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GB0523109D0 - Greetings and announcements for a multimedia IP communication system - Google Patents

Greetings and announcements for a multimedia IP communication system

Info

Publication number
GB0523109D0
GB0523109D0 GBGB0523109.7A GB0523109A GB0523109D0 GB 0523109 D0 GB0523109 D0 GB 0523109D0 GB 0523109 A GB0523109 A GB 0523109A GB 0523109 D0 GB0523109 D0 GB 0523109D0
Authority
GB
United Kingdom
Prior art keywords
greetings
announcements
multimedia
communication system
communication
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
GBGB0523109.7A
Other versions
GB2420246B (en
GB2420246A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rockwell Firstpoint Contact Corp
Original Assignee
Rockwell Electronic Commerce Technologies LLC
Rockwell Electronic Commerce Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rockwell Electronic Commerce Technologies LLC, Rockwell Electronic Commerce Corp filed Critical Rockwell Electronic Commerce Technologies LLC
Publication of GB0523109D0 publication Critical patent/GB0523109D0/en
Publication of GB2420246A publication Critical patent/GB2420246A/en
Application granted granted Critical
Publication of GB2420246B publication Critical patent/GB2420246B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42017—Customized ring-back tones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GB0523109A 2004-11-15 2005-11-14 Greetings and announcements for a multimedia IP communication system Expired - Fee Related GB2420246B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US10/988,790 US7215745B2 (en) 2004-11-15 2004-11-15 Greetings and announcements for a multimedia IP communication system

Publications (3)

Publication Number Publication Date
GB0523109D0 true GB0523109D0 (en) 2005-12-21
GB2420246A GB2420246A (en) 2006-05-17
GB2420246B GB2420246B (en) 2009-05-06

Family

ID=35516833

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0523109A Expired - Fee Related GB2420246B (en) 2004-11-15 2005-11-14 Greetings and announcements for a multimedia IP communication system

Country Status (2)

Country Link
US (1) US7215745B2 (en)
GB (1) GB2420246B (en)

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US7580837B2 (en) 2004-08-12 2009-08-25 At&T Intellectual Property I, L.P. System and method for targeted tuning module of a speech recognition system
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
GB0500420D0 (en) * 2005-01-10 2005-02-16 Ocuity Ltd Display apparatus
US7636432B2 (en) * 2005-05-13 2009-12-22 At&T Intellectual Property I, L.P. System and method of determining call treatment of repeat calls
US8781092B2 (en) * 2005-05-16 2014-07-15 Noble Systems Corporation Systems and methods for callback processing
US8036374B2 (en) 2005-05-16 2011-10-11 Noble Systems Corporation Systems and methods for detecting call blocking devices or services
US8437453B2 (en) * 2009-02-21 2013-05-07 Kenneth Peter OHanlon Dynamic multiple server IVR strings
US8774371B1 (en) 2005-12-17 2014-07-08 O'hanlon Ltd Dynamic multiple server interactive response system
US20070206733A1 (en) * 2006-03-01 2007-09-06 Bennett James D Phone call media exchange before and after pick-up in packet and circuit switched telephony networks
CN101119250A (en) * 2006-08-04 2008-02-06 朗迅科技公司 Method to transmit multimedia greeting data to calling party in IMS or other IP network
US8355484B2 (en) * 2007-01-08 2013-01-15 Nuance Communications, Inc. Methods and apparatus for masking latency in text-to-speech systems
PL2120438T3 (en) * 2008-05-16 2013-03-29 France Telecom Method for data transmission and corresponding communication system
US8111813B2 (en) * 2008-09-30 2012-02-07 Avaya Inc. Unified greeting service for telecommunications events
US9137372B2 (en) 2013-03-14 2015-09-15 Mattersight Corporation Real-time predictive routing
US8817959B1 (en) 2013-05-06 2014-08-26 O'Harlan Ltd System for handling messages and distributing information
US9106748B2 (en) 2013-05-28 2015-08-11 Mattersight Corporation Optimized predictive routing and methods
CN108768834B (en) * 2018-05-30 2021-06-01 北京五八信息技术有限公司 Call processing method and device
CN114598684A (en) 2020-12-03 2022-06-07 中兴通讯股份有限公司 Video greeting playing method, system, server and storage medium

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USRE34380E (en) * 1986-09-05 1993-09-14 Method and apparatus for applying messages in a telecommunications network
US5729600A (en) * 1992-06-25 1998-03-17 Rockwell International Corporation Automatic call distributor with automated voice responsive call servicing system and method
JP3446256B2 (en) * 1993-09-03 2003-09-16 株式会社日立製作所 Control method and apparatus for FA system
US5684872A (en) * 1995-07-21 1997-11-04 Lucent Technologies Inc. Prediction of a caller's motivation as a basis for selecting treatment of an incoming call
US5696818A (en) * 1995-09-13 1997-12-09 Rockwell International Corp. Delay announcement group and time controller for a telephone system
US6175564B1 (en) * 1995-10-25 2001-01-16 Genesys Telecommunications Laboratories, Inc Apparatus and methods for managing multiple internet protocol capable call centers
US5765033A (en) * 1997-02-06 1998-06-09 Genesys Telecommunications Laboratories, Inc. System for routing electronic mails
US5778053A (en) * 1995-12-21 1998-07-07 Intel Corporation Answering machine services for data conferences
US6128646A (en) * 1997-12-24 2000-10-03 Genesys Telecommunications Laboratories Inc. System for routing electronic mail to best qualified person based on content analysis
US5926539A (en) * 1997-09-12 1999-07-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining agent availability based on level of uncompleted tasks
US6002760A (en) * 1998-02-17 1999-12-14 Genesys Telecommunications Laboratories, Inc. Intelligent virtual queue
US5946387A (en) * 1997-02-10 1999-08-31 Genesys Telecommunications Laboratories, Inc, Agent-level network call routing
US6185292B1 (en) * 1997-02-10 2001-02-06 Genesys Telecommunications Laboratories, Inc. Skill-based real-time call routing in telephony systems
US6064667A (en) * 1997-02-10 2000-05-16 Genesys Telecommunications Laboratories, Inc. Apparatus and methods enhancing call routing to and within call centers
US5953405A (en) * 1997-02-10 1999-09-14 Genesys Telecommunications Laboratories, Inc. Agent-predictive routing process in call-routing systems
US5923745A (en) * 1997-02-28 1999-07-13 Teknekron Infoswitch Corporation Routing calls to call centers
IT1292116B1 (en) 1997-06-10 1999-01-25 Alsthom Cge Alcatel METHOD AND USER TERMINAL EQUIPMENT CERTIFIED TO THE PUBLIC SWITCHING NETWORK TO AUTOMATICALLY PROVIDE TELEPHONE ANNOUNCEMENTS
US6393015B1 (en) * 1997-09-12 2002-05-21 Genesys Telecommunications Laboratories, Inc. Method and apparatus for automatic network connection between a small business and a client
US6373836B1 (en) * 1997-09-15 2002-04-16 Genesys Telecommunications Laboratories, Inc. Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
GB9723813D0 (en) * 1997-11-11 1998-01-07 Mitel Corp Call routing based on caller's mood
US6044145A (en) * 1998-01-19 2000-03-28 Rockwell Semiconductor Systems, Inc. Telecommutable platform
US6138139A (en) * 1998-10-29 2000-10-24 Genesys Telecommunications Laboraties, Inc. Method and apparatus for supporting diverse interaction paths within a multimedia communication center
US6170011B1 (en) * 1998-09-11 2001-01-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
US6230197B1 (en) * 1998-09-11 2001-05-08 Genesys Telecommunications Laboratories, Inc. Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center
US6167395A (en) * 1998-09-11 2000-12-26 Genesys Telecommunications Laboratories, Inc Method and apparatus for creating specialized multimedia threads in a multimedia communication center
US6067357A (en) * 1998-03-04 2000-05-23 Genesys Telecommunications Laboratories Inc. Telephony call-center scripting by Petri Net principles and techniques
US6044368A (en) * 1998-04-30 2000-03-28 Genesys Telecommunications Laboratories, Inc. Method and apparatus for multiple agent commitment tracking and notification
US6295354B1 (en) * 1998-06-26 2001-09-25 Rockwell Semiconductor Systems, Inc. Method for incoming call answering for automatic call distributors
US20020057674A1 (en) * 1998-09-24 2002-05-16 Grigory Shenkman Method and apparatus for providing integrated routing for pstn and ipnt calls in a call center
US6459776B1 (en) * 1998-09-29 2002-10-01 Siemens Information And Communication Networks, Inc. System and method for personalized multimedia messaging
US6661882B1 (en) * 1999-04-27 2003-12-09 Citibank, N.A. System and method for automated telephone message routing using an altered ANI
US6546097B1 (en) * 1999-05-13 2003-04-08 Rockwell Electronic Commerce Corp. Automatic call distribution system with signal generator and method
US6826173B1 (en) * 1999-12-30 2004-11-30 At&T Corp. Enhanced subscriber IP alerting
US6442247B1 (en) 2000-03-29 2002-08-27 Genesys Telecommunications Laboratories, Inc. Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
AU2001272889A1 (en) * 2000-07-24 2002-02-05 C5 Solutions Pte Ltd. Method and apparatus for providing context sensitive advertisements to mobile users
AU2002234148A1 (en) 2000-12-29 2002-07-16 Bellsouth Intellectual Property Corporation Web based messaging system with personalized caller specific messages
US6885744B2 (en) * 2001-12-20 2005-04-26 Rockwell Electronic Commerce Technologies, Llc Method of providing background and video patterns
JP4235382B2 (en) * 2001-12-28 2009-03-11 株式会社エヌ・ティ・ティ・ドコモ Content server, content data distribution method, program, and recording medium

Also Published As

Publication number Publication date
GB2420246B (en) 2009-05-06
US7215745B2 (en) 2007-05-08
GB2420246A (en) 2006-05-17
US20060104425A1 (en) 2006-05-18

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20141114