats t... Ver mais

Classificada 5 em 5 estrelas

We were so excited to get our new rescue bulldog boxes every month! Sadly, we unexpectedly lost him after only 2 months to leukemia. Barkbox was so kind and refunded my yearlong subscription. Becau... Ver mais

Informações sobre a empresa

  1. Animais

Escrito pela empresa

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

10 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(9745)

1489 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I’ve been ordering monthly subscription…

I’ve been ordering monthly subscription from Bark Box for several years.
The toys are very tough and will stand up to Eng. Mastiffs and Great Dane’s chewing on them daily. My dogs still have the original toys that came with our first Bark Box and it’s been well over six years since my dogs receive the toy..
Bark Box cares about their product and about customer satisfaction, and overall Customer Service.

26 de agosto de 2026
Classificada 5 em 5 estrelas

My dog has liked every toy n treat you…

My dog has liked every toy n treat you have sent. He's like a little kid in a toy store. The people are nice and they make sure my dog is satisfied with his packages every month. I can't remember when are year is up. When he sees that package he knows it for him!!!

26 de agosto de 2026
Classificada 2 em 5 estrelas

Shipping is a disaster

Customer service is great, if that was the only thing I was rating I would give 5 stars! However shipping is a disaster, my box was always late or simply didn’t come I know this isn’t all there fault but I’m still paying them for the toys! My dog liked the toys however I didn’t like how the box images were NEVER what I was receiving! I would be so excited cause the box was cute only to receive something completely different. I ended up canceling it was more stress to track it than it is to just buy my dog toys while I’m shopping.

1 de agosto de 2026
Opinião espontânea
logótipo da BARK

Resposta da BARK

Thank you for sharing your feedback. We’re so sorry to hear about the shipping issues you experienced and the disappointment of receiving toys that didn’t match what you were expecting based on the box images. We completely understand how frustrating it can be to look forward to your box, only to have it arrive late, not arrive at all, or contain something different from what you anticipated.

We checked your account and confirmed that our team has already processed a replacement for your August order, which should be delivered within 5–10 business days.

We’d also like to learn more about your overall experience and see how we can make things right. Our team will reach out to you directly by email to follow up.

Thank you again for bringing this to our attention. We truly appreciate the opportunity to improve, and we’re grateful you were part of the pack!

Classificada 5 em 5 estrelas

Bark does a great job at accommodating…

Bark does a great job at accommodating my two pups in one box. They know when it arrives and as a dog parent, it brings me joy to see how excited they are when they smell the treats from a mile away. The toys serve them well. We've been a loyal customer of Bark Box for many years and will continue.

26 de agosto de 2026
Classificada 5 em 5 estrelas

Excellent Customer Service

We have always had excellent customer service with our BarkBox. They have always made things right, even when they didn't do anything wrong. The quality of the toys has always been great and the option for Add-Ons is also nice!

26 de agosto de 2026
Classificada 4 em 5 estrelas

Staffy Approved

My Staffy loved her bags. She knew when she saw the blue and yellow bag that she was getting toys and treats. Most of the toys were fantastic for her since she loves to chew things up. Their customer service is amazing! She wasn't very happy with the treat dispensers, so Barkbox switched out those with something different.

26 de agosto de 2026
Classificada 5 em 5 estrelas

Going Strong for Eight Months, Will Probably Renew

Our BarkBox experience has been going for 8 months and we have been so impressed with the treats and toys each month. Everything is so cute and well-made, and while we can't vouch for how the treats taste, our dog seems to REALLY dig them so there's that. They have yet to duplicate toys for us, the themes are adorable and well-thought out. The treats themselves come in chew-proof bags, which is great for our peace of mind when we leave the home since our dog is part raptor and knows how to open doors to her food cupboard. The customer service is incredible, so kind and accommodating. We will probably renew at the 1-year mark.

26 de agosto de 2026
Classificada 4 em 5 estrelas

My dogs absolutely love Bark Box

My dogs absolutely love Bark Box! I do wish there was a way to pick the types of treats you get. My Honey has problems eating the hard treats.

26 de agosto de 2026
logótipo da BARK

Resposta da BARK

Thank you so much for sharing your feedback. We’re thrilled to hear that your dogs absolutely love BarkBox!

We’re sorry to hear that some of the treats haven’t been a good fit for Honey, especially the harder treats. We completely understand how helpful it would be to have more options when choosing treats based on your pup’s preferences and needs. We’ll be sure to share your feedback with our team!

In the meantime, we stand behind our products and are happy to replace an item that isn’t a good fit through our Scout’s Honor Guarantee. We’d love the opportunity to make this right. Our team will reach out to you directly by email to see how we can help.

Thank you again for being part of the BARK pack and for helping us make BarkBox even better for pups like Honey!

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