R R

Hello Ryan, thanks for taking the time to leave us a review.

I’m sorry to hear that you feel this way in respect of our introductory discount and with the pricing of your renewal.

To clarify, like many companies, we offer an introductory discount for new customers, which you likely benefited from when you first joined us. However, this discount is only available for the first year, and once your policy renews, it will revert to the standard pricing. Our underwriters provide this discount exclusively for new members, which is why the price changes at renewal.

Once again, I apologize for any frustration you’ve experienced. We always aim to assist our customers to the best of our ability, and I’ll be sure to share your feedback with the relevant team.

If we can be of any assistance in future, please contact us on admin@insure4sport.co.uk

Kind regards,
The Insure4sport Team

Good morning Ryan,

Thank you for taking the time to share your latest shopping experience.

Here at Closure London, we take all feedback on board. We've taken a look at your email account, and we are unable to locate any email correspondence from the email used to create your account.

We have arranged for a member of our support team to contact you regarding your product feedback.

Please continue to monitor your emails over the next 60 minutes.

Thank you again for choosing to shop with us.

Kind regards,

Team Closure London

We're sorry to hear about the issues with your refund and the lack of communication. We understand your frustration with the sizing and the difficulty you experienced during your hospital stay. We'll investigate the delay in acknowledging your return and work to improve our customer service responsiveness. We appreciate your feedback. It would be greatly appreciated if you could send us an email to tickets@druidsgolf.com and mark it FAO/Pauline/Rashid and allow us the opportunity to make things right.



Team Druids

Hi Ryan,

Thanks for your patience so far.

I really appreciate you taking the time to share your comments with us, and I’m sorry for any disappointment your recent experience with us may have caused.

Please be assured the comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.

With best wishes,

Ana

Hi Ryan,
My name is Sophie and I’m one of the Team Leaders here at Octopus Energy. Many thanks for leaving this feedback on Trustpilot- it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
Firstly, I’m really sorry that you’ve had an experience with us that wasn't 5 stars. I can see that you contacted us regarding user account issues.
I've had a look and I can see this has all been fixed now by one of my colleagues. However, I've reached out via email with a proposed complaint resolution and to see if there's anything else I can do for you.
I hope this helps, but please do not hesitate to get in contact if you have any further questions.
Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.
Best Wishes,
Sophie

Hello!
Thank you for your feedback. We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us if you have any questions.
Best regards,
AUTODOC Team

Dear Mr Richardson,

Thank you for your review.

Please can you forward images to the below address so we can investigate your concerns. Also, can you supply the departure and return odometer readings you have so we can reconcile against our records?
customerservices@mapleparking.co.uk

Kind Regards,

Maple Parking Customer Services

Good morning,

Thanks for taking the time to leave a review.

I am very sorry for the poor experience received while using our service and for the issues at the drop off locations.

I have checked your order and I can see that you managed to successfully store your parcel at the drop off despite the above issues.

I would advise you to get in touch via our Live Help if you wish to discuss this further and to provide us with the details of the shops so we can report the issues and have them resolved as soon as possible.

Live Chat can be located in the help centre of our website, when you search for our contact details. https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.

Thanks,

Agata
Parcel2Go Customer Services

Thank you for this fantastic review! We really do appreciate you taking the time to leave this with us. We hope to be able to help you out again in the future.

Hi R R,

We're really sorry you only managed to fill one tube up to the 400 line after doing everything in our instructions.

Whilst the majority find the process an easy experience, this does happen sometimes. But please don't worry – most people manage to collect a good sample on their second try.

We can understand why you've found things pathetic and why you feel you've wasted your time. But we'd love to get this resolved for you.

Please email us at hello@thriva.co and we'll do everything we can to find a resolution that works for you.

We look forward to hearing from you soon.

Best,
Thriva :)