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WO2002039681A1 - Client de communication unifiee - Google Patents

Client de communication unifiee Download PDF

Info

Publication number
WO2002039681A1
WO2002039681A1 PCT/US2001/044106 US0144106W WO0239681A1 WO 2002039681 A1 WO2002039681 A1 WO 2002039681A1 US 0144106 W US0144106 W US 0144106W WO 0239681 A1 WO0239681 A1 WO 0239681A1
Authority
WO
WIPO (PCT)
Prior art keywords
call
network
terminal
data
communication
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2001/044106
Other languages
English (en)
Other versions
WO2002039681A9 (fr
Inventor
Terence White
David Sullivan
Aurelio Arcese
John Jamieson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
IP BLUE LLC
Original Assignee
IP BLUE LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by IP BLUE LLC filed Critical IP BLUE LLC
Priority to AU2002217859A priority Critical patent/AU2002217859A1/en
Priority to EP01994007A priority patent/EP1340346A4/fr
Publication of WO2002039681A1 publication Critical patent/WO2002039681A1/fr
Anticipated expiration legal-status Critical
Publication of WO2002039681A9 publication Critical patent/WO2002039681A9/fr
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60—Network streaming of media packets
    • H04L65/75—Media network packet handling
    • H04L65/764—Media network packet handling at the destination 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/253—Telephone sets using digital voice transmission
    • H04M1/2535—Telephone sets using digital voice transmission adapted for voice communication over an Internet Protocol [IP] network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/42—Graphical user interfaces

Definitions

  • PC personal computer
  • packet voice protocols such as H.323 and SIP enable a PC that is equipped to support multimedia communication to simulate a telephone equipped with a variety of service features.
  • Such telephone service features may include 3-way conferencing, call forwarding, voice messaging and intercom.
  • Call control protocols such as TAPI (Telephone Application Programming Interface) support communication between computer networks and PBXs (Private Branch Exchanges) and thereby facilitate interaction between IP networks and the PSTN (Public Switched Telephone Network).
  • TAPI Telephone Application Programming Interface
  • a method of facilitating establishment of calls outbound from a terminal using the configurable computer telephony application is also provided.
  • Alphanumerical information that is related to a prospective call destination is input. Databases are searched for matches to the input information, and matching addresses are then listed. When one of the entries is selected, the application automatically initiates a call to the selected address.
  • VT/ALL server 23 mediates many VT/ALL functions. Specifically, all multicasting, instant messaging, voice mail and license serving functions are conducted through the VT/ALL server 23. To illustrate an example of how the VT/ALL server may interact in the IP telephony system 2, let us assume a user at VT/ALL terminal 8 wishes to contact VT/ALL terminal 6 and there is no one to receive the call at terminal 6.
  • VT/ALL facilitates the configuration of other parameters, such as, for example, Gatekeeper or Gateway address, proxy or firewall presence and address aliases such as email name, through a set up wizard that guides the user through the configuration process.
  • other parameters such as, for example, Gatekeeper or Gateway address, proxy or firewall presence and address aliases such as email name, through a set up wizard that guides the user through the configuration process.
  • the Media component 320 of the H.323 layer 300 opens media stream channels for outgoing and incoming communication, implemented using Real Time Protocol (RTP), and for data monitoring, which is implemented using Real Time Control Protocol (RTCP).
  • RTP Real Time Protocol
  • RTCP Real Time Control Protocol
  • Outgoing and incoming media streams are encoded or decoded respectively within the Media component 320 using incorporated codecs.
  • the H.323 Media component 320 includes both audio and visual codecs enabling receipt of either types of content.
  • Incoming video content is passed up to the SAL 250 and through a media control player 225 where it is processed before being passed to a Multimedia Broadcast Reception sub-interface 215 that controls the display of incoming video content.
  • the directory services interface 185 supports the lookup of entries in public LDAP (Lightweight Directory Access Protocol) based directory services offered by services such as AltaVista and Bigfoot as well as private LDAP directory sources such as MS Exchange and Novell Directory Service. Entries located in these external databases can be added to local contact managers and updated from the VT/ALL directory 185.
  • public LDAP Lightweight Directory Access Protocol
  • Calls may be transferred by pressing the transfer key 104 and by entering a transfer destination in the call address line 101 (or using the other address specification means described above).
  • An add-on conference call may be established in a similar manner using the conference key 107. The call may be put on hold through the hold key 108 and released by pressing the release key 105. Alternatively, short cut keys may be implemented to allow these call control commands to be entered on the keyboard.
  • a call forwarding button 106 allows the user to forward all incoming calls to a destination entered using the call address line, dialpad or directory features. Conditional call forwarding is also provided and will be described in greater detail below.
  • Volume controls 112, 114 can be used to adjust the volume outputs from the microphone and speakers respectively.
  • VT/ALL also provides for the muting of other audio streams, such as from a CD player, when an incoming call is received.
  • a large portion of the VT/ALL graphical interface 100 is occupied by columns of line appearances 120, 130, and 140, each button presented representing a phone line.
  • Each line is capable of initiating PC to phone and PC to PC calls, and receiving phone to PC and PC to PC calls.
  • Each column of lines 120, 130 and 140 contains at least 10 lines, but other lines can be accessed through other pages of line appearances. The total number of lines permitted is not limited by the application and is only subject to the bandwidth that is available. Lines shown in column contain a default label, in this case "Line 1", "Line 2", etc. Line 1 is not a private or broadcast line, and therefore it is non-mapped, and can be associated with general incoming calls as can other lines shown in line column 120.
  • the VT/ALL application includes both manual and automatic voice recording capability.
  • a user can activate a manual recording interface on a per call or ad hoc basis.
  • the automatic recording feature can be programmed to record calls based on criteria such as the time of day, the called or calling party, the date of the call, and whether the call is a conference or two-party communication, among others. These criteria can be set using the options sub-menu of the Tools drop-down menu 155.
  • Such programmed or rules-based recording is useful for organizations that require a record of the voice content of a specific subset of the total set of inbound and outbound calls. Recordings are stored in an encrypted wave file format.
  • a pointer to the location of the audio file is stored in a field in the call log database for future retrieval and playback.
  • the file storage path is also configurable.
  • VT/ALL also includes an instant messaging and point of presence component that provides the capability to find an online user, adapt to changes in their online status, and send them text messages.
  • the application will also support integration with the lmbot.com messaging service. This component enables the immediate or future delivery of text or voice messages.
  • An Imbot instant messenger application component is shown in FIG. 8. The component can be activated through the messenger button 190 and contains a called party number filed 196, a text entry window 197, and a delivery scheduling option section 198. At the receiving end, the application plays an announcement and converts the message text into speech. A log file entry is also stored at the Imbot site.
  • the instant messaging processes are facilitated by access to a limited number of predefined messages, and a transparent interface with the application directory functions.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne une application téléphonique informatique configurable possédant de multiples lignes de communication de données/voix et des terminaux (5-10) exploités dans des réseaux hétérogènes de commutation par paquets et à commutation de circuits. L'application comprend une interface graphique (100a). Des commandes (100) de télécommunication sont traitées et converties en messages, et des données sont entrées, permettant d'exécuter plusieurs services de traitement d'appels et de gestion de données.
PCT/US2001/044106 2000-11-10 2001-11-05 Client de communication unifiee Ceased WO2002039681A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2002217859A AU2002217859A1 (en) 2000-11-10 2001-11-05 Unified communications client
EP01994007A EP1340346A4 (fr) 2000-11-10 2001-11-05 Client de communication unifiee

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US71045800A 2000-11-10 2000-11-10
US09/710,458 2000-11-10

Publications (2)

Publication Number Publication Date
WO2002039681A1 true WO2002039681A1 (fr) 2002-05-16
WO2002039681A9 WO2002039681A9 (fr) 2003-08-21

Family

ID=24854118

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/044106 Ceased WO2002039681A1 (fr) 2000-11-10 2001-11-05 Client de communication unifiee

Country Status (3)

Country Link
EP (1) EP1340346A4 (fr)
AU (1) AU2002217859A1 (fr)
WO (1) WO2002039681A1 (fr)

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1453280A1 (fr) * 2003-02-26 2004-09-01 Hewlett-Packard Development Company, L.P. Procédé et système pour établir et réacheminé d'appels téléphoniques sur un réseau basé sur le protocole IP
EP1689150A1 (fr) * 2005-02-07 2006-08-09 Mitel Networks Corporation Dispositif de téléphonie par ordinateur comprenant des haut-parleurs intégrés et des prises audio d'entrée/sortie
DE102005014522A1 (de) * 2005-03-30 2006-10-05 Siemens Ag Verfahren und Kommunikationssystem zum Importieren von Daten in Kommunikationsnetze
WO2007025806A1 (fr) * 2005-08-31 2007-03-08 Siemens Enterprise Communications Gmbh & Co. Kg Procede, equipement terminal et systeme de communication pour affecter une touche d'un equipement terminal de communication
WO2007025804A1 (fr) * 2005-08-31 2007-03-08 Siemens Enterprise Communications Gmbh & Co. Kg Procede, systeme de communication et terminal pour occuper une touche et un champ d'affichage d'un terminal
WO2007057044A1 (fr) * 2005-11-17 2007-05-24 Telefonaktiebogalet Lm Ericsson (Publ) Enregistrement d’un appel par commutation de circuit a l’aide d’une interface de commande basee sur ip
EP1591894A3 (fr) * 2004-03-30 2007-08-22 Fujitsu Limited Procédé et logiciel pour connecter des logiciels d'application à travers des données présentées sur un écran
EP1779618A4 (fr) * 2004-08-12 2009-09-02 Avaya Tech Llc Service supplementaire de voix sur ip

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4922514A (en) * 1988-12-29 1990-05-01 Dictaphone Corporation Method and apparatus for dispatching services
US5701465A (en) * 1993-06-29 1997-12-23 International Business Machines Corporation Method and apparatus for reserving system resources to assure quality of service
US5999525A (en) * 1996-11-18 1999-12-07 Mci Communications Corporation Method for video telephony over a hybrid network
US6016348A (en) * 1996-11-27 2000-01-18 Thomson Consumer Electronics, Inc. Decoding system and data format for processing and storing encrypted broadcast, cable or satellite video data
US6185288B1 (en) * 1997-12-18 2001-02-06 Nortel Networks Limited Multimedia call signalling system and method
US6192395B1 (en) * 1998-12-23 2001-02-20 Multitude, Inc. System and method for visually identifying speaking participants in a multi-participant networked event
US6249519B1 (en) * 1998-04-16 2001-06-19 Mantra Communications Flow based circuit steering in ATM networks
US6292481B1 (en) * 1997-09-16 2001-09-18 Bell Atlantic Network Services, Inc. Inter-carrier signaling and usage accounting architecture for internet telephony
US6295292B1 (en) * 1997-03-06 2001-09-25 Bell Atlantic Network Services, Inc. Inbound gateway authorization processing for inter-carrier internet telephony

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4922514A (en) * 1988-12-29 1990-05-01 Dictaphone Corporation Method and apparatus for dispatching services
US5701465A (en) * 1993-06-29 1997-12-23 International Business Machines Corporation Method and apparatus for reserving system resources to assure quality of service
US5999525A (en) * 1996-11-18 1999-12-07 Mci Communications Corporation Method for video telephony over a hybrid network
US6016348A (en) * 1996-11-27 2000-01-18 Thomson Consumer Electronics, Inc. Decoding system and data format for processing and storing encrypted broadcast, cable or satellite video data
US6295292B1 (en) * 1997-03-06 2001-09-25 Bell Atlantic Network Services, Inc. Inbound gateway authorization processing for inter-carrier internet telephony
US6292481B1 (en) * 1997-09-16 2001-09-18 Bell Atlantic Network Services, Inc. Inter-carrier signaling and usage accounting architecture for internet telephony
US6185288B1 (en) * 1997-12-18 2001-02-06 Nortel Networks Limited Multimedia call signalling system and method
US6249519B1 (en) * 1998-04-16 2001-06-19 Mantra Communications Flow based circuit steering in ATM networks
US6192395B1 (en) * 1998-12-23 2001-02-20 Multitude, Inc. System and method for visually identifying speaking participants in a multi-participant networked event

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1340346A4 *

Cited By (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1453280A1 (fr) * 2003-02-26 2004-09-01 Hewlett-Packard Development Company, L.P. Procédé et système pour établir et réacheminé d'appels téléphoniques sur un réseau basé sur le protocole IP
EP1591894A3 (fr) * 2004-03-30 2007-08-22 Fujitsu Limited Procédé et logiciel pour connecter des logiciels d'application à travers des données présentées sur un écran
US7711101B2 (en) 2004-08-12 2010-05-04 Avaya Inc. Direct calling to devices via a shared telephone number
US7894590B2 (en) 2004-08-12 2011-02-22 Avaya Inc. Complementary VoIP service
EP1779618A4 (fr) * 2004-08-12 2009-09-02 Avaya Tech Llc Service supplementaire de voix sur ip
EP1689150A1 (fr) * 2005-02-07 2006-08-09 Mitel Networks Corporation Dispositif de téléphonie par ordinateur comprenant des haut-parleurs intégrés et des prises audio d'entrée/sortie
DE102005014522A1 (de) * 2005-03-30 2006-10-05 Siemens Ag Verfahren und Kommunikationssystem zum Importieren von Daten in Kommunikationsnetze
US8595795B2 (en) 2005-03-30 2013-11-26 Siemens Enterprise Communications Gmbh & Co. Kg Administration of computer telephony applications that are connected to a private branch exchange via a local network
DE102005014522B4 (de) * 2005-03-30 2007-05-10 Siemens Ag Verfahren und Kommunikationssystem zum Importieren von Daten in Kommunikationsnetze
WO2007025806A1 (fr) * 2005-08-31 2007-03-08 Siemens Enterprise Communications Gmbh & Co. Kg Procede, equipement terminal et systeme de communication pour affecter une touche d'un equipement terminal de communication
US8170202B2 (en) 2005-08-31 2012-05-01 Siemens Enterprise Communications Gmbh & Co. Kg Method, terminal device and communication system for programming a button of a communication terminal device
US8379836B2 (en) 2005-08-31 2013-02-19 Siemens Enterprise Communications Gmbh & Co. Kg Method, communication system and terminal for assigning a key and a display field of a terminal
WO2007025804A1 (fr) * 2005-08-31 2007-03-08 Siemens Enterprise Communications Gmbh & Co. Kg Procede, systeme de communication et terminal pour occuper une touche et un champ d'affichage d'un terminal
US8649503B2 (en) 2005-08-31 2014-02-11 Siemens Enterprise Communications Gmbh & Co. Kg Method, communication system and terminal for assigning a key and a display field of a terminal
WO2007057044A1 (fr) * 2005-11-17 2007-05-24 Telefonaktiebogalet Lm Ericsson (Publ) Enregistrement d’un appel par commutation de circuit a l’aide d’une interface de commande basee sur ip

Also Published As

Publication number Publication date
EP1340346A1 (fr) 2003-09-03
AU2002217859A1 (en) 2002-05-21
EP1340346A4 (fr) 2005-05-25
WO2002039681A9 (fr) 2003-08-21

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