No delivery, No refund - Like MANY others
Like MANY others - do NOT order from here anymore. Customer Service is not doing anything for you. I ordered something on August 1st. Not delivered. No refund. Reached out to the customer service and its been 14 days. No response. Another contact form today - but will I get a response? Probably not seeing all the other 1 Star reviews on here. they are just telling you to go onto their socials, where I will probably also never get a response from them. I will definetly never order or buy something from there again. I have never experienced this.
Reply from Kwantum
We’re so sorry you had to wait so long for your order and a resolution. We apologize for the inconvenience and the lack of communication.
We see that you’ve since reached out to us via our social media channels. We’ve processed your refund there. You’ll receive the amount as soon as possible in the account used to pay for the order.
We understand that you’ve been very disappointed by this experience, and we’re sorry things turned out this way. ^Ivy