Good morning Stephen, I'm sorry you feel that way. Each review is read by a member of our Customer Care team, and we invite the reviewer to contact us directly to talk more about their issue so we can maintain an issue of privacy for them. We do recieve 1-star reviews from customers who were not eligible for a loan. While we understand the disappointment, we are commited to responsible lending. Each loan application is subject to a creditworthiness assessment. We cannot always find a loan for every customer, as this depends on the customer's creditworthiness, financial situation, and employment status. However, if we cannot find a customer a loan, we'll share information about alternative help and support. If you're concerned about the security of your details, please contact me directly at www.little-loans.com/contact. After confirming your identity, I can share with you the full details of your customer journey for your reassurance. I can also unsubscribe you from communications or delete your details entirely from our system. Please do get in touch and let me know what you would like me to do. Thank you.