excellent cutomer service
I am a regular customer at Libristo and have an extensive wish list so it happened that I mistakenly ordered the same book twice (one was in shipment that I was expecting and one was in new order). I wrote to customer service in panic and a bit embarrassed because of my mistake. They answered very quickly and agreed to change the book in my order with another one from my wish list. Prices of switched books were the same, when I checked, but apparently they changed in a day or two, since they even refunded 0,28 EUR to me. Praise is not just for customer service department though, web site is nicely organized, orders are completely trackable, there are even benefits that you collect with purchases. I am staying a loyal customer.
Odpowiedź od Libristo EU
Thank you very much for your fantastic feedback! We’re delighted that our customer service team could quickly resolve the duplicate order and help you choose another book from your wish list. It’s wonderful to hear that you also appreciate our website, tracking and loyalty benefits. Thank you for your continued trust and for being a loyal Libristo customer!