Guest Reservations Recenzje 

Odpowiedź od Guest Reservations

11 cze 2026

Hello Koparki,

We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.

We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.

We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.

We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care

Odpowiedź od Guest Reservations

1 mar 2026

Hello Greg,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.

We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.

We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.

We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

12 lut 2026

Hi Emilia,

Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.

We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.

We value your business and look forward to assisting you.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

29 sty 2026

Hi,

We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

1 sty 2026

Hi Jacek,

Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.

We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.

We value your business and look forward to assisting you.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

23 gru 2025

Hi Beata,

Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.

We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.

We value your business and look forward to assisting you.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

12 lis 2025

Hi,

We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

25 wrz 2025

Hi Robert,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

20 sie 2025

Hi Magdalena,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

5 cze 2025

Hi Piotr,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

24 kwi 2025

Hi Joanna,

We’re very sorry to hear about your experience and understand how upsetting it must have been—especially during a stressful time—to realize that your reservation cost significantly more than expected and was processed through a platform you didn’t intend to use.

Guest Reservations is an independent travel network, and while we aim to clearly communicate this throughout the booking process, we regret that in your case the site may have appeared to be the hotel’s official website. The additional 30% charge you mention likely includes tax recovery and service fees, which should always be visible before finalizing the payment. If this was not clear, we take that very seriously.

We would like to investigate your booking further. Please email customercare@guestreservations.com with your reservation number (if available) and the email address you used to book. Our team will prioritize your case and work with you to clarify and address your concerns.

Thank you for bringing this to our attention. We sincerely hope your husband is recovering and that we can assist in resolving this issue.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

12 lut 2025

Droga Pani Bukietowa,

Przykro nam słyszeć, że Twoje doświadczenie z Guest Reservations nie spełniło Twoich oczekiwań. Zależy nam na zadowoleniu naszych klientów i staramy się zapewnić przejrzysty proces rezerwacji.

Rozumiemy Twoje obawy dotyczące opłat. Jak większość agencji turystycznych i hoteli, pobieramy opłaty serwisowe i podatkowe, które pokrywają całodobową obsługę klienta, funkcje platformy i koszty operacyjne. Wszystkie opłaty są zawsze wyświetlane przed finalizacją rezerwacji, aby klienci mogli zapoznać się z całkowitą kwotą przed dokonaniem płatności.

Chętnie przyjrzymy się Twojej sprawie. Prosimy o kontakt pod adresem customercare@guestreservations.com z podaniem szczegółów rezerwacji, w tym adresu e-mail użytego przy rezerwacji oraz numeru rezerwacji (rozpoczynającego się od „R”), a zrobimy wszystko, aby Ci pomóc.

Z poważaniem,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

14 maj 2024

Hi,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Odpowiedź od Guest Reservations

14 kwi 2024

Hi,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care