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ES2070035B1 - Sistema de gestion de llamadas telefonicas inteligente. - Google Patents

Sistema de gestion de llamadas telefonicas inteligente.

Info

Publication number
ES2070035B1
ES2070035B1 ES09201569A ES9201569A ES2070035B1 ES 2070035 B1 ES2070035 B1 ES 2070035B1 ES 09201569 A ES09201569 A ES 09201569A ES 9201569 A ES9201569 A ES 9201569A ES 2070035 B1 ES2070035 B1 ES 2070035B1
Authority
ES
Spain
Prior art keywords
management system
communication
intelligent telephone
telephone call
lines
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
ES09201569A
Other languages
English (en)
Other versions
ES2070035A2 (es
ES2070035R (es
Inventor
Mugica Jose Ignacio Ugarte
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Inentum Espana SA
Original Assignee
Informatica El Corte Ingles SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Informatica El Corte Ingles SA filed Critical Informatica El Corte Ingles SA
Priority to ES09201569A priority Critical patent/ES2070035B1/es
Publication of ES2070035A2 publication Critical patent/ES2070035A2/es
Publication of ES2070035R publication Critical patent/ES2070035R/es
Application granted granted Critical
Publication of ES2070035B1 publication Critical patent/ES2070035B1/es
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Landscapes

  • Mobile Radio Communication Systems (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

SISTEMA DE GESTION DE LLAMADAS TELEFONICAS INTELIGENTE. EL SISTEMA DE GESTION DE LLAMADAS TELEFONICAS INTELIGENTE OBJETO DE LA INVENCION, EL CUAL TIENE POR FINALIDAD LA OPTIMIZACION EN EL ENVIO Y RECEPCION DE LLAMADAS TELEFONICAS SOBRE MULTIPLES LINEAS, EN BASE A PROCEDIMIENTOS TOTALMENTE AUTOMATIZADOS, SE CONSTITUYE EN BASE A LA ASOCIACION FUNCIONAL DE UN ORDENADOR DE PROPOSITO GENERAL (1) QUE DISPONE DE UN NUCLEO (9) ENCARGADO DE LA GESTION Y UN GESTOR MAESTRO (10) QUE REALIZA LAS FUNCIONES DE ACTIVACION Y DESACTIVACION DEL SISTEMA; Y UN MODULO PROCESADOR DE LINEAS TELEFONICAS (2) QUE INCORPORA UNA SERIE DE UNIDADES DE CONTROL (12), LINEAS (13), GESTORES (14), MENSAJES (15), GRABACION (16) Y CONMUTACION Y CONFERENCIA (17), QUE PERMITE LA COMUNICACION ENTRE UN INTERLOCUTOR (4) Y UN GESTOR (6), CON LA POSIBILIDAD DE QUE EL ESTABLECIMIENTO DE DICHA COMUNICACION SE PUEDA REALIZAR DE FORMA MANUAL O AUTOMATICA E INCLUSO MEDIANTE COMUNICACION CON UN ORDENADOR EXTERIOR (8).
ES09201569A 1992-07-27 1992-07-27 Sistema de gestion de llamadas telefonicas inteligente. Expired - Fee Related ES2070035B1 (es)

Priority Applications (1)

Application Number Priority Date Filing Date Title
ES09201569A ES2070035B1 (es) 1992-07-27 1992-07-27 Sistema de gestion de llamadas telefonicas inteligente.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES09201569A ES2070035B1 (es) 1992-07-27 1992-07-27 Sistema de gestion de llamadas telefonicas inteligente.

Publications (3)

Publication Number Publication Date
ES2070035A2 ES2070035A2 (es) 1995-05-16
ES2070035R ES2070035R (es) 1996-08-01
ES2070035B1 true ES2070035B1 (es) 1997-02-16

Family

ID=8277789

Family Applications (1)

Application Number Title Priority Date Filing Date
ES09201569A Expired - Fee Related ES2070035B1 (es) 1992-07-27 1992-07-27 Sistema de gestion de llamadas telefonicas inteligente.

Country Status (1)

Country Link
ES (1) ES2070035B1 (es)

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4894857A (en) * 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
US5214688A (en) * 1990-06-05 1993-05-25 Inventions, Inc. Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls

Also Published As

Publication number Publication date
ES2070035A2 (es) 1995-05-16
ES2070035R (es) 1996-08-01

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