Very disappointed 😞
Miele is a solid product. I have several products of this company myself. As we all know, you have to pay a lot for a solid product, so expect solid support in the event that the product breaks over time. And here I am very unpleasantly surprised. Miele has proven to support certain products only during the warranty period. After its expiry, the equipment should be repaired on your own or thrown into the trash and buy a new one (and this is what the company cares about). I have had the device (coffee maker) for 3 years and it started problems such as loud noise and clogged liquid flow nozzles. Coffee grounds started to accumulate inside the machine and together with dirty water they did not drip into the container, there was a mess everywhere. Recently, I contacted customer service for the cleaning service of the device professionally and thus save the device from breaking and give it a longer life, I wanted to pay for the service. In response, I received information that the company does not provide support after the warranty period has expired and an email instruction on how to clean the device. I clean all nozzles available to me systematically every week from the day of purchase. The problem is somewhere deeper, somewhere I can't access. So all I have to do is wait for the device to break down completely. And this is what it looks like with Miele. You pay a lot and they are enjoy.
15 czerwca 2022
Opinia niezależna