Magdalena Wade

I could not understand the person, the line was breaking.

Our visit to Auschwitz-Birkenau on 4 August at 4:30 PM left me with a deep sense of disappointment, something I never expected to feel in a place that carries such unimaginable human tragedy.

Ten years ago, when I visited with my husband, our guide spoke with genuine emotion, clarity, and respect. He shared stories that stayed with us for years, stories that cannot be found in books, stories that made us stop, breathe, and truly understand the human suffering behind every number and every building. That visit shaped us.

This time, we brought our children hoping they would experience the same depth, the same gravity, the same humanity. Instead, the tour felt empty.

Although I am Polish and speak fluent English, I struggled to understand the guide’s pronunciation. My family, who are native English speakers, also found his speech unclear and confusing. It was painful to watch them try to follow a tour that was meant to help them understand one of the darkest chapters in human history.

What hurt the most was the complete lack of emotion. The guide spoke in a monotone, detached way that made the tour feel boring, something that should never happen in a place like Auschwitz-Birkenau. This is not a site for reciting basic facts. It is a memorial to unimaginable suffering. It requires empathy, depth, and a sense of responsibility. None of that was present.

The tour felt rushed and important areas and stories I remembered from my previous visit seemed to be skipped entirely. There was no space for reflection, no moment to absorb what we were seeing. It felt mechanical, not meaningful.

I wanted my children to understand the tragedy of Auschwitz-Birkenau in a way that would stay with them, not frighten them, but teach them compassion, awareness, and respect. Instead, they left confused and disconnected, because the guide did not bring the history to life. He did not honour the memory of the victims in the way this place deserves.

I am sharing this feedback because Auschwitz-Birkenau is not just a museum. It is a place of memory, grief, and responsibility. The way its history is told matters profoundly. I hope you will take this seriously, because visitors, especially younger generations, deserve a tour that reflects the weight and humanity of what happened here.

The delivery made me quite anxious. It was very hectic and very rushed through. The boxes were already damaged but the way they were treated made them split even more.
More over the way the courier man treat the courier woman was appalling, making her job quite dangerous, he did not show any empathy nor support while carrying a big box downstairs, she almost fell down. Also the tone of voice that he used towards her was very disrespectful, diminishing and absolutely unacceptable. It made me feel very uncomfortable.

Hi, I bought Crosswater Glide II Wall Hung Rimless Gloss White Toilet & Soft Close Seat - 460mm Projection, it looks very nice and with short projection fits very well in limited spaces. However, the design is faulty as when flushing the toilet the paper stays there even after flushing it several times. Moreover, you can’t use the traditional toilet refresh block cleaner on the pan as it’s too angled.
I also bought Crosswater Wall Hung 820mm Height Support Frame with Dual Flush Cistern as we needed a black flush plate. Sadly the cistern is not insulated so when installed next to the external wall and when the temperature drops toilet sweats excessively and causes a dripping around the toilet seal. The cistern pomp sometimes doesn’t close the outlet properly causing constant water escape and unnecessary water refills

As part of BCS BA course I purchased 4 separate modules. Firstly I was advised I will have one exam at the end. Shortly after (after paying for the course) I understood that 6 exams are required all together to be awarded the certificate.
I managed to do one course, which I found very dry, incomplete and with a few mistakes (ie. Fishbone diagram mistaken with noodle diagram). Only knew it was incomplete during a mock exam, when I got questions that were not covered within the materials, so I had to do additional research. None of my mock exams were marked to make sure I understood the matter correctly, which I found very strange. As the course costed over £2500 and instead of teaching the knowledge academy simply provided me with the dry materials written in a very boring and outdated way. Then the exam came, very strict manner, which is understandable, however very stressful. I had to turn my computer around the room to show the examiner that nobody is in the room with me. I wasn’t allowed to make any notes and if I took them I had to discard them at the end of the exam. So no notes could be taken of questions nor answers I provided. And yet again I discovered how incomplete the learning materials were as again I got a few questions that were not previously covered.
Sadly I failed the exam. I needed to wait 10 weeks for the results! I have studied a lot during my life and must admit never got such a low marks on any exams I sat. I requested a feedback and got advised that there is an additional charge for that, however on that occasion and this occasion only they were willing to provide me with one free of charge.
Finally received it, but did not find it useful as it wasn’t backed up with my answers (which I wasn’t allowed to write down at the exam btw) . Also the feedback was contradicting at few places saying at one point that the full marks were awarded for a particular task and in a next sentence that only partial marks were awarded for the same thing. No scoring was provided though. Other example of feedback I received was that I identified 1 opportunity, so I assume that the other one I listed during the exam was not acknowledged.
I feel like because of the way the exam is provided you are unable to challenge the answers which are marked in a very subjective way.
Overall I am unhappy with the knowledge academy experience and the exam. Some might think it is because I failed the exam and they wouldn’t be mistaken. I just believe that there should be more effort put into teaching and preparation for the exams for course that cost so much money. Also even though I haven’t touched the other 3 modules, I am unable to get a refund for them. The knowledge Academy has a system of recognising how much of materials have been viewed and they know that I haven’t touched them and yet they still are not willing to provide me the refund. I would not recommend and definitely will not continue using them in future. It is a scam in my humble opinion especially because they are not willing to make a refund for untouched materials. Money making machine.

I have bought a radiator with trade plumbing. Unfortunately, as we didn't like the colour, which was so different than the colour on the picture and the advisor explanation, we had to return it. The return process went smoothly, but it costed me £30 to return it and I only discovered today the phonecalls that I made to agree the return and chase the refund additionally costed me £10! I just don't understand how these days the company is still alright to charge you for the customer service. We will not be using this company again:(

So a little bit of update:
I got a response to my review from Colorland in the language I don't understand! Very professional 😂

Review
I am a little bit confused as why the ratings are so high for the end product from this company. I received the book, which looks great until I open it. The process of making the book was very simple and enjoyable. There is a great choice of templates for any occasion. However, the quality of the pictures is very poor, very granular. I have had quite a few of these pictures printed out in a large format (A4 or even A3) and they came back very sharp, so it isn’t a problem with the quality of the pictures. Not sure, if I am just being unlucky and it is one off or not, but I am not happy with end product at all. I made one book in the past and I was very happy with it, I just wish I remembered the name of the company I used at that time.