My dog like many others has been scratching and biting for a while. We go to the vet get antibiotics and prednisone, he improves. No scratching, biting and hair coming out. After the course of meds is done and out of his system he is miserable again. I decided to give Bloompet a try. I have had some questions and emailed them. I had a very quick response. They were extremely professional, very courteous and nice. They answered my questions and put my mind at ease. I give this customer service an exceptional rating. Thank you Bloompet for being so helpful and nice.