Amy Quinn-Graham

I signed up to the free trial and the coffee wasn't for me, so I tried to cancel my subscription. I had problems with accessing my subscription (confusion over email addresses) and ended up not being able to cancel. I was charged for the first month of the subscription, however was quickly refunded when I contacted customer services. They were very friendly and helpful. I'd definitely continue with the subscription if the coffee was to my taste.

Honestly, I'd give less stars if I could. Have used Airbnb for a long time, but it has gone downhill in the last few years. Most recently, I stayed in a house in Copenhagen with my family and the host kept piling on unexpected fees. The final straw was when they accused us of stealing a bread knife (how would we have even got it home on our hand luggage only flight?!) and Airbnb took her side. the house had so much cutlery that we probably didn't put it all back in the right place, so the knife is there, she just hasn't looked properly. They gave us 72 hours to respond, which is ridiculous, and completely impractical when you have young children. They have now decided to ban my account, despite having no evidence that I've done anything wrong. Just don't bother. It's ruining local areas - go with a hotel instead.

Rented a car for a couple of days in Sweden. We arrived a few hours earlier than expected so thought we'd try out luck at getting the car early. It was a Sunday so there was only a self-service kiosk, but it was so easy to use and we weren't charged any extra for early pick-up. Car was great and reasonable price. When we returned it, we forgot to lock it, so we spoke to the staff member who was friendly and understanding. Great experience.

I spent £58 and I never received my parcel. It turns out I was scammed by a fake seller, and Vinted have blocked them, but they still won't refund me. You're forced into paying buyer protection and yet you're only protected for 48 hours after your parcel is supposedly delivered, and if you don't happen to go on the app in that time then you're screwed.

Lovely company and really good quality clothes. Also, unexpectedly quick delivery! Definitely my 'go-to' now when looking for great quality, organic clothes for my son.