Keychron Recenzje 

Keyboard got mistakenly delivered to the wrong address by the shipping company, and they gave the choice of a full refund or a replacement.

I contacted Keychron with a question about which palm rest would work best with the K3 Ultra 8K, and I was genuinely impressed by their support. Instead of just giving me a generic answer, they actually tested two different palm rests, sent me photos, and shared their recommendation.

It's not often you get this kind of thoughtful and helpful customer service. Really appreciated!

Had a quick pre-order question about the US ANSI layout for the Q1 Max. Ada Chen replied very quickly and answered my inquiry completely. Having such responsive and attentive support makes purchasing from Keychron a great experience. Fantastic support experience!

Exceptional Customer Support – A Truly Outstanding Experience!

I would like to express my sincere appreciation for the excellent customer support I received from Keychron, especially from Lynne.

I contacted the company regarding the availability of a specific keyboard model that I had been hoping to purchase.

Although the news was not what I had hoped for, the response I received was absolutely exceptional. Lynne took the time to investigate my inquiry thoroughly and provided a detailed, honest, and transparent explanation of the situation.

What impressed me most was the genuine willingness to help, the professionalism, and the personal attention given to my questions.

Instead of a generic response, I received thoughtful and useful information that clearly demonstrated how much Keychron values its customers.

Even though I have not yet been able to purchase the keyboard I wanted, this experience has left me with an extremely positive impression of the company.

Excellent customer service is not just about solving problems. It is also about honesty, respect, and making customers feel valued. Keychron has demonstrated all of these qualities.

Thank you, Lynne, and the entire Keychron team. Your dedication and kindness are truly appreciated!

Highly recommended for outstanding customer support!

Great customer service !
Fast delivery, very satisfied with the replacement

The best customer service i could ever have, i have some issue with a rgb led and they send me a brand new PCB for the replacement. And all that without asking a bunch of questions of the malfunction.

Daisy from support was very swift on helping me get spare parts I couldn't find anywhere else for one of your products I've had for a while. I am very grateful I finally found help to get what I needed!

I've been using Keychron products for years, even typing this review on one, and they've always been excellent. I had to work with their customer service for the first time ever and I was so happy to see that their service is just as good as their products.

I needed help adding something to my order and I was worried that I wouldn't be able to get a response in time, but their customer support team got back to me on the weekend, quickly sorted out what needed to be done, and was able to help me out before my items shipped. I work in this industry and I was still blown away by how quickly and how well they handled the entire situation. I'll be a Keychron customer for life.

Worst garbage product ever.

Only online launcher garbage for controlling them. Half the time their shit site cant find the keyboard even when you have it running on cable like your supposed to.

It randomly changes lighting settings sometimes, to solid splash instead of leaving it on solid color. And everytime i have to deal with the garbage launcher site.

Customer service was on the highest level. They were fast to answer and really really helpful . They were professional and helped me, even as a layman, choose the right part for my keyboard. As a customer, I'm very satisfied and recommend their equipment and customer service.

Conviently let you assume this is a US company and will be arriving to you in 2-5 days.

They come from china, expect 2 weeks to a month for shipping.

Lolwtf?

So i bought Q1 HE barebone from indonesia before im going abroad for study, when i arrived and want to try the board theres some issue that my switch didn't compatible with the board, first of all i didnt research about it and second when i bought it the seller didn't let me know or notice about it until when i do report to Customer service from Discord, her name was Layla, help me with everything and explain me well also help me with finding the switch that out of product from keychron it was really helpful from her and i do appreciate that I experience. Thank you so much!

On the whole, i love my Keychron K10 HE. It looks beautiful and feels great. However, when playing FPS games, particularly one called WarThunder, the keyboard latency runs into actual seconds. Im not sure what it is about this keyboard and WarThunder, but waiting several seconds for the game to catch up with keyboard inputs makes the game unplayable at times, with the vehicle spinning round in circles as the game catches up with the keyboard. If you are wondering if this is just general game latency, mouse inputs work perfectly with no obvious delays.
In all my years of gaming, i have never known latency like this from a keyboard to be a 'thing'. Ive had many many keyboards and always had them hard wired. I did try it connected via Bluetooth but my experience was no different.
To sum it up, there is something unique about this keyboard construction that can cause extreme latency during gaming. So buyer beware

I am not technically minded and I just bought a Keychron Keyboard. I had an immediate problem with it turning off on me.
I sent an email to Keychron late in the afternoon and a few hours later I had a response that they would respond shortly and they gave me a ticket number.
By the time I got up the next morning I had their email and the simple fix I needed to do.
So often it is difficult to figure out how to contact a vendor for help and even more difficult to get someone to quickly and simply respond to the inquiry.
Keychron made all these aspects so simple.
I would definitely purchase from this company again.

Cheryl Starr

Great customer service!

I had a great experience with Keychron’s customer support. I reached out to ask if I could swap the keyboard in my order for a different model, and Lynne was very helpful and accommodating throughout the entire process.

They were able to hold my order before it shipped, make the change I requested, and guide me through paying the price difference. The whole process was smooth, and I really appreciate the time and effort they took to help me out.

It’s refreshing to receive customer service that’s friendly, responsive, and willing to work with you. Thanks again to Lynne for making everything so easy! I really appreciate the help and look forward to receiving my order.

The very good physical quality of the keyboard is a new experience for me. And when I had questions about configuring, I got a quick response with help that solved my problem right away. Go Keychron!

Their customer service is superb. I received my keyboard with a faulty key. They replied to my inquiry within 2 hours. They guided me through diagnostics and decided to send a replacement without hesitation. I received it and everything is fine. Love the keyboard. It's got great build quality, touch and aesthetic. I am so excited to have it in my gaming setup!

Daisy with Support was very helpful and was able to resolve my technical issue.

However, the Keychron keyboard itself has been massively disappointing. While Ive had good experiences with the wired keyboards, this was my first time trying out the wireless model and I definitely won't be buying any wireless products from this brand in the future with how much of a nightmare this keyboard has been. Mouse works though!

5/5 support, 2/5 product, which is a shame because the build quality and wood accents are top notch - but sadly that doesn't make up for the wireless connection not working properly.

I’m honestly disappointed with the way my WARRANTY claim has been handled. My Lemokey P1 HE stopped working, and although you offered to send me a replacement PCB, I haven’t received any updates since September 29. I also asked if you could include the necessary screwdriver/tool for the replacement, but I’ve heard nothing since.

I purchased the keyboard directly from Keychron.de, and I don’t think it’s unreasonable to expect proper communication and support. At this point, I feel like my case is simply being ignored.

I spilled tea on my keyboard, and the PCB was broken. Lynne really helped a great deal in helping me get the right PCB part to get my keyboard up and running! Thanks so much! Love Keychron!