[go: up one dir, main page]

ES2070035B1 - INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM. - Google Patents

INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Info

Publication number
ES2070035B1
ES2070035B1 ES09201569A ES9201569A ES2070035B1 ES 2070035 B1 ES2070035 B1 ES 2070035B1 ES 09201569 A ES09201569 A ES 09201569A ES 9201569 A ES9201569 A ES 9201569A ES 2070035 B1 ES2070035 B1 ES 2070035B1
Authority
ES
Spain
Prior art keywords
management system
communication
intelligent telephone
telephone call
lines
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
ES09201569A
Other languages
Spanish (es)
Other versions
ES2070035R (en
ES2070035A2 (en
Inventor
Mugica Jose Ignacio Ugarte
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Inentum Espana SA
Original Assignee
Informatica El Corte Ingles SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Informatica El Corte Ingles SA filed Critical Informatica El Corte Ingles SA
Priority to ES09201569A priority Critical patent/ES2070035B1/en
Publication of ES2070035A2 publication Critical patent/ES2070035A2/en
Publication of ES2070035R publication Critical patent/ES2070035R/es
Application granted granted Critical
Publication of ES2070035B1 publication Critical patent/ES2070035B1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Landscapes

  • Mobile Radio Communication Systems (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

SISTEMA DE GESTION DE LLAMADAS TELEFONICAS INTELIGENTE. EL SISTEMA DE GESTION DE LLAMADAS TELEFONICAS INTELIGENTE OBJETO DE LA INVENCION, EL CUAL TIENE POR FINALIDAD LA OPTIMIZACION EN EL ENVIO Y RECEPCION DE LLAMADAS TELEFONICAS SOBRE MULTIPLES LINEAS, EN BASE A PROCEDIMIENTOS TOTALMENTE AUTOMATIZADOS, SE CONSTITUYE EN BASE A LA ASOCIACION FUNCIONAL DE UN ORDENADOR DE PROPOSITO GENERAL (1) QUE DISPONE DE UN NUCLEO (9) ENCARGADO DE LA GESTION Y UN GESTOR MAESTRO (10) QUE REALIZA LAS FUNCIONES DE ACTIVACION Y DESACTIVACION DEL SISTEMA; Y UN MODULO PROCESADOR DE LINEAS TELEFONICAS (2) QUE INCORPORA UNA SERIE DE UNIDADES DE CONTROL (12), LINEAS (13), GESTORES (14), MENSAJES (15), GRABACION (16) Y CONMUTACION Y CONFERENCIA (17), QUE PERMITE LA COMUNICACION ENTRE UN INTERLOCUTOR (4) Y UN GESTOR (6), CON LA POSIBILIDAD DE QUE EL ESTABLECIMIENTO DE DICHA COMUNICACION SE PUEDA REALIZAR DE FORMA MANUAL O AUTOMATICA E INCLUSO MEDIANTE COMUNICACION CON UN ORDENADOR EXTERIOR (8).INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM. THE INTELLIGENT TELEPHONE CALLS MANAGEMENT SYSTEM OBJECT OF THE INVENTION, WHICH HAS THE PURPOSE OF THE OPTIMIZATION IN THE SENDING AND RECEIPT OF TELEPHONE CALLS ON MULTIPLE LINES, BASED BY A TOTALLY AUTOMATED PROCEDURE, ISSUED BY A LAWFULLY BASED PROCEDURE. OF GENERAL PURPOSE (1) THAT HAS A NUCLEUS (9) IN CHARGE OF THE MANAGEMENT AND A MASTER MANAGER (10) THAT PERFORMS THE ACTIVATION AND DEACTIVATION FUNCTIONS OF THE SYSTEM; AND A TELEPHONE LINES PROCESSING MODULE (2) THAT INCORPORATES A SERIES OF CONTROL UNITS (12), LINES (13), MANAGERS (14), MESSAGES (15), RECORDING (16) AND SWITCHING AND CONFERENCE (17), ALLOWS COMMUNICATION BETWEEN AN INTERLOCUTOR (4) AND A MANAGER (6), WITH THE POSSIBILITY THAT THE ESTABLISHMENT OF SUCH COMMUNICATION CAN BE CARRIED OUT MANUALLY OR AUTOMATICALLY, EVEN THROUGH COMMUNICATION WITH AN EXTERNAL COMPUTER (8).

ES09201569A 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM. Expired - Fee Related ES2070035B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
ES09201569A ES2070035B1 (en) 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES09201569A ES2070035B1 (en) 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Publications (3)

Publication Number Publication Date
ES2070035A2 ES2070035A2 (en) 1995-05-16
ES2070035R ES2070035R (en) 1996-08-01
ES2070035B1 true ES2070035B1 (en) 1997-02-16

Family

ID=8277789

Family Applications (1)

Application Number Title Priority Date Filing Date
ES09201569A Expired - Fee Related ES2070035B1 (en) 1992-07-27 1992-07-27 INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.

Country Status (1)

Country Link
ES (1) ES2070035B1 (en)

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4894857A (en) * 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
US5214688A (en) * 1990-06-05 1993-05-25 Inventions, Inc. Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls

Also Published As

Publication number Publication date
ES2070035R (en) 1996-08-01
ES2070035A2 (en) 1995-05-16

Similar Documents

Publication Publication Date Title
MX9400201A (en) AUTOMATIC CALL DISTRIBUTION SYSTEM AND METHOD.
AR021829A1 (en) RADIOCOMMUNICATION DEVICE WITH USER AND TELEPHONE APPLICATIONS
BR9914642A (en) Method and apparatus for employing service modules between service nodes distributed in an intelligent network
ES2116902A1 (en) SERVICE INTERACTION MANAGER.
BR9406019A (en) Method for secure access in a telephone extension system
ES2127543T3 (en) INTELLIGENT COMMUNICATION NETWORKS.
MXPA04005812A (en) Videoconference application user interface with messaging system.
CA2221201A1 (en) Semi-interruptible messages for telephone systems making voice announcements
BR9808270A (en) Process and system for establishing a call connection between a calling subscriber and a called subscriber, and process for screening call connections
PE108999A1 (en) TELECOMMUNICATION NETWORK ARCHITECTURE THAT DEPLOYS INTELLIGENT NETWORK SERVICES IN A COMMANDED NETWORK
ES2070035B1 (en) INTELLIGENT TELEPHONE CALL MANAGEMENT SYSTEM.
DE69839045D1 (en) RANDOM MEDIATION POOL
ATE279076T1 (en) TELECOMMUNICATIONS SYSTEM FOR PROVIDING IN AND NON-IN SERVICES
CA2005116A1 (en) Automated call handling apparatus
US3178518A (en) Trunk make busy circuit
US1741098A (en) Telephone system
US1182966A (en) Telephone system.
US1298588A (en) Telephone system.
US1161048A (en) Telephone system.
GB1159914A (en) Route Advance Control System and Automatic Telephone Exchanges.
US963875A (en) Telephone system.
GB754338A (en) Improvements in switching networks
ES2165484T3 (en) REMOTE PROCESSING.
GB190814401A (en) A Combined Telephone and Telautograph Exchange System.
GB1164592A (en) A Circuit Arrangement for use in Automatic Loud-Speaking Intercoms.

Legal Events

Date Code Title Description
EC2A Search report published

Date of ref document: 19950516

Kind code of ref document: R

Effective date: 19950516

FD2A Announcement of lapse in spain

Effective date: 20111108