Z zamówionych 4 rzeczy otrzymałam tylko…
Z zamówionych 4 rzeczy otrzymałam tylko jedno. Moje zamówienie zostało zgubione a customer service wysłał mi email żebym przestała się dopytywać. Dzięki PayPal otrzymałam zwrot pieniędzy bo rozpatrzyli moje zażalenie pomyśnie a od was nawet nie dostałam przeprosin. Wolę zamówić w innym miejscu I więcej zapłacić niż u was. Przynajmniej otrzymałam zamówienie.
Odpowiedź od Secret Sales
Hi there, thank you for taking the time to leave a review. We are truly sorry to hear that you did not receive your full order. This is not the standard we strive for, and we completely understand your frustration.
We would, however, like to take the opportunity to address a couple of points raised in your review.
Firstly, we want to assure you that at no point were you asked to stop contacting us. Our team kindly requested some patience while a thorough investigation into your missing items was carried out, this is a necessary step in our process to ensure the best possible outcome for our customers.
We would also like to clarify that whilst a PayPal dispute was raised, your refund was issued by us directly. Rather than countering the dispute, we chose to issue the refund ourselves immediately upon reviewing your case, as we could see the situation warranted a resolution as quickly as possible.
We are sorry that you felt you did not receive a proper apology throughout this process, and we want to take this opportunity to apologise wholeheartedly for the inconvenience and disappointment caused. Customer satisfaction is extremely important to us and a member of the complaints team will be in touch via email shortly.
Kind regards,
Secret Sales