Louise Johnson

I tried to report an attempted fraud. The call handler did not care and would not log the call as he said that I didn’t actually transfer money to the scammer. I have made a complaint and received no call back.

Very hard to cancel, could not delete my card or cancel subscription. Had to cancel with my bank in the end.

Bought a helmet in store and was not told that it cannot be returned for a refund. Then I find they sell it cheaper online. They would not refund the helmet or the difference.
Poor customer service.

Terrible staff and service from a hosts point of view. Staff are unhelpful and close your case without solving it.
You have to keep calling up and explain the issue every time.
They do not care if guests break your house rules.
Phone was cut off the last 2 times i called. The staff must do it on purpose as the do not want to transfer you to a manager.

Terrible service. Roof was leaking. Homeseve took 3 months to put up scaffolding and do a temporary repair. Then the scaffolders - Atrum Access put a hole through the roof damaging the tiles and felt with the scaffold poles. Getting this repaired was a nightmare between Homeserve and Atrium Access. Atrium Access didn't pay the roofer after agreeing they were at fault and after agreeing to pay.

Guests brought prostitutes back to the property which is against my house rules. Airbnb gave me the wrong information and told me that if I cancel the guest I have to refund them which is not their policy.

Phone line keeps cutting off. Cannot speak to anyone at local centres. Cold swimming pools and cold showers. Dirty charging rooms and showers.
50 minute swimming sessions is not long enough.

I am a host, I had a guest check in 8 days ago and I should have been paid 7 days ago as it should be one day after check in. I still have not received my payout despite many messages on the airbnb app even escalated to a manager and several phone calls to airbnb.
I see from a google search that many people have had the same problem.
This is not acceptable.

Incompetent staff answering the phones, they have no clue. I asked a question and the call handler started saying they do not deal with evections when I did not mention anything about an eviction.
Then he was trying to get all my details which is unnecessary for the question I am asking. I asked him at the end of the call why he wants my details if he doesnt know the answer ro my question and says it is nothing to do with rent smart wales. He said to check you are compliant. They are trying to catch people out.

Staff do not have any knowledge, they look up everything on their website. They have given me incorrect information several times. I call back and ask the same question a few times and get different answers.

The sofa didnt last long at all. It started coming apart at the seams.

Staff do not speak English properly when you call us even though they claim they are in the UK.

Customer service assistant was terrible. Gave me the wrong information and then hung up.

Impossible to get through to a human on the customer service phone number.
Argos won’t honour gift card.

Fire Angel sell carbon monoxide alarms that have printed on them to replace and the date was 8 years away when it should have been a 10 year battery. I contacted Fire Angel. The customer support assistant was not interested and would not let me speak to a manager. Therefore I thought I write a review.

Update after Fireangel's reply.
This carbob monoxide alarm was brought from screwfix which is an authorised retailer. Screwfix did refund the carbon monoxide alarm. It says 10 year battery life on the packaging but the product inside is old and printed on the alarm it says replace by 2034 which is 8 years away, not 10.

Absolutely terrible customer service. You have to repeat serials numbers about 6 times as the staff do not understand what I am saying. They provide a 5 year guarantee and then when you check after 1 year they say its run out even though you registered it.
Staff are so unhelpful on the phones and just try to transfer you to a ifferent department. Trying to explain the issue is painful. I will not but any samsung products any more as the guarantees are too stressfull to register and for them to keep them.

Terrible customer service. I’m in UK, called Samsung technical dept. The call handler did not know the answer to a basic question. It took 40 minutes to get through to someone who knows the answer.

Someone is using our address fraudulently and we have received letters from HMRC for them. I called HMRC. The person I spoke to doesn’t sounds like he is from UK and was not helpful at all. He said there is nothing he can do as i’m not the customer. What a joke.

I was given a ticket for going to the same shop 2 days in a row and they said I parked over night. It is now going to be taken to court. This is a disgraceful company thinking they can bully people into paying when they have done nothing wrong.

They take ages to get parts to repair the appliance. Customer service staff are unhelpful and aggressive. Then you get cut off the phone and they do not call you back.
I have cancelled all my policies now.