Po poczatkowych bardzo,o dobrych…
Po poczatkowych bardzo,o dobrych wrazeniach ,przyszedl czas na kabel zimnej wody.Nieslusznie zablokowano mi konto,argumentujac ze nie oplacilem transakcji.Tymczasem wcale tak nie było.Owszem,kilka razy zrezygnowalem z zakupu towaru jednak było to uzgodnione ze sprzedajacym ,który zgodzil się anulować zakup.Bylo to zgodne z regulaminem Tradery.Proba wyjasnien z obsługą klienta nic pozytywnego nie przyniosla.Zawiodlem się.Zdecydowalem się zamknąć moje konto na Traderze.
Odpowiedź od Tradera
Hello Dariusz,
We are very sorry to hear about your negative experience and that your account was restricted. We understand your frustration if you feel this decision was made unfairly after mutually agreeing on a cancellation with the seller.
On Tradera, winning a bid or agreeing to buy an item creates a legally binding contract to purchase it. If a buyer fails to pay for an item they bought, Tradera has the right to restrict, suspend, or terminate the account. If a transaction cannot be completed, the seller must contact us to have the selling fee credited so that the case can be handled correctly.
You have the right to close your user account at any time by notifying our customer service. However, before the account can be finalized and closed, all of your ongoing sales, bids, and purchases must be completed, and Tradera must receive payment for any outstanding fees. If you wish to look into this further, please feel free to reach out to our support team.
Wish you a good day! 💛
Kind regards,
Elin at Tradera