After purchasing from them in the past I had no qualms ordering an expensive pair of walking boots for my husband, how wrong was I!!!
Purchased with next day delivery and nearly a week later they still haven’t left, spent ages on to customer service who thought I should be grateful that he had credited £10 to my account as “Goodwill” but no sorry we can’t refund you till DPD collect them / return them to us and then it may take up to 7 - 10 days to be credited. When I pointed out the boots were needed soon the suggestion was I maybe need to purchase elsewhere, yeah I’ll just pull out another £215 from nowhere 🙄
If you can’t deliver your promises of next day delivery during a period of transition from EVRI to DPD surely don’t offer it and when things do go awry don’t expect customers to pay the price for your incompetence.
Won’t be using my GOODWILL!