My experience is absolutely terrible. I did 200€ order. I got today and I’m shocked about the sizes. Are children sizes !!! The bracelet I’m not even able to close, even too small also for my wife. The necklace are shorter than female size . How can men use those? I sent them an email because that’s no explained how to send it back and i would love to proceed with refund. Of course support is not responding .

Edit: they responded me for return my item with this message:

Thank you for reaching out, and I'm sorry to hear that the product didn't fully meet your expectations.

To make it up to you, we have a few fantastic alternatives in mind for you:

Option 1: You can choose to keep your order, and as a gesture of appreciation, we'd like to offer you a 25% refund of the purchase price. This way, you can keep the product and benefit from a significant discount.

Option 2: As a second alternative, we'd like to offer you a gift card worth 50% of the purchase amount. With this gift card, you can explore other products in our range and enjoy additional savings on your future purchases. It's a great opportunity to try something new while retaining your original order.

We want to emphasize that choosing either of these options is not only beneficial for you but also for the environment. It helps reduce returns and contributes to sustainability.

Please take your time to consider these options, and let me know what works best for you. If you have any questions or need further assistance, feel free to reach out!

Basically we can’t also return the items