JP2018180824A - Delivery management method, delivery management server, delivery management server program and delivery management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technique for suppressing a problem of redelivery. SOLUTION: In the delivery management method according to the present invention, a user terminal sends a purchase request regarding the purchase of the user's product to the EC business terminal, and the EC business terminal delivers the product related to the purchase. A step of sending information to a user terminal and a delivery management server, a step of the delivery management server sending delivery information to a delivery company terminal, a step of a delivery company terminal issuing a delivery instruction to a delivery company, and delivery. The step that the business terminal receives the absence notification information from the delivery person and sends the absence notification information to the delivery management server, and the delivery management server generates the absence request information based on the received absence notification information, and the relevant It includes a step of transmitting the absence request information to the EC business terminal. [Selection diagram] Fig. 1

Description

  The present invention relates to a delivery company terminal 5, a delivery management server, a delivery management server program, and a delivery management system, and more particularly to a technology for suppressing redelivery of a package.

  In recent years, with the expansion of the e-commerce market by EC companies and the like, the number of packages handled by delivery companies has increased. In particular, the problem of package redelivery occurs due to the absence of a user who has purchased a product from an EC company.

  In order to reduce such redelivery, there may be a case where a home delivery box in which the recipient can receive the package when absent is installed in a house or the like (see, for example, Patent Documents 1 to 3).

Unexamined-Japanese-Patent No. 2006-117345 JP, 2015-48236, A JP, 2016-18228, A

  However, redelivery problems may still occur, such as when the delivery box is not installed or when the delivery box is already loaded.

  Therefore, an object of the present invention is to provide a technique for suppressing the problem of redelivery.

According to the present invention, there is provided a delivery management method using a delivery management server communicably connected to at least an EC operator terminal and a delivery operator terminal via a network.
The user terminal transmitting a purchase request regarding the product purchase of the user to the EC business terminal;
The EC enterprise terminal transmits delivery information on delivery of the product according to the purchase to the user terminal and the delivery management server;
The delivery management server transmitting the delivery information to the delivery operator terminal;
The delivery carrier terminal issues a delivery instruction to the delivery person;
The delivery carrier terminal receives absence notification information from the delivery person, and transmits the absence notification information to the delivery management server;
And S. The delivery management server generates absence request information based on the received absence notification information, and transmits the absence request information to the EC business terminal.

  According to the present invention, the problem of redelivery can be suppressed.

It is a block diagram of a network used for a delivery management system by an embodiment of the invention. It is a block diagram which shows the hardware constitutions of the delivery management server of FIG. It is a block diagram which shows the hardware constitutions of the user terminal of FIG. It is a block diagram which shows the hardware constitutions of the EC enterprise terminal of FIG. It is a block diagram which shows the function structure of the delivery provider terminal of FIG. It is a block diagram which shows the function structure of the warehouse terminal of FIG. It is a block diagram which shows the function structure of the delivery person terminal of FIG. It is a figure which shows typically the flow of a process of the delivery management system of FIG.

The contents of the embodiment of the present invention will be listed and described. The delivery provider terminal 5 according to the embodiment of the present invention has the following configuration.
[Item 1]
A delivery management method using a delivery management server that provides the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network.
The user terminal transmitting a purchase request regarding the product purchase of the user to the EC business terminal;
The EC enterprise terminal transmits delivery information on delivery of the product according to the purchase to the user terminal and the delivery management server;
The delivery management server transmitting the delivery information to the delivery operator terminal;
The delivery carrier terminal issues a delivery instruction to the delivery person;
The delivery carrier terminal receives absence notification information from the delivery person, and transmits the absence notification information to the delivery management server;
The delivery management server generates absence request information based on the received absence notification information, and transmits the absence request information to the EC business terminal.
[Item 1]
The delivery management method according to item 1, which
The user terminal transmitting delivery designated date and time information together with the purchase request information to the EC operator terminal;
The delivery management method further including the step of generating the absence request information only when the received absence notification information relates to a date and time specified by the delivery designation date and time.
[Item 1]
A delivery management method according to item 1 or item 2, wherein
The user terminal may further include the step of transmitting delivery place information selected from among delivery places provided by the business operator terminal to the EC business operator terminal together with the purchase request information.
Delivery management method.
[Item 1]
The delivery management method according to any one of items 1 to 3, wherein
At least the user terminal receiving delivery status information related to the delivery status from the delivery person for whom the delivery instruction has been issued;
The user terminal sending a delivery date change request to the delivery management server;
The delivery management method according to claim 1, further comprising the step of: the delivery management server not generating the absence request information when the received absence notification information relates to the change request.
[Item 1]
The delivery management method according to any one of items 1 to 4, wherein
The EC enterprise terminal transmits absence frequency information to the delivery management server;
The delivery management method further comprising the step of transmitting a return request to the delivery business operator terminal when the delivery management server receives the absence notification information by exceeding the number of times required for the absence count information.
[Item 1]
The delivery management method according to any one of items 1 to 5, wherein
The delivery management method according to claim 1, further comprising the step of the delivery management server determining a charge amount included in the absence request information based on the number of receptions of the absence notification information regarding the same delivery destination.
[Item 1]
The delivery management method according to any one of items 1 to 5, wherein
The delivery management method according to claim 1, further comprising the step of the delivery management server determining a charge amount included in the absence request information based on the attribute of the delivery object according to the absence notification information.
[Item 1]
The delivery management method according to any one of items 1 to 7, wherein
The delivery management server manages the absence notification information at least for each EC company or the delivery company;
According to a predetermined condition, the delivery management server makes a payment request for the absent bill information to the EC business terminal through the platform service application, and simultaneously or at different times remittance processing for the absent bill information And D. a delivery management method further comprising: performing the delivery operator terminal.
[Item 1]
A delivery management server for providing the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network,
A means for receiving, from the EC business terminal, delivery information regarding delivery of a product according to a user's purchase;
Means for transmitting the delivery information to the delivery operator terminal;
A means for receiving absence notification information by the delivery person from the delivery operator terminal;
A means for generating absence request information based on the received absence notification information;
And means for transmitting the absence request information to the EC enterprise terminal.
Delivery management server.
[Item 1]
A terminal with a delivery management server that provides the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network
A means for receiving delivery information regarding delivery of a product according to a user's purchase from the EC business terminal;
Means for transmitting the delivery information to the delivery operator terminal;
A means for receiving absence notification information from the delivery company from the delivery company terminal;
A means for generating absence request information based on the received absence notification information;
Function as a means for transmitting the absence request information to the EC company terminal,
Delivery management server program.
[Item 1]
A delivery management system including a delivery management server that provides the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network.
The user terminal transmits a purchase request regarding the product purchase of the user to the EC business terminal,
The EC enterprise terminal transmits delivery information on delivery of the product according to the purchase to the user terminal and the delivery management server.
The server transmits the delivery information to the delivery operator terminal;
The delivery carrier terminal issues a delivery instruction to the delivery person,
The delivery company terminal receives absence notification information from the delivery person, and transmits the absence notification information to the delivery management server,
The delivery management server generates absence request information based on the received absence notification information, and transmits the absence request information to the EC business terminal.
Delivery management system.

<Details of Embodiment>
Hereinafter, a delivery management system realized by the delivery provider terminal 5 according to the embodiment of the present invention will be described with reference to the drawings.

<Overview>
In the delivery management system according to the present invention, the delivery company retransmits to the EC company when redelivery is performed (eg, the user is absent) for the package related to the product purchased by the user from the EC company. Related to those who charge a fee (hereinafter referred to as "redelivery fee").

<Configuration>
As shown in FIG. 1, the delivery management system according to the present embodiment includes a delivery management server 1, a user terminal 2, an EC operator terminal 3, a delivery operator terminal 5, a warehouse terminal 6, and a delivery person. And the terminal 7 are included. Note that these terminals (in particular, the delivery operator terminal 5, the warehouse terminal 6, and the delivery terminal 7 may be configured partially or entirely by one terminal).

  The delivery management server 1, the user terminal 2, the EC operator terminal 3, the delivery operator terminal 5, the warehouse terminal 6, and the deliverer terminal 7 are connected via the network 4 (partially or entirely ) Are communicably connected to each other. In particular, the warehouse terminal 6 and the delivery terminal 7 may be a closed network. The network 4 according to the present embodiment includes a carrier network for mobile phones, smart phones, etc., and an IP-based computer network. Here, computer networks are used in a broad sense, including the Internet built by interconnected IP networks. Also, the computer network may include a wireless network established by a wireless base station (eg, WiFi) not shown. The carrier network and the IP network are connected via, for example, a gateway or the like, but is not limited thereto.

<Hardware configuration>
The hardware configurations of the delivery management server 1, the user terminal 2, and the warehouse terminal 3 will be described with reference to FIGS. 2 to 4 respectively.

<Delivery Management Server>
The delivery management server 1 is an information processing apparatus for providing a delivery management service through a delivery management system, and may be a general-purpose computer such as a workstation or a personal computer, for example, or is logically realized by cloud computing. It may be done. As shown in FIG. 2, the delivery management server 1 includes a processor 10, a memory 11, a storage 12, a communication interface (IF) 13, an input / output unit 14 and the like, which are electrically connected to one another through a bus 15. Be done.

  The processor 10 is an arithmetic device that controls the operation of the entire delivery management server 1, controls transmission and reception of data between each element, and performs information processing and the like necessary for executing an application. For example, the processor 10 is a CPU (Central Processing Unit), and executes a program or the like stored in the storage 12 and expanded in the memory 11 to perform each information processing.

  The memory 11 includes a main storage constituted by a volatile storage device such as a dynamic random access memory (DRAM), and an auxiliary storage constituted by a nonvolatile storage device such as a flash memory or a hard disc drive (HDD). . The memory 11 is used as a work area or the like of the processor 10, and stores a BIOS (Basic Input / Output System) executed when the delivery management server 1 is started, various setting information, and the like. The storage 12 stores various programs such as an application program and a user authentication program. A database storing data used for each process may be constructed in the storage 12.

  The communication interface 13 connects the delivery management server 1 to the network 4 and communicates with necessary terminals.

  The bus 15 is commonly connected to the above-described elements, and transmits, for example, address signals, data signals, and various control signals.

<User terminal>
The user terminal 2 is for transmitting the user's order to the EC enterpriser terminal 3 as described later, and may be a general-purpose computer such as a personal computer, a smart phone, a PDA, a tablet computer, etc. The device may be a terminal provided with a touch panel, such as a device of As shown in FIG. 3, the user terminal 2 includes a processor 20, a memory 21, a storage 22, a communication interface (IF) 23, an input / output unit 24 and the like, which are electrically connected to one another through a bus 25. Ru.

  The communication interface 23 connects the user terminal 2 to the network 4 and communicates with the delivery management server 20 and the warehouse terminal 3. The input / output unit 24 is an information input device such as a mouse or a keyboard, and an output device such as a display. The bus 25 is commonly connected to the above-described elements, and transmits, for example, an address signal, a data signal, and various control signals.

  The processor 20 is an arithmetic device that controls the operation of the user terminal 2, controls transmission and reception of data between the respective elements, and performs processing necessary for executing an application. For example, the processor 20 is a CPU and / or a GPU (Graphical Processing Unit) or the like, and executes each necessary information processing by executing a program or the like stored in the storage 22 and expanded in the memory 21.

  The memory 21 includes a main storage configured of a volatile storage device such as a RAM, and an auxiliary storage configured of a non-volatile storage device such as a flash memory or an HDD. The memory 21 is used as a work area or the like of the processor 20, and stores a BIOS executed when the user terminal 2 is started, various setting information, and the like. The storage 22 stores application programs and the like.

  The communication interface 23 connects the user terminal 2 to the network 4 and communicates with the delivery management server 1. The communication interface 23 also includes near field communication interfaces of Bluetooth (registered trademark) and Bluetooth low energy (BLE).

  The bus 25 is commonly connected to the above-described elements, and transmits, for example, address signals, data signals, and various control signals.

  When the user terminal 2 is a device having a touch panel, a touch panel may be provided as a specific configuration of the input / output unit 24. In this case, the touch panel constitutes an input unit and a display unit. The input unit of the touch panel detects that the user has performed an operation on the touch panel. The input unit can adopt a pressure detection method, a resistance film method, a capacitance method, an electromagnetic induction method, or the like. When an input by an operation (physical touch operation such as touch operation, slide operation, swipe operation, and tap operation on the touch panel) is received at an arbitrary position on the touch panel, pressing at that position, electric resistance, electric capacitance, Alternatively, the amount of change in energy of the elastic wave or the like is detected, and the corresponding contact position coordinates are identified. The display unit of the touch panel is configured of a liquid crystal display or the like.

<EC business operator terminal>
The EC company terminal 3 processes the order received from the user and instructs the delivery company terminal 5 to place an order for the product according to the order, and may be, for example, a general-purpose computer such as a workstation or a personal computer. Or may be implemented logically by cloud computing. As shown in FIG. 4, the EC enterpriser terminal 3 includes a processor 30, a memory 31, a storage 32, a communication interface (IF) 33, an input / output unit 34, etc., which are mutually electrically connected through a bus 35. Connected

  The processor 30 is an arithmetic device that controls the overall operation of the EC enterpriser terminal 3, controls transmission and reception of data between each element, and performs information processing and the like necessary for executing an application. For example, the processor 30 is a central processing unit (CPU), which executes programs and the like stored in the storage 32 and expanded in the memory 31 to carry out each information processing.

  The memory 31 includes a main storage constituted by a volatile storage device such as a dynamic random access memory (DRAM), and an auxiliary storage constituted by a nonvolatile storage device such as a flash memory or a hard disc drive (HDD). . The memory 31 is used as a work area or the like of the processor 30, and stores a BIOS (Basic Input / Output System) executed when the EC company terminal 3 starts up, various setting information, and the like. The storage 32 stores various programs such as application programs. A database storing data used for each process may be constructed in the storage 32.

  The communication interface 33 connects the delivery provider terminal 5 to the network 4 and communicates with necessary terminals.

  The bus 35 is commonly connected to the above-described elements, and transmits, for example, address signals, data signals, and various control signals.

<Delivery carrier terminal 5>
The delivery provider terminal 5 is for delivering goods to the user according to the delivery instruction received from the EC provider terminal 4, and may be a general-purpose computer such as a workstation or a personal computer, or a cloud It may be logically realized by computing. As shown in FIG. 5, the delivery provider terminal 5 includes a processor 50, a memory 51, a storage 52, a communication interface (IF) 53, an input / output unit 54, etc. Connected

  The processor 50 is an arithmetic device that controls the entire operation of the delivery provider terminal 5, controls transmission and reception of data between each element, and performs information processing and the like necessary for executing an application. For example, the processor 50 is a CPU (Central Processing Unit), and executes a program or the like stored in the storage 52 and expanded in the memory 51 to perform each information processing.

  The memory 51 includes a main storage constituted by a volatile storage device such as a dynamic random access memory (DRAM), and an auxiliary storage constituted by a nonvolatile storage device such as a flash memory or a hard disc drive (HDD). . The memory 51 is used as a work area or the like of the processor 50, and stores a BIOS (Basic Input / Output System) executed when the delivery provider terminal 5 is started, various setting information, and the like. The storage 52 stores various programs such as application programs. A database storing data used for each process may be constructed in the storage 52.

  The communication interface 53 connects the delivery provider terminal 5 to the network 4 and communicates with necessary terminals.

  The bus 55 is commonly connected to the above-described elements, and transmits, for example, address signals, data signals, and various control signals.

<Warehouse terminal 6>
The warehouse terminal 6 is for delivering goods to the user according to the delivery instruction received from the EC enterpriser terminal 4. For example, it may be a general purpose computer such as a workstation or a personal computer, or it may be cloud computing May be realized logically. As shown in FIG. 5, the warehouse terminal 6 includes a processor 60, a memory 61, a storage 62, a communication interface (IF) 63, and an input / output unit 64, which are electrically connected to one another through the bus 5. Ru.

  The processor 60 is an arithmetic device that controls the overall operation of the warehouse terminal 6, controls transmission and reception of data between each element, and performs information processing and the like necessary for executing an application. For example, the processor 60 is a CPU (Central Processing Unit), and executes a program or the like stored in the storage 62 and expanded in the memory 61 to perform each information processing.

  The memory 61 includes a main storage constituted by a volatile storage device such as a dynamic random access memory (DRAM), and an auxiliary storage constituted by a nonvolatile storage device such as a flash memory or a hard disc drive (HDD). . The memory 61 is used as a work area or the like of the processor 60, and stores a BIOS (Basic Input / Output System) executed when the warehouse terminal 6 is started, various setting information, and the like. The storage 62 stores various programs such as application programs. A database storing data used for each process may be constructed in the storage 62.

  The communication interface 63 connects the warehouse terminal 6 to the network 4 and communicates with necessary terminals.

  The bus 65 is commonly connected to the above-described elements, and transmits, for example, address signals, data signals, and various control signals.

<Shipper terminal 7>
The delivery terminal 7 is a terminal for the delivery person (a delivery company that actually delivers the package to the delivery destination specified by the user) to carry, but the present invention is not limited to this. The delivery terminal 3 includes a processor 70, a memory 71, a storage 72, a communication interface 73, an imaging unit 74, a touch panel 75, and the like, and is electrically connected to one another via a bus 76.

  The processor 70 is an arithmetic unit that controls the operation of the delivery terminal 7, controls transmission and reception of data between the elements, and performs processing necessary for executing an application. For example, the processor 70 is a CPU and / or a GPU (Graphical Processing Unit) or the like, and executes each necessary information processing by executing a program or the like stored in the storage 72 and expanded in the memory 71.

  The memory 71 includes a main storage configured of a volatile storage device such as a RAM, and an auxiliary storage configured of a non-volatile storage device such as a flash memory or an HDD. The memory 71 is used as a work area or the like of the processor 70, and stores the BIOS executed when the delivery terminal 7 is started, various setting information, and the like. The storage 72 stores application programs and the like.

  The communication interface 73 connects the sender terminal 7 to the network 4 and communicates with the delivery management server 1. The communication interface 73 also includes near field communication interfaces of Bluetooth (registered trademark) and Bluetooth low energy (BLE). The imaging unit 74 has a camera function, and stores an image captured by the warehouse worker in the storage 72. The touch panel 75 constitutes an input unit 751 and a display unit 752. The bus 76 is commonly connected to the above-described elements, and transmits, for example, address signals, data signals, and various control signals.

  The input unit 751 of the touch panel detects that the user has performed an operation on the touch panel 75. The input unit 751 can adopt a pressure detection method, a resistance film method, a capacitance method, an electromagnetic induction method, or the like. When an input by an operation (physical touch operation such as touch operation, slide operation, swipe operation, and tap operation on the touch panel) is received at an arbitrary position on the touch panel, pressing at that position, electric resistance, electric capacitance, Alternatively, the amount of change in energy of the elastic wave or the like is detected, and the corresponding contact position coordinates are identified. The display unit 752 of the touch panel is configured of a liquid crystal display or the like.

<Flow of processing>
As shown in FIG. 8,
The user uses the user terminal 2 to purchase a product from the EC company (step S102). For purchase, for example, a product is selected from the website of a company that regularly performs so-called Internet shopping service and registered in the shopping cart, and predetermined payment processing (credit card payment, cash on delivery payment, convenience store payment payment, etc.) Confirm by doing. At this time, the user provides the EC company with information (e.g. home address) on the destination of the product.

  The EC enterprise terminal 3 transmits, to the delivery management server, information on information (hereinafter referred to as “delivery information”) including at least the product purchased by the user and the destination of the product (step S104). At this time, the user may be reminded of at least the purchased product and delivery address information as an order backlog.

  The delivery management server 1 transmits the delivery information described above to the delivery provider terminal 5 (step S106). The delivery management server 1 in the present embodiment is an integrated platform service application (hereinafter simply referred to as “platform”) having functions of so-called WMS (Warehouse Management System: Warehouse Management System) and OMS (Order Management System). The service provider terminal 3 and the delivery provider terminal 5 are provided.

The platform according to the present embodiment has functions of order management, inventory management, order management, warehouse management, order management, customer management, warehouse management, and product management.
The order management function, for example, centrally manages each order status, and centrally manages the status from order acceptance to shipping from each EC company. Also, order information is managed by automatically determining the order status. At this time, rules defined in advance are applied to order receipts that need to be corrected, order receipts, etc. that are waiting for arrival and can not proceed to the next process. The inventory management function is a function that enables centralized management of the number of available for sale also in inventory management of shops where many stores are deployed. For back-ordering orders, automatic allocation is performed at the same time as stocking of work in the warehouse. The order management function is to set a plurality of suppliers for one product which can manage the order corresponding to a plurality of suppliers. &#8232; Manage information such as ordering method, lead time and purchase price for each supplier. The customer management function is for collectively managing order information, inquiry information, and return information related to the customer. The warehouse management function enables centralized management of a plurality of warehouses. The shipping instruction is automatically output to the warehouse where the goods are stored. In addition, it is possible to manage the receiving site, the shipping site, the pick area, the stock area and the like. The product management function enables centralized management of products, particularly in the product management of a company with many stores. Various item information (product code, product name, price, sales period, sale availability, etc.) can be individually set in the product master for each shop on a business entity basis.

  The delivery operator terminal 5 transmits delivery instruction information to the warehouse which stores the goods required for the purchase. In the warehouse, picking, inspection, and delivery processing of the product are started.

  Subsequently, the goods are shipped from the warehouse by the delivery company and delivered to the delivery destination through the delivery company's delivery network (core base store, area store, etc.) (step S110). The “warehousing” in the present embodiment may include the meaning of both a warehouse where packages are received and a temporary warehouse existing on the delivery network of a delivery company.

  As shown in FIG. 8, when the delivery of the package can not be completed for some reason, such as when the user is absent at the delivery destination, the delivery trader sends absence information on the product and delivery destination information to the delivery company terminal ( Step S202).

  The delivery provider terminal 5 generates information on an absence request based on the absence information. The absence request relates to the cost for redelivery according to the present embodiment. The generated absence request is transmitted to the EC enterprise terminal 3 via the delivery management server 1 (steps S206 and S208).

  The delivery management server 1 in the present embodiment manages and stores the absence request received from the delivery provider terminal 5 for each EC provider. The delivery management server 1 makes a payment request to the EC enterpriser terminal 3 at a predetermined timing, and remits the money concerning the absence charge to the delivery business operator simultaneously or at the same time with the request. At this time, the delivery management server 1 receives an amount obtained by deducting a predetermined rate from the amount of money for the absence request occurring to the EC company as a fee, and pays the remaining amount to the delivery company. You may do it.

  As described above, in the present embodiment, it is assumed that the penalty (missing request) when absent delivery occurs is performed for the EC company instead of the user. As a result, it is possible to urge the EC business operator to confirm the user's correct destination and home time zone (= time zone for which time specification has been made), and as a result, it is possible to suppress absence delivery.

<Modification 1>
In the present embodiment, when the user purchases a product, the user may cause the user to specify a time zone which is a home time as the designated delivery date and time. In this case, the absence request may be made only when the user is absent at the date specified by the delivery designated date specified by the user. This is because it is not realistic to force the user to stay home all day on the scheduled delivery date.

<Modification 2>
Although the first modification relates to the delivery time zone, when the user purchases a product, the user may be made to select an option for delivering to a predetermined store (such as a convenience store). In this case, if it is the store concerned, since the situation of absence delivery will not occur, the absence request will not be made either.

<Modification 3>
Further, at least either the delivery terminal 7 or the delivery provider 5 may notify the user terminal of the information on the delivery status, and if it is within the predetermined time together with the notification, the change of the delivery date may be accepted. In this way, absent delivery can be avoided even if a situation in which the user can not be at home occurs immediately before.

<Modification 4>
In the present embodiment, it is assumed that the EC provider is penalized for the absence delivery by the user. For this reason, when a predetermined amount or more of absent delivery has occurred, the EC company may receive an instruction to return the product to the designated place without performing further redelivery to the delivery company.

<Modification 5>
Furthermore, the delivery management server 1 may determine the amount of absence request based on the number of receptions of the absence notification for the same delivery destination. For example, when the first absence notification is received, the amount of money may be zero, and for the second and subsequent times, a predetermined amount of money may be charged to the EC business entity.

<Modification 6>
As a derivative example of the fifth modification, the delivery management server determines the amount of absence request based on the package attributes (size, delivery conditions such as refrigeration and refrigeration, delivery deadlines, restrictions and requests regarding delivery methods, etc.) It is also good. The amount of money may be calculated in consideration of the cost of redelivery and the like.

  The embodiments described above are merely examples for facilitating the understanding of the present invention, and are not intended to limit and interpret the present invention. It goes without saying that the present invention can be modified and improved without departing from the gist thereof, and that the present invention includes equivalents thereof.

1 delivery management server 2 user terminal 3 EC company terminal 4 network 5 delivery company terminal 6 warehouse terminal 7 shipper terminal

Claims (11)

A delivery management method using a delivery management server that provides the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network.
The user terminal transmitting a purchase request regarding the product purchase of the user to the EC business terminal;
The EC enterprise terminal transmits delivery information on delivery of the product according to the purchase to the user terminal and the delivery management server;
The delivery management server transmitting the delivery information to the delivery operator terminal;
The delivery carrier terminal issues a delivery instruction to the delivery person;
The delivery carrier terminal receives absence notification information from the delivery person, and transmits the absence notification information to the delivery management server;
The delivery management server generates absence request information based on the received absence notification information, and transmits the absence request information to the EC business terminal. The delivery management method according to claim 1, wherein
The user terminal transmitting delivery designated date and time information together with the purchase request information to the EC operator terminal;
The delivery management method further including the step of generating the absence request information only when the received absence notification information relates to a date and time specified by the delivery designation date and time. The delivery management method according to claim 1 or 2, wherein
The user terminal may further include the step of transmitting delivery place information selected from among delivery places provided by the business operator terminal to the EC business operator terminal together with the purchase request information.
Delivery management method. The delivery management method according to any one of claims 1 to 3, wherein
At least the user terminal receiving delivery status information related to the delivery status from the delivery person for whom the delivery instruction has been issued;
The user terminal sending a delivery date change request to the delivery management server;
The delivery management method according to claim 1, further comprising the step of: the delivery management server not generating the absence request information when the received absence notification information relates to the change request. The delivery management method according to any one of claims 1 to 4, wherein
The EC enterprise terminal transmits absence frequency information to the delivery management server;
The delivery management method further comprising the step of transmitting a return request to the delivery business operator terminal when the delivery management server receives the absence notification information by exceeding the number of times required for the absence count information. The delivery management method according to any one of claims 1 to 5, wherein
The delivery management method according to claim 1, further comprising the step of the delivery management server determining a charge amount included in the absence request information based on the number of receptions of the absence notification information regarding the same delivery destination. The delivery management method according to any one of claims 1 to 5, wherein
The delivery management method according to claim 1, further comprising the step of the delivery management server determining a charge amount included in the absence request information based on the attribute of the delivery object according to the absence notification information. The delivery management method according to any one of claims 1 to 7, wherein
The delivery management server manages the absence notification information at least for each EC company or the delivery company;
According to a predetermined condition, the delivery management server makes a payment request for the absent bill information to the EC business terminal through the platform service application, and simultaneously or at different times remittance processing for the absent bill information And D. a delivery management method further comprising: performing the delivery operator terminal. A delivery management server for providing the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network,
A means for receiving, from the EC business terminal, delivery information regarding delivery of a product according to a user's purchase;
Means for transmitting the delivery information to the delivery operator terminal;
A means for receiving absence notification information by the delivery person from the delivery operator terminal;
A means for generating absence request information based on the received absence notification information;
And means for transmitting the absence request information to the EC enterprise terminal.
Delivery management server. A terminal with a delivery management server that provides the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network
A means for receiving delivery information regarding delivery of a product according to a user's purchase from the EC business terminal
Means for transmitting the delivery information to the delivery operator terminal;
A means for receiving absence notification information from the delivery company from the delivery company terminal;
A means for generating absence request information based on the received absence notification information;
Function as a means for transmitting the absence request information to the EC company terminal,
Delivery management server program. A delivery management system including a delivery management server that provides the same platform service application to at least an EC operator terminal of an EC operator and a delivery operator terminal of a delivery operator via a network.
The user terminal transmits a purchase request regarding the product purchase of the user to the EC business terminal,
The EC enterprise terminal transmits delivery information on delivery of the product according to the purchase to the user terminal and the delivery management server.
The server transmits the delivery information to the delivery operator terminal;
The delivery carrier terminal issues a delivery instruction to the delivery person,
The delivery company terminal receives absence notification information from the delivery person, and transmits the absence notification information to the delivery management server,
The delivery management server generates absence request information based on the received absence notification information, and transmits the absence request information to the EC business terminal.
Delivery management system.

Images