Hertz Recenzje 

Très mauvaise expérience avec Hertz Faro. Arrivés à 2 heures du matin après que Sixt a annulé notre réservation, nous n’avions malheureusement pas d’autre choix que de louer un véhicule chez Hertz. La seule voiture qui nous a été proposée était un véhicule à 2 525 €, sans véritable alternative. Dans ces conditions, avec deux jeunes enfants en bas âge en pleine nuit, il était impossible de refuser.

Lors de la restitution du véhicule, le personnel m’a confirmé que tout était en ordre. Pourtant, quelques jours plus tard, 70 € ont été prélevés sur ma carte bancaire, sans le moindre avertissement, sans facture, sans explication et sans savoir à quoi correspond cette somme.

Plus grave encore, je n’ai jamais reçu le contrat de location. À la restitution, nous avons pourtant constaté que Hertz avait enregistré une adresse e-mail erronée. Je l’ai fait corriger sur place, devant le personnel, mais malgré cette modification, je n’ai toujours reçu ni contrat, ni facture, ni justificatif du prélèvement.

Un prélèvement bancaire sans information préalable, combiné à l’absence totale de documents contractuels, est inacceptable. J’attends toujours des explications et les documents relatifs à cette location. Cette expérience ne m’incite absolument pas à refaire confiance à Hertz.

Hired a small car from Porto airport, brimmed with fuel a few miles away from the drop off. After entering the airport I received an invoice for over €60 euro for fuel and they claimed the tank was 6/8 full when it was clearly at 100% I made sure of that. With all the fees the total nears £400 for a Fiat Panda for a week. Wouldn't use again

1 ster
Zeer teleurstellende ervaring met Hertz op de luchthaven van Lissabon.

Hoewel we onze huurauto ruim van tevoren online hadden gereserveerd, moesten we bij aankomst ontzettend lang wachten. Eenmaal op de parkeergarage werd ons verteld dat de auto nog gewassen werd. Na een lange tijd zagen we echter dat de auto al die tijd gewoon op de parkeerplaats stond. Toen we dit zelf aangaven, bleek dat ze de autosleutel niet konden vinden.

Even later zagen we tot onze verbazing "onze" auto wegrijden. Uiteindelijk bleek dat deze zomaar aan een ander gezin was meegegeven. Dit zorgde voor nog meer vertraging en liet een erg onprofessionele en chaotische indruk achter.

De auto zelf was gelukkig in goede staat en daar hebben we niets op aan te merken. Helaas maakt de slechte organisatie en klantenservice dat niet goed. Een reservering vooraf zou juist voor een vlotte afhandeling moeten zorgen. Op basis van onze ervaring zouden we deze vestiging niet aanbevelen.

The rental was a brand new 7 seater Mercedes Vito. Within 15 minutes the engine warning light came on and a warning that there was a coolant issue and reduced power as a result. Problems happen and this was not their fault. The shocking absence of assistance that followed was.
We were advised to drive to the airport to swap cars. At the airport we were told none of a matching size were available. As it was a Saturday afternoon this only compounded the lack of interest in trying to help us. The manager at the airport could not have been less interested in helping us out. We were left to drive back to Lisbon in limp mode. By the time we returned to the hotel smoke was billowing from the car. Attempting to get it collected involved several 'disconnections' but 40 minutes later the emergency help line responded. 3 hours later the car has not been collected and I frankly have no idea if it will be. I check out in the morning and have to hire a cab to get me to my next destination. Thanks, Hertz. Their logo ought to be 'Too Big To Care'. I suspect a drawn out battle to follow over the charges that are seemingly inevitable.
Avoid at all costs, or it will cost you!

1/5 stars - Hertz Portugal: A masterclass in how not to treat customers
Flat tyre on a Friday afternoon. Fine, these things happen. What followed does not.
Rather than a simple tyre change on the spot, Hertz towed the car and left us stranded. No roadside fix. No replacement vehicle at our location. The only option offered was to travel three hours round-trip to Lisbon Airport ourselves to pick up another car. We were at a wedding. Not happening.
We negotiated an alternative: skip the replacement car, and Hertz arranges a taxi to get us to the airport on Sunday. Deal agreed. And then? Nothing. Complete silence.
Saturday: called multiple times to confirm the taxi. Every call was disconnected. Followed up by email. No reply. We organised and paid for our own taxi.
Then - and this is the part that takes real nerve - Hertz sent an email asking when we would be returning the car. Not an apology. Not a follow-up on the taxi they promised. A chaser. For a car that had already been towed away by their own roadside service.
To summarise what Hertz delivered:

No working vehicle
No replacement
No promised taxi
No communication
No apology

What they did deliver: a bill query and radio silence.
Avoid.

We hired a car from Dollar (Hertz) at Faro airport (Portugal). All good. Nice and easy to find, good service and very quick. we were on the road within an hour or so of landing.

A few days late had a puncture, which I fixed with sealant equipment on board. Then called the nearest Hertz office in Portamao and explained the issue as I didn't want to continue driving on a temporary fixed tyre. I spoke to a lovely lady called Florabella who suggested that I came directly to Portamao. With no fuss at all, she arranged for us to swap cars and get back underway. Great customer service. 5 stars to her and to Hertz.

Excellent experience with Hertz Porto Airport.

A special thank you to Giovanna Bittencourt, who took the time to explain everything clearly and made us feel very welcome. Her instructions were detailed and easy to understand, which helped us start our trip with confidence.

We had requested an automatic car and were travelling with quite a lot of luggage. Hertz kindly upgraded us to a larger vehicle, which made our road trip through Portugal much more comfortable.

The shuttle service was efficient, the car was clean and in excellent condition, and both pick-up and return were smooth and hassle-free.

Highly recommended, and we would gladly rent from Hertz Porto Airport again.

They let you sign a so called free upgrade which is a masked upselling. Afterwards they charge a couple of hundred of euros whilt the person at the counter guaranteed no extra costs. Stay away from these crooks and thieves

Wir hatten eine schnelle und hervorragende Abfertigung, sowohl bei der Übernahme als auch bei der Abgabe.
( über ADAC gebucht)
Neues gepflegtes Auto, super Service.

Lamentable. Hertz Faro nous a obligé à prendre une assurance en plus sans être capable de nous expliquer à quoi correspondait l’assurance réglée lors de la réservation . Un Uber nous aurait coûté moins cher sur un séjour de 5 jours .

Voleur
Prélèvement de 2x49,20€ pour des amendes de stationnement que j’ai payé!!
Location du 7-07-25 au 31-08-25 prélèvement le 07-04-26
Ne communiqué jamais votre carte de crédit à ces voleurs

Serviço ao balcão demasiado demorado. Muito muito devagar. Nunca mais vou nesta rent a car.

Ma fille a loué un véhicule à l'agence Hertz de Faro (Portugal) en juillet 2025. Le jour du retour, le véhicule est tombé en panne avec un voyant rouge allumé — impossible de continuer à rouler en sécurité. Accompagnée de ses jeunes enfants, elle a immédiatement prévenu Hertz de la situation, abandonné le véhicule sur place et dû prendre un taxi à ses frais pour rejoindre l'aéroport. Elle a embarqué de justesse, dans un état de stress extrême avec ses enfants.
Résultat ? Aucune prise en charge de la part de Hertz, aucune indemnisation pour le taxi, aucune reconnaissance de leur défaillance. Bien au contraire : en mars 2026, soit plusieurs mois après l'incident, nous recevons un courrier de la société de recouvrement France Contentieux réclamant la somme astronomique de 10 360 € au nom de Hertz.
Une panne mécanique — donc un vice du véhicule relevant entièrement de la responsabilité du loueur — se transforme en dette de 10 000 € à la charge du client. C'est proprement inadmissible.
En lisant les avis sur cette page, je constate que nous sommes loin d'être un cas isolé : véhicules défaillants, facturations abusives après restitution, service client inexistant. Un comportement systématique et documenté.
Nous avons engagé une procédure de contestation formelle et nous n'hésiterons pas à saisir les autorités de protection des consommateurs françaises et portugaises.
À fuir absolument.

THESE PEOPLE ARE DANGEROUSLY!

We rented a car from Hertz at Madeira airport Saturday 7th February.
Customer service was rude, abrupt and queues were an hour and a half long to collect pre booked car.
Put this down to stressed staff and finally collected our car.

Two days later there was a fault with the brakes. A mechanic was begrudgingly sent to assess and he advised us this car was dangerous to drive.
Hertz manager eventually called us to tell us to bring the car back to the airport (despite concerns raised by the mechanic who was still waiting for a lift back!).
Extremely poor customer service from the representatives there. At one point all out lying by staff.
Avoid Hertz at Madeira airport at all costs. This is not a company you want to deal with who put the customers in serious danger.

Deduziram dinheiro indevidamente. Só conduzi 130km e deduziram dinheiro como se tivesse feito mais de 250km.

Não me respondem a reclamação e pedido de devolução de dinheiro.

Em vez disso enviaram a factura de dizer mais nada.

Foram tão pouco profissionais que me enviaram a factura com a morada a dizer estado unidos em ver de Reino Unido.

Hoje pedi pela segunda vez para fazer uma reclamação oficial, uma fez que ignoraram o meu primeiro pedido.

Vão perder 2 clientes por menos de 10 euros. Não sei se por incompetência ou desonestidade mas parece-me um preço barato para perder um cliente

I rented a a car due to an accident, went to the Worcester ma branch and worked with Mike. He put me into a car over my insured daily limit and just got my credit card statement with the over the overage amount. I also never received an invoice breakdown after returning the car, had to call the 800 number to receive it. I went to the branch Friday January 30 and spent an hour waiting to get this resolved, Mike told ne to get the invoice because he didn't know how to look it up and to come back Monday and he would take care of it right away. Went back again and was to in a sarcastic way to wait my turn. I walked out as I was not waiting again and dealing with him. Bad practices of putting a senior citizen on a fixed income into a rental over your daily limit with out asking?

Aluguei uma viatura comercial pela app hertz 24/7.

A aplicação funciona mal e tem bugs evidentes para além de ecrãs em branco. Por vezes bloqueia a viatura e é difícil voltar a desbloquear.

Para além disso alguns termos e condições são omissos e da ordem da cretinice.

Não explicam que podemos requerer um prolongamento da reserva por 30min se tivermos que abastecer a viatura. Mais é mais já me aconteceu ter demorado mais para abastecer a viatura que me foi entregue na reserva e, como não avisei antes a linha de contacto, tive de pagar o tempo extra. Ou seja, tive o cuidado de deixar a viatura melhor do que o que estava como é ainda acabei eu por ter o trabalho e pagar por isso.

Adicionalmente, obrigar os clientes a um prazo máximo de 48horas para enviar fatura e receber o reembolso de um abastecimento que o próprio cliente teve de fazer é, no mínimo, prepotente.

Terrible experience when renting in 2022. They tried to claim I had damaged the car but I was able to prove damage was there before renting the car. Then a year later they placed a second charge of my credit card, which was cancelled by my credit card provider. Now in 2026 they are chasing for a further payment relating to Highway tolls, but a Easy toll card was purchased from Hertz when renting the car. This business should not be trusted and will try to scam you. Be extra careful when using their service but I recommend to find an alternative. They are not to be trusted.

Very disappointing experience with Hertz in Lisbon.

At pick-up, I was not provided with any photographic vehicle condition report, despite explicitly requesting it. The file with the pre-existing damage photos was never sent, making it impossible to properly verify the vehicle’s condition before departure.

At return, a supposed minor windscreen chip was reported — something I had never noticed during the rental and which could not be verified as new or pre-existing, also considering the windscreen was dirty and the vehicle already showed several signs of wear.
Although I had purchased the “Super Cover”, it did not include glass, and I was charged without clear proof that the damage was not already present at pick-up.

Additionally, the photos of the pre-existing damages appear to have been taken days earlier and in a different location from the actual pick-up point, which raises serious concerns about the transparency of the procedure.

I filed formal complaints and involved the European Consumer Centre. The responses from Hertz were generic and failed to address the specific issues raised.

This is not about the amount charged, but about fairness and transparency.
Based on this experience, I cannot recommend Hertz and strongly advise customers to be extremely cautious at vehicle pick-up.

Des voleurs mal eduques en plus:location prise avec mon billet d avion, avec toutes les assurances possibles. Arrive a l agence, il faut encore payer parce que les jantes et bris de glace ne sont pas couverts. il faut aussi payer pour le badge autoroute, c est obligatoire. on nous refille une voiture non verifiee qui pisse l huile de partout et tombe en panne 15 km plus loin: a nous de nous debrouiller pour appeler une depanneuse, un taxi et revenir louer une autre voiture: on nous refile la plus m pourrie, pour nous punir.
on rends la voiture le matin, la navette hertz est censée nous emmener a l aeroport mais le type ne veut pas faire dz manoeuvre pour eviter une voiture garee devant! obliges avec ma femme handicapee de partir a pieds avec nos valises! une honte cette agence, fermez la pour votre image, societe Hetz!