Good software, poor support
I've been using Lettuce for a little over a year. I really like the software. I have been very unhappy with support when I have an issue though. I can't get questions answered promptly, and often a different person will respond to an issue that is partially resolved instead of one person seeing the issue through to resolution. It is deeply frustrating and is making me consider using something else.
**Lettuce responded to this review before they responded to my support request
Resposta da Lettuce
Hi Katherine, thank you for the honest feedback. We really appreciate you sharing your experience with customer support, as we’re always aiming to improve. We’re glad the software has been working well for you, and we hear you on where we can do better. Thanks again for your feedback and for choosing Lettuce.
— The Lettuce Team