Initially it was all fine until I had to contact them. There was a discrepancy on my policy of which an extra charge was wanted. I am of an old age lol, I struggled navigating the online chat and typing out my problem. It was sorted in the end tho. I would prefer to speak to a person over tgr phone really but this is the way things are going.
I have bought for many years from Hyundai power tools. This last purchase will be my last. Took over a week from order to delivery then the part would not fit my machine, maybe with my machine being an older model. Trying to get a return has been a nightmare. After about 8/9 emails finally told me I can return the item at my cost. I have recently return the item and am awaiting a refund.
I was with express last yr, I changed my address on my renewal and it increased by around £45. I asked could you not do any better, they said no that was the price difference. Went online got it for about £30 cheaper, with Express.
1 listopada 2025
Odpowiedź od Express bike insurance
Thank you for reaching out and sharing your experience regarding your renewal with Express.
I understand that after changing your address, your premium increased by approximately £45, and you were unable to secure a better price through the team. I appreciate you letting us know that you found a cheaper quote online for about £30 less with Express.
We always aim to offer the best possible service and value to our customers. Sometimes, premium differences can occur due to various factors such as address change, risk assessment, or underwriting criteria.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
We were at Three Sisters track on Monday the 17th Feb. We had a good day and purchased a usb stick with the video on of my Grandsons drive. We got home only to find no sound on the video. I’ve tried emailing them twice this week with no reply. The lady who we dealt with at the track did say they kept the videos and pictures of the day for everyone on file. Hopefully they will be intouch and replace the stick with a working one.
17 lutego 2025
Opinia niezależna
Odpowiedź od PSR Experience
Thank you so much for leaving us a review. We are pleased to hear you had a good day. Sorry to hear your video has no sound, we have flagged your review with our media support team. We really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢
Very easy to navigate the site and value for money second to none.
22 października 2024
Odpowiedź od Express bike insurance
Thank you so much for your positive feedback on Trustpilot. We're thrilled to hear that you found our site easy to navigate and that you consider our value for money second to none.
At Express, we strive to offer the best experience and value to our customers, and it's always wonderful to hear that we're meeting those goals. If you have any further comments or need assistance with anything, please don't hesitate to reach out.