Aleksandra

Hi,

Thank you for your review. We are sorry to read that you did not receive your refund on time. Our sincere apologies for the inconvenience.

Unfortunately, we were unable to trace your order from this review in order to contact you. It is very important to us that our customers feel appreciated, which is why we often offer solutions to accommodate customers for the inconvenience.

If you have any questions, feel free to contact us at any time. That way, we can help you further as soon as possible.

Kind regards,
The Otrium team