Dear 1xTrade Compliance Team,
Dear 1xTrade Compliance Team,
My name is Muzamil Nawaz.
Account ID: 230678
Email:
I am writing to submit a formal complaint regarding my KYC verification and pending withdrawal.
I have already submitted all the required documents, including my National Identity Card, and I have sent multiple emails to your support and compliance teams. However, it has been more than 10 days, and I have not received any proper response or the exact reason for my Re-KYC rejection.
I respectfully request that you:
Review my KYC documents immediately.
Provide the exact reason for the rejection if any issue remains.
Complete my verification and process my withdrawal without further delay.
If I do not receive a response within 48 hours, I will be forced to file formal complaints with the relevant regulatory and consumer protection authorities and provide all email records as evidence.
I hope this matter will be resolved professionally and as soon as possible.
Thank you.
Kind Regards,
Muzamil Nawaz
Account ID: 230678
Email:
Update: The company responded publicly, but they still did not explain why my identity verification was rejected. They only provided a generic response. I have contacted the Compliance Team multiple times and submitted valid documents, but I am still waiting for a clear explanation and a fair review of my case. I simply want my verification completed so I can withdraw my funds.
Odpowiedź od 1xTrade
Hello Muzamil,
Thank you for your feedback. We are not able to discuss individual accounts publicly.
Please note that identity verification on our platform is carried out by an independent third-party provider and assessed against regulatory identity and anti-money laundering standards. Where those standards are not met, we are not able to override or manually approve the outcome, and our compliance team communicates the position directly.
Withdrawals cannot be processed on an unverified account. This is a standard requirement rather than a decision directed at any individual.