Good Afternoon Reann.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Boux Avenue.

I am really sorry to hear about your experience with the delivery of your parcel. I can understand how disappointing and frustrating it must have been to find that your parcel had been left behind the bin without the driver attempting to knock and hand the parcel to you.

We apologise for the inconvenience caused and appreciate you bringing this to our attention. We always aim to provide a reliable and convenient delivery service and we are sorry that this was not the experience you received on this occasion.

Your feedback regarding the delivery process will be shared with the relevant teams and courier partners so that this can be reviewed and improvements can be made where necessary.

Thank you again for taking the time to leave your review. We appreciate your feedback and hope to provide you with a better experience in the future.

Have a good day!

Sara - Customer Relations Executive
Boux Avenue