My shampoo and conditioner were stolen out of my package by a wharehouse worker so my package came empty with just bubble wrap in it. I had called customer support for a replacement and they were able to order me a replacement but for some reason the replacement was return to sender. I called customer service after I saw that it was being returned to the ALO wharehouse and asked if they would be able to send it to a different location (A pick up location) and they refused and said that they would not be able to do that. I was placed on hold 5 times within the span of 30 minutes by the customer service representative at ALO who really was not that helpful. They didn't really offer a refund, I had to ask for the refund myself before the representative even said anything about it. Very disappointed as I was really looking forward to using this shampoo and conditioner.