Fantastic customer service, Shein quality items
I spent just over £80 on 3 sets. They looked stunning online and after waiting nearly 3 weeks for delivery I was really disappointed when I opened them. The quality was very poor and almost identical to items I've ordered from Shein. The bras didn't fit and customer service was fantastic. I wish I could give them 5 stars for that alone. But unfortunately, charging what they do for Shein quality is really disappointing. The super long delivery time for the originals and the replacements make me wonder if they are actually from those Chinese sweat shops.
And before customer service responds to this saying "we didn't receive an email from you regarding this"... how can I show the quality via a photo when the photos on your website are fantastic?
Reply from Lace & Lush
Hi Ashleigh,
Thank you for taking the time to share such detailed feedback. We’re very glad to hear that you had a positive experience with our customer service team, although we’re genuinely sorry that the quality and delivery time of your items did not meet your expectations.
We completely understand that concerns about overall quality cannot always be properly demonstrated through photos, and we appreciate you explaining how the items felt and compared with what you expected based on our website.
We also want to assure you that we take feedback regarding product quality and delivery times seriously, as it helps us identify where we need to improve. Your comments have been noted and will be shared with our team.
Thank you again for your honest feedback and for giving us the opportunity to assist you with the fit issue.