Dear Lukas,

Thank you for reaching out.

We regret that your experience with us was not positive, and we hope to improve it.

Concerning your order for The Elder Scrolls Online Standard Edition, we are sorry, but the details provided so far are not enough for us to fully understand the issue. To assist you more accurately, we kindly ask that you provide a more detailed description of the problem you are encountering.

We have also reached out to you about this matter under ticket number 1468804, which you can access through this link: https://kingu.in/MyTickets. Please have it checked at your most convenient time, and we look forward to hearing from you soon.

If you have any further questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz