I didn’t like the product arrived…
I didn’t like the product arrived little in delayed ( cause probably holiday period in my country) and for that for me not in optional condition
I really appreciate however the extreme kindness and professional help of support people i comunicate with
Reply from Medetone
Dear Marina,
Thank you for taking the time to share your feedback and for your kind words about our customer support team! We are so glad to hear that you found our team helpful, friendly, and reassuring throughout the process.
We sincerely apologise for the transit delay caused by the holiday period and any concern this raised regarding the condition of your order. Patient safety is our highest priority, which is why our clinical team thoroughly reviewed your case to ensure your pen remained completely safe, stable, and effective for you to start your treatment as normal.
We truly appreciate your patience, understanding, and trust in Médetone. Please do not hesitate to get in touch if you ever need any further guidance—we are always here to support you!
Kind regards,
Sherry
Team Médetone