I had an issue with my Lefant M1 robot vacuum that stopped working after just a couple of days. I contacted their customer support, and they were very responsive and professional. They guided me through some troubleshooting steps, and when that didn’t work, they offered to send me a new unit without needing to return the old one.

It did take a bit of time to sort things out, but their communication was clear and polite throughout. I really appreciate how they handled the situation and stood by their product.

Overall, great service and support — I’m happy with how everything turned out.