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AU2001286937A1 - Sppech recognition method and system to determine the status of an outbound telephone call - Google Patents

Sppech recognition method and system to determine the status of an outbound telephone call

Info

Publication number
AU2001286937A1
AU2001286937A1 AU2001286937A AU8693701A AU2001286937A1 AU 2001286937 A1 AU2001286937 A1 AU 2001286937A1 AU 2001286937 A AU2001286937 A AU 2001286937A AU 8693701 A AU8693701 A AU 8693701A AU 2001286937 A1 AU2001286937 A1 AU 2001286937A1
Authority
AU
Australia
Prior art keywords
sppech
status
telephone call
recognition method
outbound telephone
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001286937A
Inventor
Oleg Boulanov
Alexandra Drane
John P. Kroeker
Lucas Merrow
Nasreen Quibria
Michael R. Robinson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Eliza Corp
Original Assignee
Eliza Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Eliza Corp filed Critical Eliza Corp
Publication of AU2001286937A1 publication Critical patent/AU2001286937A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G10L17/06—Decision making techniques; Pattern matching strategies
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/78—Detection of presence or absence of voice signals
    • G10L25/87—Detection of discrete points within a voice signal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/82—Line monitoring circuits for call progress or status discrimination
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/271—Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016—Call initiation by network rather than by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2027—Live party detection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Acoustics & Sound (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • Computational Linguistics (AREA)
  • Marketing (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Game Theory and Decision Science (AREA)
  • Telephonic Communication Services (AREA)
AU2001286937A 2000-09-01 2001-08-31 Sppech recognition method and system to determine the status of an outbound telephone call Abandoned AU2001286937A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US22977400P 2000-09-01 2000-09-01
US60229774 2000-09-01
PCT/US2001/027061 WO2002019317A1 (en) 2000-09-01 2001-08-31 Sppech recognition method and system to determine the status of an outbound telephone call

Publications (1)

Publication Number Publication Date
AU2001286937A1 true AU2001286937A1 (en) 2002-03-13

Family

ID=22862613

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001286937A Abandoned AU2001286937A1 (en) 2000-09-01 2001-08-31 Sppech recognition method and system to determine the status of an outbound telephone call

Country Status (6)

Country Link
US (5) US6990179B2 (en)
EP (1) EP1328926A4 (en)
JP (1) JP4167057B2 (en)
AU (1) AU2001286937A1 (en)
CA (1) CA2420679C (en)
WO (1) WO2002019317A1 (en)

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Also Published As

Publication number Publication date
JP2004508748A (en) 2004-03-18
CA2420679C (en) 2010-11-09
US9313312B2 (en) 2016-04-12
US6990179B2 (en) 2006-01-24
US8363792B2 (en) 2013-01-29
US9848083B2 (en) 2017-12-19
US20020051522A1 (en) 2002-05-02
JP4167057B2 (en) 2008-10-15
EP1328926A4 (en) 2004-09-29
WO2002019317A1 (en) 2002-03-07
US20160248910A1 (en) 2016-08-25
US10320982B2 (en) 2019-06-11
EP1328926A1 (en) 2003-07-23
US20130108031A1 (en) 2013-05-02
US20060056600A1 (en) 2006-03-16
CA2420679A1 (en) 2002-03-07
US20180077285A1 (en) 2018-03-15

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