If I could give Samsung Service less than zero stars, I would.

This isn’t a one-off experience—it’s the third time I’ve had to deal with Samsung’s warranty service, and every single time it has been exactly the same: poor communication, conflicting information, and unacceptable delays.

Our washing machine was collected under warranty over a month ago, and we’ve received virtually no updates unless we’ve chased them ourselves.

Last Wednesday I was told they were waiting on parts, I’d be contacted within two working days, and a loan washing machine would be organised. No one called.

Today, after ringing again because we desperately need the machine back before Airbnb guests arrive on Friday, I was told the service request had actually been cancelled. Completely different to what we were told only days earlier.

Thankfully we had a spare machine to use temporarily, but that now needs to go back into our Airbnb, leaving us in a very difficult position.

Three warranty claims. Three identical experiences. At this point it’s not bad luck—it’s a systemic failure in customer service. The lack of communication, accountability and professionalism is simply unacceptable.