Horrible experience from start to finish. My car was recalled for a safety issue, and after a lot of hassle and a two-month wait to get it booked in, I was finally given a courtesy car. Unfortunately, the courtesy car was filthy inside and out, covered in bird droppings.

Just two hours later, I received a call saying I could collect my own car because the safety recall didn’t need doing after all. However, the orange warning triangle was still illuminated on the dashboard. When I asked if the car was safe to drive, I was told it still needed to be booked back in.

I was also told they had carried out a free health check, but they refused to give me any information about the results or explain what, if anything, the car needed. Instead, I was told I would have to book it in again and pay £250 for a one-hour diagnostic check. I was then told it could take two hours, costing £500, just to tell me what was wrong with it.

The customer service was shocking. To make matters worse, the receptionist repeatedly called me “lovely,” which I found patronising and unprofessional. As a 47-year-old woman, I expect to be treated with respect, not spoken to in such a dismissive manner.

I would avoid this dealership at all costs.