Polónia
Opinião sobre Canatura
Experience was great. The product I brought very nice and correctly processed and delivered with no delays. I like it a lot
Resposta da Canatura
Hello,
Thank you for your Trustpilot review. Glad the order was processed and delivered without delays and that the product met your expectations. Appreciate your feedback.
Best regards,
Customer Service Canatura
Opinião sobre Sixty8
Okay. Sixty8 is indeed a good and quality cannabis provider. They may be disorganized, they have constant delays on their delivery, probably because of the amount of sales they do.
They solved my issues with products missing, giving me back the money as credit code.
They also have delivered every single one of my orders with no major issues.
However, it may take more than a week to send your order now.
Maybe they are punishing me for my earlier bad review of them. Definitely punishing me because when I login with my account I can't buy anything. It is like I am blocked. Hehehehe :)
Now I am just giving a honest review.
They have high quality cannabis products with great price but delivery times are very high and the customer service does not respond promptly and may delay resolve problems.
But they will solve it and they will respond to you if you are patient enough.
Overall very good products and the service may be very slow, but it will work.
They will never take your money and not provide the products. Just be patient.
My trust will increase on them as soon as they expedite services and product delivery faster.
Resposta da Sixty8
Hello,
Thank you for taking the time to update your review and for sharing your honest feedback.
We're very pleased to hear that you're happy with the quality of our products and that we've always been able to resolve the issues you've encountered.
We also appreciate your comments regarding our shipping times and customer support. During periods of high demand, our response and dispatch times can unfortunately be longer than usual. We're actively working on improving both our logistics and our customer support to provide a faster and smoother experience.
Regarding your concern about not being able to place an order, we would like to reassure you that we never restrict or block customers because of a review. If you're experiencing an issue with your account or the checkout process, please contact us directly and we'll be happy to investigate and help you.
Thank you again for your trust, your patience, and your constructive feedback. We hope to provide you with an even better experience on your next order.
Kind regards,
The SIXTY8 Team 💜
Opinião sobre Sixty8
Sixty8 they are not scammers, they are totally unprofessional, no commitment with the customer whatsoever. I have spent more than 10000 PLN on this company.. They delay deliveries, they miss your products on your delivery. Horrible people, not professional and not empathetic with the customers. Their customers service is horrible and shady.i am really disappointed.
Resposta da Sixty8
Hello,
Thank you for taking the time to share your feedback.
We are honestly quite surprised by your comment and have some difficulty fully understanding your dissatisfaction.
After reviewing your account, we can see that despite the experience described, you continued ordering from us, including **two additional orders placed afterwards**, which suggests to us that there may also have been positive experiences with our products and service.
We completely understand that delays, missing items, or communication issues can be disappointing, especially during periods of exceptionally high order volumes and promotions, where processing times were unfortunately impacted.
That being said, we always aim to support our customers and find solutions whenever an issue occurs. We are sincerely sorry if this was not reflected in your experience.
If there are still unresolved points regarding your orders, we would be more than happy to review them again with you and see how we can help.
Best regards,
The SIXTY8 Team 💜