Product sticks and refund policy is untrue
I purchased their frying pan and there is so much sticking. We mostly use it for breakfast and everything sticks. We have done what all the videos say, we have taken the advice from their customer service and changed and tried and done everything that we’ve been told and the sticking never stops. We contacted the company because they advertise a 100 day trial and this is false. Their customer service is awful and they are only offering to refund 15% of the purchase amount and they will keep the pan once it’s returned. This company is a scam and the products are awful. There are much better products out there. Do not waste your time and money on Siraat.
Reply from Siraat
Hello Christy,
We're sorry to read that our cookware wasn't the right fit for you.
We understand that you've spent time working with our support team to improve the cooking experience, and we're disappointed that the results still didn't meet your expectations. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different.
Regarding the 100-day trial, every request is reviewed individually in line with the policy published on our website. As part of that process, our team offered a resolution based on the information available, though we understand you were hoping for a different outcome.
If you'd be willing to continue the conversation, we'd be happy to review your case again and see whether there's anything further we can do to help.
Aika – Siraat Support