ERS Recenzje 

Unfortunately, I was driven into by an uninsured driver which severely damaged my car and wrote it off. This was a very stressful experience but ERS were absolutely excellent. They provided a recovery company within a few hours and paid out from my claim in just a few days. They were fast to reply and staff were very helpful.

My first reimbursement offer was the full value of the car at the time so no back and forth was needed. I wish they provided an uninsured driver promise as the accident had to be recorded as my fault due to there being no insurance to claim from on the offender. But this is standard with a lot of insurance companies. Aside from that, I was relieved by the outcome. Would recommend.

Really disappointing experience with this claim.
I sent over everything requested, including photos and an estimate, before the proposed appointment. The replacement could only go ahead once the insurer confirmed that the cost would be authorised, but unfortunately that confirmation never came through.
I was advised not to proceed with the appointment without approval, as there was no guarantee I would be reimbursed. Given the amount involved, I understandably wasn’t prepared to pay the full cost of £3300 myself and simply hope it would be covered afterwards.
I therefore had no choice but to continue trying to arrange the replacement through their approved windscreen provider instead who could not facilitate.
What makes it particularly frustrating is that, after all of this, I then received an email asking whether the appointment had gone ahead and requesting an invoice and my bank details for reimbursement. The reason it didn’t go ahead was because I was still waiting for their authorisation in the first place.
A very frustrating process that could have been avoided with timely communication and approval.

The claim handling was clear, friendly and efficient.
I really appreciated the calmness and clarity (which I was lacking myself).

Caitlyn was an amazing person to help me feel relaxed and dealt with me so professionally
Would highly recommend
Neal

My experience with Bethany-Kae Riley dealing with my claim was so efficient and understanding. I have already written a review but only mentioned Beth by name so this is just in case there are several Beths. She is a a great credit to the company.

Lisa was very helpful providing all necessary details which made it very comfortable experience for me

The representative who dealt with my claim was June Dennis. I was quite anxious making this call but June was able to put me at ease and take the information required from me.
I found June very understanding of my situation and she has a calm voice and approach which helped.
I left the conversation with June feeling much better and with clear instructions and advice for me moving forwards. Thanks June
Darren

June was really patient and helpful in assisting me with the reporting of 3 separate incidents that needed to be logged. Really helpful and polite.
Thanks June

Lisa Picton, was very helpful and kind, she kept me well informed about what the procedure was, thank you again Lisa.

The lady june dennis was a great help and was very nice to talk to well done june dennis

Dealt with June on the phone who was very helpful and kept me informed throughout.

**Caveat to the below review - payment received into my bank account this morning - coincidence or crossover, not known if payment has been made to my insurers, no formal notification received**
In April 2026 a policyholder of ERS crashed into our parked car. Unfortunately we are living in Ireland and this driver was working here. I reported the incident immediately the following morning, first to the brokers for the driver and later that day to ERS. I was advised by a lovely staff member of ERS not to worry, their client accepted full responsibility, my car would be towed, a courtesy car arranged and the damage repaired. I was told under no certainty would I be out of pocket for this matter and I would be reinstated to the same position I was in before the accident. The car was actually being traded in which added to the upset of the incident as delivery of the new car was imminent. 2 hours later I received a call from an 'agent' who was calling to arrange to have the car towed, etc. Midway through the conversation this person said 'oh you are in the Republic of Ireland' we can't do anything for you, we don't have agents in the Republic. In Summary I have had to go through my own insurance and lose my no claims bonus until costs are paid by ERS in full. Countless emails to ERS have now gone unanswered and this is the 17th August. The advertisements and reassurances given on TV and radio adverts for support given to injured parties in accidents is laughable. This was an accident whereby their client admitted full responsibility. I just wanted the costs for my car repair settled and the additional car hire costs which were not exorbitant considering the fact that I had no car for 6 weeks, they amounted to €300!!

Had my motorhome stolen, contacted ERS to start a claim and got to speak to Lisa Picton who was very polite and professional. The process to start the claim was easy and straightforward.

Thanks to June Dennis for helping me sorting out my problem.
Was very helpful and nice.

June Dennis was very patient, kind & answered all my questions,

The person to whom I spoke in relation to my claim, Lisa Picton, was extremely helpful and efficient.

Phoned to inform of a no fault accident and spoke to Lisa Picton in the claims department. She was very helpful and efficient. Hoping to deal with the claim myself but was told to get back to them if I had any difficulties.

Had been with ERS for Years, via Police Mutual ..25 yrs NCB ..wanted to change my vehicle, just an updated model of existing, petrol instead of diesel..on my policy they wanted an increase of approx £450 ! Wife similar situation, max NCB similar car, both of us paying virtually same annual premium only £2 difference ..but if she varied her policy to the same vehicle increase would have been approx £150..inexplicable….needless to say they have lost my customer after decades.Edit further info. Vehicles concerned Ford Fusion diesel wanted updated version in petrol ..my policy renewal was 5July …told Police Mutual was going to hold renewal pending new vehicle, no problem said Police Mutual and your NCB held and valid for two years , went back to Police Mutual barely a fortnight later and massive increase. Wife’s vehicle Ford Zetec, policy still current with ERS and if she had updated to same vehicle I was quoted for her extra premium would have been £100s less. We are both named drivers on each. Others policies.
Edit 11th Aug 26 following ERS response, see below, the full details of policies held etc have been sent on 10th to complaints as invited to do…waiting to see if I get an explanation …
Edit: spoke with ERS…summary, they only deal via brokers, in this case Police Mutual, although they did try to resolve and was later offered policy at about £471 ..still double. In many cases seeking quotes up to 14 days or so before need gets a better quote with some companies as it might suggest an organised careful driver rather than last minute BUT obviously not doable if you are considering a different car which you do not yet own. Police Mutual as brokers didn’t seem to be able to recognise the big difference between altering an existing policy and looking for a totally new policy / car and loaded the ERS premiums w/o NCB. Broker say they will take this on board with ERS. Maybe. Too late now for me, I’ve left Police Mutual and ERS for better deal elsewhere with no loss of cover benefits. In fairness it seems ERS might have been let down by this particular broker. Other brokers may cut a better deal.

Really helpful and courteous knew exactly how to help me