Prodigi incorrectly printed a foil print and refused to fix it
Prodigi altered my foil artwork in production and won't take accountability for their print issues. The print they sent looked sloppy because they cut out chunks of white on the print which were not removed on the original PNG file. After triple checking on their website and my art the file I sent was not like the print I received. They blamed me for the print saying "After reviewing the order, it appears that the file submitted for production is not the same as the original PNG you’re referring to." but when I sent them screenshots proving that couldn't be possible as there was only the file I sent on their website, they didn't email me back at all. They even admitted it could have been edited, saying this "It’s possible that a different version of the file was uploaded or passed through during the order process, which may have resulted in the changes you’re seeing" so basically they did edit the file but won't fix the print. I'd steer clear of the foil prints if you have any sort of white on your image at all. The quality of the paper was good but I can't trust them to not screw up a print now.
Odpowiedź od Prodigi