24S didn’t file customs paperwork correctly
My package has been held at FedEx for over a week now due to not clearing customs. 24S told me all their paperwork was submitted and there wasn’t anything to worry about but now I just learned they have an expired bond number so I can’t get my package. Terrible customer experience.
Edit: 24S replied to this saying it was being cleared from customs. Not only is it still stuck there, but they won’t allow me an extension to return the items once it arrives. DO NOT PURCHASE FROM THEM or trust their replies on this website
Reply from 24S
Bonjour,
Thank you for your feedback and for reaching out to us.
We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order is being cleared from the domestic customs in Memphis.
We deeply understand that there have been slight delays in customs clearance processes within the United States, which we attribute to recent administrative changes.
Please be assured that our Transport Team is still in contact with FedEx and closly monitor the status of your parcel. We will let you know as soon as we have more information on this aspect.
Also, one of our Customer Care advisors will contact you shortly via email with an update, along with a commercial gesture to acknowledge your patience.
In the meantime, please do not hesitate to contact us at bonjour@24S.com for any further inquiries.
Kind regards,
24S Customer Care Team