UPDATE (July 2026): After posting this review, Sleep.me responded and sent a brand-new control unit — not a refurbished one — and so far it's working as it should. Credit where it's due: they ultimately made it right, and I've raised my rating from 1 to 2 stars. The reason it's not higher: every refurbished replacement they sent me before this one failed, which points to inadequate quality control on their refurbished stock. If you're offered a refurb as a replacement, be aware of that track record — in my experience it took a brand-new unit to actually fix the problem.

— — —

Original review:
I bought a Chilipad Dock Pro directly from Sleep.me in July 2025 (order SS104351). Every unit they've sent has been defective, four in about eight months. The original leaked; the first replacement had a painful high-pitched pump whine; the second leaked and read "no water" after one night; the current one (RMA CRS6424) won't pump water at all, confirmed by Sleep.me's own drain-key test. I've completed every troubleshooting step at each stage and keep getting non-working refurbished units. When I asked for a refund or the redesigned 2.0, they refused, citing the 30-night trial. The product may be great when it works, but the warranty process has failed me completely. Support ticket #88978.