HALUK ILTAS

⭐ 1/5 — Premium products, unbelievably bad customer service

I genuinely regret buying Dyson after experiencing their after-sales support.

I own a relatively new Dyson Purifier Hot+Cool HP2 De-NOx. The app tells me the HEPA + Carbon filter has reached 0% and needs replacing.

Simple problem, right? Buy a new filter.

Except Dyson Denmark has had the required filter out of stock for MONTHS.

That was the entire reason I contacted support. What followed was probably the worst customer-service journey I have experienced.

Their WhatsApp system sent me through menu after menu, troubleshooting questions for a FILTER PURCHASE, machine details, serial number, purchase-date questions, reconnecting to agents, conversations automatically closing because I apparently didn't respond quickly enough, and then starting the process again.

I finally reached a human. Then the chat was closed due to “inactivity” while I was trying to provide the information they requested.

I reconnected. Explained it again. Eventually an agent told me they had found the correct compatible filter and sent me the link.

Great — finally!

I opened it.

It was the EXACT SAME OUT-OF-STOCK DYSON PAGE I had already been looking at for months. 🤦‍♂️

That is literally why I contacted them in the first place.

After all of that, I still cannot buy the filter.

This is not some discontinued 15-year-old appliance. This is a premium Dyson air purifier that requires a consumable filter as part of normal operation. If you sell a product that depends on replaceable consumables, customers should reasonably be able to BUY THOSE CONSUMABLES.

And the MyDyson app itself knows my filter is at 0%. Why doesn't “Manage filter” simply take me to the correct purchasable replacement, show availability, offer a notification, or provide an alternative?

Instead, Dyson made me fight through one of the most frustrating support systems I have encountered, only to send me back to where I started.

The agents themselves were polite. The system surrounding them is the problem.

Premium pricing. Great marketing. But after-sales support and spare-parts availability like this completely undermine the product.

I would seriously think twice before buying another Dyson product.

Case reference: 55626275

Booking.com allowed Mercure Hotel Pforzheim to charge me an €85.50 "no-show" fee despite the fact that I submitted a cancellation request in the app immediately after an accidental booking. The hotel ignored the system request and the chat, and Booking.com failed to protect me from this predatory charge. Fix your app and refund my money. (Confirmation #5712155691).

Delivery was comparable fast and the instructions were easy to follow. The product arrived securely and works as described. My only concern is that it comes in a plastic bottle rather than glass, and I’m not sure if the solution contains alcohol or if that’s ideal for long-term use. Otherwise, great experience.


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After reply:
Your reply does not address the actual concern raised in my review regarding packaging and alcohol content. I rated per my experience until that point but Ignoring customer questions about product composition is not reassuring, and this is the reason I’m lowering my rating to 4.

Eesy: Elendig kundeservice. Umuligt at kontakte en rigtig person angående faktura-/betalingsproblemer (overopkrævet). AI-chat support er ubrugelig. Respektløst firma, føler mig snydt. Undgå.

I have moved my electricity agreement to Velkommen after they promised it will be one of the cheapest electricity in Denmark and promised to give a welcome gift of 500 kr. They didn’t provide the welcome gift until I asked for it again. And my monthly bill is 2.5 times more than before. They are making Ukrain war as an excuse. Is that true electricity becomes 2.5 times more expensive now because of the war? I have been waiting for a reasonable explanation and proof, but they are not replying to my emails anymore. I am going to take this situation to the court. I suggest that don’t waste your money and time!!!

I think I am lucky that I have found your company on the internet by coincidence. Let me tell you briefly about my case. The landlord was going to keep 27625 DKK and finally, thanks to Digura, he accepted our final settlement amount which was 5000 DKK. I strongly suggest you contact Digura if you feel like your landlord is trying to keep/steal your money 😊