Avis Portugal Recenzje 

Le contrat que nous avions payé à BOOKING sans frais d'abandon de Porto à Lisbonne n'a pas été respecté (190 euros) en plus et ils nous conseillent de rendre le réservoir vide prétextant qu'ils facturent l'essence moins cher (en fait ils font payer 100e pour un réservoir à moitié plein). Nous ne retournerons jamais chez Avis et nous déconseillons de réserver par Booking car c'est juste fait pour appâter le client.

After returning a rental car at Lisbon Airport, I discovered that the total amount charged to my credit card was approximately €774 higher than the total stated in the signed rental agreement.

I contacted Avis Customer Relations on 5 August and asked for an itemised explanation and the contractual basis for the additional charges. A Customer Relations supervisor responded that she would investigate with her colleagues and later told me that she had reminded them.

Despite this, three weeks later I still have not received any substantive explanation for the additional charges. Avis has simply stopped responding.

I have provided the rental agreement, the amounts actually charged to my credit card, and given Avis ample opportunity to explain the discrepancy. I have now formally requested a refund of the unexplained difference. That request has also gone unanswered so far.

Mistakes can happen. What I find unacceptable is that a large international car-rental company apparently cannot explain why it charged a customer almost €800 more than the amount stated in its own signed rental agreement.

Unless Avis resolves this promptly, I will dispute the additional charges through my credit-card provider.

A deeply disappointing experience with Avis Portugal.

Avis Faro statt des gebuchten peugeot 2008 kam ein BYD Atto 2absolute fehlkontruktion hatte nach 30 km extreme rückenschmerzen und nusste das auto tauschen. Anmerkung der. Mitarbeiterin ich solle das fahrzeug leer zurückgeben das sei billiger ich müsse nur 1,60 bezahlwn an der tankstelle koste der liter drei euro. Bei dee endgültiigen rückgave wurde zulasungsgebühr berechnet und nachtanken obwohl gerade voll getankt. Bwi reklamation wurde ich zweimal angelogen der erste erzählt es sei versicherung der zweite erzählt nachbetankung des ersten autos was aber eibdeztig geligen ist weil diese erste korrekte nachbetankung gesondert abgerechnet wurde. Was diese leute dort machen ust eindeutig betrug. Es ist halt eine touristenregion die keute in den gitels und restaurants benehmen sich auch nicht anders

Ho noleggiato un’auto con Avis Portugal per Madeira per un importo inizialmente previsto. Successivamente mi è stato addebitato un importo superiore, senza che mi fosse fornita una spiegazione chiara e dettagliata della motivazione.
Mi sarei aspettato maggiore trasparenza e soprattutto un’assistenza più efficace, senza dover insistere ripetutamente per ottenere anche solo delle informazioni.
Esperienza pessima.

Achtung, sind Diebe, haben mir nachträglich meine Kreditkarte belasted für eine "Versicherung" die ich nie abschloss, keine Rechnung, hatte ohnehin volle Versicherung.!!!

Péssimo! Vc aluga um carro elétrico que tem problemas vai trocar por um sem ser elétrico e tem que pagar uma taxa diária de 30 euros/dia . Total com taxas 973 euros !!! Um absurdo
NÃO RECOMENDAMOS !!!

Wir haben ein Mitwagen über Check24/GoRentalCars bei Avis am Flughafen von Fundschal/Madeira für 10 Tage gemietet. Die Abholung des Wagens war einfach und schnell. Hier sollte man allerdings sehr genau aufpassen was man auf dem Tablet was man vorgelegt bekommt unterschreibt. Bei uns stand noch eine unnötige Pannenversicherung für 77,59€ drauf. Mir ist das in der hektik nicht aufgefallen und die Dame am Tresen hat auch nicht darauf hingewiesen. Es fällt dann leider erst später auf, weil man ja keinen Zettel mehr ausgehändigt bekommt. Die Buchungsbestätigung bekommt man per E-Mail zugesandt. Sicher damit der Scam nicht so schnell auffällt. Es ist wirklich schade, denn das Auto war top, es hatte gerade mal 1200km runter. Die Abgabe war auch problemlos, aber auch hier gibt es nichts schriftliches in die Hand, die Endabrechnung kommt dann erst später wieder per E-Mail. Die Reklamation über check24 hat natürlich nichts geholfen, da ich ja unterschrieben habe. Es wäre so einfach viel mehr zufriedene Kunden zu erhalten, wenn man mit dem dämlichen unterschieben von nutzlosen Versicherungen aufhören würde. Also aufgepasst oder lieber bei einem anderen Anbieter buchen.

Avis Faro Airport: Very professional service with great staff and manager who managed to solve a tricky issue with our reservation.

Watch out very Scammy people. Upgrade car without telling and try to get you tonlet them refill the car. But they have an charge they never tell you about.

We huurden een auto op faro airport.
Bij het ophalen werd ons de tip meegegeven de auto bij het inleferen niet zelf vol te tanken maar dat door avis te laten doen. Dat kostte maar 1,70 euro in plaats van ruim 2.
Handig en goedkoper dacht ik.

Bij inleveren werd 68 euro in rekening gebracht voor de benzine, tereijl er 10 a 15 liter was verbruikt. Navraag bij de onvriendelijke medewerker leverde enkel op dat het systeem dat bepaalt.
Na uitgelegd te hebben dat ons iets anders was verteld (1,70,euro per liter) kreeg ik de opmerking dat dat een andere afdeling is. Note: 20 meter verderop...

Uiteindelijk ben ik zelf gaan tanken voor 29 euro in plaats van 68 euro.

Daarnaast was er een schade gesignaleerd aan de auto.
In eerste instantie werd het schadebedrag ingeschat op circa 250 euro. Na terugkomst van het tanken was deze schade ineens circa 350 euro.

Advies: boek ergens anders!

Totally disgraceful service. They tried to scam me with extra charges when I collected the car. Thankfully I noticed their scam scam and the fees were removed. Then they charged £80 for cleaning the car when I returned it! These guys are just a scam company hiding behind a brand name! Avoid AViS faro airport at all costs

We booked a Simpson Travel Villa Holiday, which included villa, flights, and Avis Car Hire. When we returned home we got our Barclaycard Bill with a charge for a hire care of £259 which was dated exactly in the middle of our holiday. There was only two people booked into the villa and why would we need another car exactly in the middle of our holiday. We tried on various occasions writing to the Manager of Avis Faro Airport and we got only generic replies. I even wrote in Portuguese. I eventually had to contact my card company Barclaycard who I would like to thank for all of their help as they eventually got all of the £259 back. Do not use this car company as it was very distressing as we could not contact anyone and who signed for this car - keep well away

I rented in Lisbon airport in march; 4 months later they charged my credit card with extra money without giving any explanations and just saying that contract was signed. My receipt did not have any extra but they wrote to me after 3 emails that the money was about the toll payment system. Not the way to behave and not the way to treat with people. No more with AVIS in my life.

Ble møtt av en hyggelig person, men det hjelper lite når bilen ikke samsvarte med det annonsen sa om størrelse og bagasjeplass. Ble nødt til å oppgradere på stedet. Ble også anbefalt IKKE å fylle bensin før levering. Tillegget for å levere bilen på et annet sted (Lisboa) ble heller ikke tydelig formulert av den AVIS-ansatte. I tillegg er det overveldende mye papirarbeid og informasjon som skal undertegnes. I utgangspunktet skulle dette koste omtrent 3800 NOK. Sluttsummen ble nærmere 6600 NOK. Dette er ikke første gangen billeie blir dyrere enn forespeilet. I tillegg vil jeg si at å levere bilen på flyplassen i Lisboa var et utrolig stress, og der var det ikke et vennlig smil i sikte hos noen av de ansatte.

Car was dangerous!
Got a our car from Faro airport for me to drive to Alcantarihla (about 40 minute drive from Faro). About 10 minutes into the journey whilst travelling through Almancil there was a catastrophioc tyre blowout which dragged me on to kerb almost hitting an elderly Portuguese gentlemen who literally had to dive for cover, also my wife and young children where in the car. Thank god I was driving around 30MPH because if this happened at high speed we would likely all be dead!

Upon inspecting the tyre there was 2 large holes in the tyre that I could literally put my finger through and tyre was so bald I would be surprised if it was even legal!

I had the car recovered the next day and did not accept a replacement vehicle for obvious reasons.

To add insult to injury Avis have now refunded me £50 of the £200 deposit that I paid! Are they for real!

These people are genuinely sick! I would avoid these clowns at all costs!

I can't speak more highly of the service I received at Faro Airport this week.
Diego spent a solid 30minutes helping me swap out a rental to help avoid further corss border drop charges. He really went above and beyond my expectations. (I even told him, back in the states I would have walked in expecting to be pissed off walking out.
It was a great experience.

Try to avoid AVIS airport Faro Portugal. I returned the rental car with a full tank of fuel and they still charged me for what AVIS? These guys make a living of scamming tourists. So an honest advise: Avoid at all time.
Their customer service? it seems they do not have any. You do net get any response whatsoever on complaints. Worst experience since I have rented cars. ( for over 40 years no)

Ma seule expérience , c'est l'annulation pure et simple de mon séjour au Portugal suite aux avis trop négatifs des loueurs de voitures Portugais : visiblement arnaquer les touristes est un sport national , forcer les gens à prendre des assurances supplémentaires qui ne servent à rien , prélèvement des cautions à postériori ,attribuer des rayures aux clients ,j'en passe. Dommage le Portugal ne mérite pas çà.

One-way fee shown as $0 on Booking.com (Porto → Lisbon), then charged twice despite written confirmation it was waived
I specifically chose Avis for a one-way rental — picking up in Porto, returning in Lisbon — because I know other companies charge steep one-way fees, and Booking.com showed Avis's one-way fee as $0. That was the deciding factor in choosing them.
At pickup, no one mentioned an extra charge. I only discovered it later that day when reviewing the contract. I called the Porto location 7 times with no answer, so I had to drive 25 minutes each way (50 minutes round trip) back to the counter the next day just to dispute it in person. After 30 minutes of dispute there, staff called their manager, removed the fee, and emailed me a new contract confirming it. The staff member admitted this is a known, recurring issue between Avis and Booking.com.
Five days later at return in Lisbon, they tried to charge the same fee again — despite the written contract showing it removed. Staff said there was nothing they could do and called a manager, who again claimed the Porto location had "forgotten" to add the fee. After about 10 minutes on the phone with Porto, she confirmed the fee was not owed and removed it.
Two separate attempts to charge an already-waived fee, a known systemic issue between Avis and Booking.com, an extra 50-minute round-trip drive, and over an hour total spent disputing a charge that was never valid — for a fee that was the entire reason I picked this company. If you're booking a one-way Avis rental through Booking.com, get everything in writing, and expect to fight for it at both ends of the trip.

Was Avis in Faro veranstaltet grenzt an Betrug! Es werden von AVIS Schäden im Nachhinein angegeben, die man nicht verursacht hat!!! Unbedingt VOR DER ABFAHRT DAS FAHRZEUG RUNDHERUM FOTOGRAFIEREN!!!
Auch wenn Sie Vollkasko versichert sind und beispielsweise Check24 für Sie die Angelegenheit regelt, erhalten Sie wenig später eine nochmalige Zahlungsaufforderung an Ihre persönliche EMail Adresse von AVIS. AUF KEINEN FALL BEZAHLEN!!!
Schicken Sie als Beleg Ihre Fotos und leiten Sie strafrechtliche Schritte bei der Justiz in Faro/Portugal (auf Englisch) ein!!!
Auffällig war in unserem Fall, dass die Hand mit dem angezeigten, angeblich verursachten Schaden sehr wahrscheinlich von der Mitarbeiterin von AVIS war, die uns das Fahrzeug vermietet hatte. Hier liegt der Verdacht nah, dass das Personal finanzielle Vorteile hat, wenn es falsche Schadenersatzforderungen durchsetzt. Das wäre dann ein betrügerisches System, um das sich die Polizei und Justiz kümmern soll! Ich werde die falschen Beschuldigungen auf keinen Fall in der Form hinnehmen.