iMusic Recenzje 

Odpowiedź od iMusic

6 dn. temu

Hello Dariusz

We sincerely apologize for the delay, and our customer service team has thoroughly investigated the matter. It turns out that the item arrived but under a different product number than the one ordered (though it is the correct item), and therefore it was not initially matched to your order. This happens extremely rarely, and unfortunately, it’s something we have to identify by manually reviewing our catalog, so we apologize for the delay this has caused. We understand your frustration.
However, the item has now been located and will be processed for your order as soon as possible.

Best regards,
Troels / iMusic

Odpowiedź od iMusic

19 cze 2026

Hi Marcin,

We sincerely apologize for the significant delay with your order.

Unfortunately, the item has been on backorder with our original supplier for some time, and as a result, we have had to source it through an alternative supplier. While situations like this are fortunately quite rare, it is understandably frustrating when a supplier is unable to meet their expected delivery commitments, especially as we receive stock updates on a daily basis.

If you would prefer not to wait any longer for the item, please feel free to contact our customer service team. They will be happy to assist you with cancelling the order if that is your preference.

Kind regards,
Troels / iMusic

Odpowiedź od iMusic

12 cze 2026

Hello AAA,

We are very sorry that one of the items in your order ultimately could not be supplied through our supplier network as expected. We receive stock updates from our suppliers several times a day, but unfortunately, when working with external warehouses, we cannot completely eliminate the risk of items selling out. That said, we continuously work to optimize our processes and minimize situations like this.

Refunds are processed daily, and I have been assured that your refund is currently being handled as well. The amount for the cancelled item should therefore be refunded later today. Depending on your payment method, it may then take a few additional days before the refunded amount appears in your account.

Best regards,
Troels / iMusic

Odpowiedź od iMusic

29 kwi 2026

Hi Elmer,

We apologize that the release dates and delivery estimates have been postponed in this case. We are entirely dependent on record labels and suppliers regarding the delivery schedules and release dates they set, and unfortunately, they have been delayed for these two Apocalyptica records.

We have no interest in misleading customers with incorrect dates or anything of that sort. It is frustrating when the timelines do not hold up.
Regarding the payments, we only charge once the items are actually shipped. If the order is canceled before shipping, the associated payment authorization will also be canceled. We have not charged anything for this order yet.

You are very welcome to contact our customer service at info@imusic.co if you would prefer to cancel the order.

Kind regards,
Troels / iMusic

Odpowiedź od iMusic

22 gru 2025

Hi Darek,

My colleague replied the following 6 days ago, could you check your spam folder?

"Hi.

According to tracking this was delivered to a pickup point.

You chose this pickup point:

Automat DHL BOX 24/7
Kompanii AK „Kordian" 3, 02-495 Warszawa


Have you checked there?"

Best regards,
Troels / iMusic

Odpowiedź od iMusic

10 lis 2025

Hi Slawomir,

We are sorry that, contrary to expectations, we were unable to obtain the pre-ordered record for you. It does sound unusual that it subsequently appeared online at a different price.

We work with a very large network of suppliers, and we cannot always know in advance which of them will be able to deliver an item after the release date. If our original supplier has failed to deliver (despite the pre-order being placed in good time) and no alternative suppliers are able to supply it, we are regrettably forced to cancel. However, we will always do our best to source the item through other channels when possible.

If you could update your review with your order number or email address, I would be happy to look into what happened. If the item was available immediately after release, you are of course still entitled to receive it at the original price you paid.

Kind regards,
Troels / iMusic

Odpowiedź od iMusic

21 sty 2025

Hi Maria,

Sorry to hear that your item arrived with water damages. If you haven't already, please write our support team at info@imusic.co (and please attach a photo of the damages item), so they can take care of this matter :)

Best regards,
Troels / iMusic

Odpowiedź od iMusic

13 kwi 2023

Hello Bogdan,

We apologise for the delay here. One of my colleagues has responded to your inquiry and is awaiting an update as to when we can expect your item to arrive.

Best regards,
Troels / iMusic