Need to iron out communication with customer but all good in the end.
Placed an order on 1st september. Payment was done by them holding the money on my bank account. Day 3 evening they have taken the money they were withholding, but no information on where the product is . Their customer service answered, only to ask me for a proof of payment. Edit: Finally the sandbag arrived on due time. Communication was lacking, they need to improve that. But other than that, they delivered as expected.
Reply from ZEUZ
Hi Miguel,
Thank you for your review, and we’re sorry for the confusion regarding your order.
We would be happy to look into this for you. Unfortunately, we’re currently unable to locate an order associated with the email address you used to contact us. To help us find your order, could you please reply to our email with a proof of payment?
Once we receive the payment proof, we can use the payment details to locate your order and check its current status, including whether it has already been shipped.
Rest assured, we’re happy to investigate this for you and make sure you receive the correct information regarding your order.
We apologize again for the inconvenience and appreciate your cooperation.
Sporty regards,
Team ZEUZ