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WO2003012596A3 - System and method for managing requests for medical transportation - Google Patents

System and method for managing requests for medical transportation Download PDF

Info

Publication number
WO2003012596A3
WO2003012596A3 PCT/US2002/024473 US0224473W WO03012596A3 WO 2003012596 A3 WO2003012596 A3 WO 2003012596A3 US 0224473 W US0224473 W US 0224473W WO 03012596 A3 WO03012596 A3 WO 03012596A3
Authority
WO
WIPO (PCT)
Prior art keywords
transportation
level
service
patient
medical
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2002/024473
Other languages
French (fr)
Other versions
WO2003012596A2 (en
Inventor
Mark Kalevik
Tom Coogan
Denis Jackson
Glenn Leland
Steve Murphy
Mark Rector
Kathy Wiljanen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
American Medical Response
Original Assignee
American Medical Response
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Medical Response filed Critical American Medical Response
Priority to EP02768395A priority Critical patent/EP1421466A4/en
Publication of WO2003012596A2 publication Critical patent/WO2003012596A2/en
Publication of WO2003012596A3 publication Critical patent/WO2003012596A3/en
Priority to US10/771,178 priority patent/US8639579B2/en
Anticipated expiration legal-status Critical
Priority to US14/166,760 priority patent/US20140301537A1/en
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H50/00—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics
    • G16H50/20—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics for computer-aided diagnosis, e.g. based on medical expert systems
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/20—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for electronic clinical trials or questionnaires
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

Landscapes

  • Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Business, Economics & Management (AREA)
  • Biomedical Technology (AREA)
  • Public Health (AREA)
  • Medical Informatics (AREA)
  • General Business, Economics & Management (AREA)
  • General Health & Medical Sciences (AREA)
  • Epidemiology (AREA)
  • Primary Health Care (AREA)
  • Signal Processing (AREA)
  • Marketing (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Pathology (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A call center (1-2) for handling requests for medical transportation utilizes a system that assists a call center agent (1-4) by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation in the event that an aspect of the transportation has been changed.
PCT/US2002/024473 2001-08-02 2002-08-02 System and method for managing requests for medical transportation Ceased WO2003012596A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
EP02768395A EP1421466A4 (en) 2001-08-02 2002-08-02 System and method for managing requests for medical transportation
US10/771,178 US8639579B2 (en) 2002-08-02 2004-02-02 System and method for managing requests for medical transportation
US14/166,760 US20140301537A1 (en) 2001-08-02 2014-01-28 System and method for managing requests for medical transportation

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US30953401P 2001-08-02 2001-08-02
US60/309,534 2001-08-02

Related Child Applications (1)

Application Number Title Priority Date Filing Date
US10/771,178 Continuation US8639579B2 (en) 2001-08-02 2004-02-02 System and method for managing requests for medical transportation

Publications (2)

Publication Number Publication Date
WO2003012596A2 WO2003012596A2 (en) 2003-02-13
WO2003012596A3 true WO2003012596A3 (en) 2003-10-16

Family

ID=23198613

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/024473 Ceased WO2003012596A2 (en) 2001-08-02 2002-08-02 System and method for managing requests for medical transportation

Country Status (3)

Country Link
EP (1) EP1421466A4 (en)
WO (1) WO2003012596A2 (en)
ZA (1) ZA200400827B (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10100722A1 (en) * 2001-01-10 2002-07-18 Rehwald Joerg Memory element for storing personal data has different memory regions assigned different log-on authorisations
US9754335B2 (en) 2012-01-17 2017-09-05 Hospital Houskeeping Systems, Llc System and methods for providing transportation services in health care facilities
WO2021206179A1 (en) * 2020-04-10 2021-10-14 伊藤　庸一郎 Method for persona learning and usage, and program

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6075853A (en) * 1997-03-31 2000-06-13 Sbc Technology Resources, Inc. Apparatus and method for intelligent call routing and call return
US6117073A (en) * 1998-03-02 2000-09-12 Jones; Scott J. Integrated emergency medical transportation database system
US6415018B1 (en) * 2000-02-08 2002-07-02 Lucent Technologies Inc. Telecommunication system and method for handling special number calls having geographic sensitivity

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6075853A (en) * 1997-03-31 2000-06-13 Sbc Technology Resources, Inc. Apparatus and method for intelligent call routing and call return
US6117073A (en) * 1998-03-02 2000-09-12 Jones; Scott J. Integrated emergency medical transportation database system
US6415018B1 (en) * 2000-02-08 2002-07-02 Lucent Technologies Inc. Telecommunication system and method for handling special number calls having geographic sensitivity

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1421466A4 *

Also Published As

Publication number Publication date
EP1421466A2 (en) 2004-05-26
ZA200400827B (en) 2004-10-13
WO2003012596A2 (en) 2003-02-13
EP1421466A4 (en) 2006-11-29

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